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Delayed flight

Nothing. No luggage. Ruined vacation and only getting the run around as I write this on day 3.

Flying to Dublin from Aer Lingus is efficient. Boarding is usually swift and the flight seldom has problems. Staff are reasonably friendly.

To have to pay on board for coffee or tea is frankly ridiculous. It's miserly, penny-pinching and spoils the experience. I'd rather you increased the flight cost by £2.50. It's stupid.

Absolutely nothing. Dread the return flight

Plane was to take off at 0740 and finally took off apx at 0850 we missed our train had a hassle changing our tickets. Staff on this plane was exceptionally rude. Couldn't even get a free glass of water. You would think because of the long delay a complimentary beverage would be offered. Would like an upgrade at no cost for the return flight for us

We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal.

swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time

I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule.

Short flight but thought there would be beverage service????

We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage.

The check-in was friendly enough, and lines short, but paying for one piece of extra luggage (which I couldn't do online the night before), and getting seat assignments was archaics

The gate attendant had the worst customer services skills on record. She forced me to gate check a clearly regulation sized piece of luggage, forcing me to hand carry the remainder of my things (cameras, electronic equipment), which caused my neck and back to go out. She was a nasty piece of work. The plane was dirty, and it got in 30 minutes late to Heathrow leaving us under one hour to get to our connection to BA in another terminal!!! Awful flight, awful airline, awful experience.

It was a fine flight - there was nothing bad, but there was also nothing exceptional.

I was bummed there was no in-flight entertainment, but I believe this is normal for shorter flights anyways.

Checked in . Boarded .took off .. smooth flight.landed fun began .

less pricey and going to London city airport was good

they demand that headphones are not be used until the seat belt sign comes off. that's almost the whole time, on a short flight.

We were delayed by 2 hours and we missed our connecting to Bangkok from London. Which resulted in queuing with two small children for 4.5hours then we luckily were given a hotel, but we missed a day of our Thailand holiday.

I liked that the flight time was relatively short.

The crew seemed to be a bit put out that there were passengers -- as if our presence was a bit of a bother. Kind of odd.

Our clothes and baggage wet with beer. Three days of holiday ruined trying to get clean clothes and unsucessfully to remove smell from luggage.

Comfortable Clean

Food/drinks a little expensive

Airline lost my luggage.

I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn