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Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.

Awful. Flight was late. Follow flights cancelled. No person at the British airways counter for hotel voucher. Awful service.

Very bad. Business class money is paid but service is worst than economy with empty middle seat. Very low grade food, very poor toilet. This should be highlighted as worst business class in the world. Government of Jordan should ban British airways for misleading information.

Audi visual not working for a whole group of seats in first class. How does a plane leave the main hub in such poor condition? How much that we can’t see so immediately is also compromised?

Unfortunately, my flight was cancelled because of some sort of emergency over the Atlantic and had to return to London. While I think British Airways made every effort to mitigate the situation, I must say it was still pretty unpleasant. I do appreciate the fact, however, that British Airways put my safety first…and I think the effort to correct a bad situation was very sincere. But I think the process might be handled better in future.

Moved me away from my family and refused to fix it.

Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.

It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.

Much much better than my previous times on British Airways the food was spot-on and the service was really genuine and attentive

First time on BA but will fly with them from now on! Everything about the flight was superb!!!