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Cons: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Cons: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.

Pros: Everything

Cons: The crew services are excellent

Cons: Lost one of my luggages

Pros: Staff was very good

Cons: Plane was very warm

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Cons: When its rain we shouldn’t walk to the air plain

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: it was and, it was as well

Cons: nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast.

Pros: Everything was great!

Cons: Nothing to complain about

Cons: I like everything about the flight

Pros: it was fit on me

Cons: tap water for free?

Pros: The crew was great

Cons: 1-2 +cms leg space

Pros: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.

Cons: The seat could have been much better as far as reclining and space. Overall I loved the flight.

Cons: Short and sweet

Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Pros: the crew were so nice

Cons: not enough room between seats

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Pros: Crew

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Pros: Friendly and helpful crew

Cons: Disembarkation at Belfast

Pros: nice crew

Cons: Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best.

Pros: Comfortable seats!

Cons: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes

Pros: The flight attendants worked hard to make the flight a good experience.

Cons: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.

Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Pros: The price

Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Pros: The seats were comfy and the pilots were skilled, food was average.

Cons: The handles in between the seats could've been better by being able to be completely raised.

Pros: Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice.

Pros: The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality.

Cons: Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft.

Pros: Nothing

Cons: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Flight delayed. Missed connecting flight

Cons: No luggage space

Cons: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Pros: Promptness in service!

Cons: Food

Cons: Even a small coffee/tea service would be a nice addition.

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Cons: Very little legroom.

Pros: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Cons: I like everything about the flight

Pros: Nothing

Cons: Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible

Pros: The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first.

Cons: Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk.

Pros: Quick flight. Friendly cabin crew.

Cons: Nothing.

Pros: Promptness in service!

Cons: Food

Cons: Bathroom faucet awful. Seats in premium economy not comfortable.

Cons: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat

Cons: The flight was good, however I was not able to check in online due to British airways website issues. The entertainment touch screen is not working properly,needs some maintenance.

Pros: On-time performance, upgrades, staff

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Pros: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Cons: Knowing we had to get a visa for Canada

Pros: The crew was spot on with there interacting with us passengers and very good doing there job

Cons: Food and drinks lol

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Pros: Great smooth flight, crew were friendly and many movies and shoes to choose from.

Cons: Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok.

Pros: Great attentive crew.

Cons: Boarding has no groups, seats are small

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: Friendly staff

Cons: Fly on time

Pros: Brand new A321 Neo

Cons: Couldn't find a way to recline seat

Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.

Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.

Pros: It was OK experience. Nothing special.

Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: Everything was nice.

Cons: Nothing to complain about.

Pros: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Cons: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Pros: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!

Pros: it was fit on me

Cons: tap water for free?

Cons: Legroom was no better than economy class

Pros: Nothing

Cons: Everything

Cons: Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main.

Pros: it was fit on me

Cons: tap water for free?

Cons: Better seats.

Cons: Even a small coffee/tea service would be a nice addition.

Cons: The breakfast scone was disgusting but dinner was great!