Terrible. I was charged $75 for a checked bag when I only had a carry on. The lady at the desk said she couldn’t refund me the money and that I had to call westjet. I called the next day and they said they couldn’t refund me because there is no way to prove I didn’t have a checked bag.
WestJet employees were not properly informed about where my luggage was going causing extreme confusion and almost made me miss my flight
WestJet continues to live up to budget airline status. The flight crew were not particularly friendly and just were not attentive. We were served cold meals, not initially given any cutlery, and served wrong beverage orders. Seats are not comfortable, especially for long haul flights, and there is basically no offered in/flight entertainment. Fortunately they did have a WiFi service which did seem to work for streaming and connecting kids tablets, but if you were not prepared you were left scrambling. Mix that in with the strike concerns leading up to flights, it made for a less than ideal flight (especially when comparing it to similar class in Air Canada for the outbound flight). Third flight with WestJet but not necessarily planning on booking again.
First time flying WestJet airlines and it was a wonderful experience!
It would have been nice to know there was no on flight entertainment
Terrible decision to take a night flight. Not enough time to sleep and premium seat has no foot rest ao couldn’t get comfortable!
See review from the other leg San Antonio to Atlanta.. basically the same experience as the flight was operated by Delta.
20+imite delay on the plane with no air. Part of our group had no seats assigned and took a long time to get fixed. Again no wifi and snacks were sad
Fine except for a delay that resulted in our missing the final leg of our flight.
Flight booked from Montreal via Toronto to Huatulco. Toronto to Huatulco flight was cancelled, lost one day of vacation in Toronto waiting for next flight. Flight from Huatulco to Toronto delayed, missed connection to Montreal. Westjet counter closed. No hotel, no connection flight for 4 days to Montreal to finish the journey. I shall go to Small Claims Court to get compensation for all these troubles. Westjet never again.
Our connection flight was cancelled due to the crew being detained in customs for drug trafficking. Ruining my last two days of vacation because they cancelled the rebooked flight too. Worst experience of my life, i want my money back because nobody can give me back those days and reservations i had planned for 6 months.
Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.
The gate and flight crew were very responsive and professional. They went out of their way to make sure this senior had a good flight.
Liked they had tv screens on plane but no service for drinks and a snack when other airlines do
Advertised as free carry on bag for international flights and then I had to pay both ways.
Cold processed snacks for $$$$ Screaming children of family of 5 out of hell, nowhere to hide, strapped into a chair forced to listen to 3+ hours, crew completely lost control….Check in is completely automated with staff looking at you like you always were supposed to know how to stick your luggage sticker. The airport has no usb or usb-c charger you are forced to buy a cube for $20-$30. Somewhat disappointing well it was the first and the last time
Check-in was quick and efficient, the flights were smooth and comfortable and the food was fairly tasty. Eating beans while in a tin can in the sky is not necessarily the best choice. Our luggage came quickly and easily.
The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.
The best thing about the flight was the cabin crews in the business class. The young Asian lady was just fantastic!
The couscous wasn't good, and neither was the salad.
