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Delayed flight

Nothing. No luggage. Ruined vacation and only getting the run around as I write this on day 3.

Flying to Dublin from Aer Lingus is efficient. Boarding is usually swift and the flight seldom has problems. Staff are reasonably friendly.

To have to pay on board for coffee or tea is frankly ridiculous. It's miserly, penny-pinching and spoils the experience. I'd rather you increased the flight cost by £2.50. It's stupid.

Absolutely nothing. Dread the return flight

Plane was to take off at 0740 and finally took off apx at 0850 we missed our train had a hassle changing our tickets. Staff on this plane was exceptionally rude. Couldn't even get a free glass of water. You would think because of the long delay a complimentary beverage would be offered. Would like an upgrade at no cost for the return flight for us

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal.

swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time

I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule.

Short flight but thought there would be beverage service????

We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage.

Clean.

No complimentary drink or snack, how come?

Replacement flight was fine

Flight was cancelled and I was not automatically re-booked, luggage lost and not delivered despite repeated effort to reclaim it. Aer Lingus hold time on the phone was over an hour and attendants were unhelpful (said my flight wasn't cancelled in their system even though I received an email that it was - which ended up being true)

We were delayed by 2 hours and we missed our connecting to Bangkok from London. Which resulted in queuing with two small children for 4.5hours then we luckily were given a hotel, but we missed a day of our Thailand holiday.

I liked that the flight time was relatively short.

The crew seemed to be a bit put out that there were passengers -- as if our presence was a bit of a bother. Kind of odd.

Our clothes and baggage wet with beer. Three days of holiday ruined trying to get clean clothes and unsucessfully to remove smell from luggage.

Comfortable Clean

Food/drinks a little expensive

Checked in . Boarded .took off .. smooth flight.landed fun began .

less pricey and going to London city airport was good

they demand that headphones are not be used until the seat belt sign comes off. that's almost the whole time, on a short flight.

Airline lost my luggage.

I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn