This refers to LX177 (Singapore to Zurich). This was a ghastly flight with the food being an outstanding disgrace. I did complain the CEO of Swiss who seems to have taken no notice. I would strongly advise anyone contemplating using this flight to seek an alternative carrier.
They lost all of our luggage, business class was not comfortable, food was mediocre
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Cons: "horrible dry croissant for breakfast"
Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Pros: "Great crew who tried to address my broken in seat entertainment."
Cons: "My inseat entertainment could have worked."
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Cons: "comfort, leg room, very crowded, overhead space jammed"
Cons: "entertainment sound"
Cons: "Haven’t got there yet!!"
Cons: "service was least friendly at this part of my flight"
Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "The crew was very attentive and friendly. For the price the seats where comfortable."
Cons: "That it wasn’t a flight to Denver"
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "The booking to a new flight was seamless."
Cons: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Pros: "service, food and chocolate"
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Cons: "French unions"
Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pros: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Cons: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Pros: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Pros: "Overall good"
Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Pros: "Service and snacks are great considering really short flight"
Pros: "Entertainment options were pretty good."
Cons: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Cons: "You charge the ticket and my reservation wasn't there!!"
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Cons: "Even one member of the crew was not very nice with my young daughters."
Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"
Cons: "Same comments as above."
Cons: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pros: "Nice and friendly staff, good food and free wine"
Cons: "Everything was great!"
Pros: "Everything. Service was excellent."
Cons: "Everything was very good."
Long delay, minimal crew engagement but comfy plane.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Short flights there is no food and no drinks, such as coffee juice, only water.
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Overall a pleasant flight.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Nothing. Flight was amazing"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "All of the less than good, obvious!"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Not enough leg room"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The entertainment options were good."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "They have mabaged to lost my luggage"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Bit cramped for space"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Very good flight, excellent service and good food."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "We love the flight all the way"
Short flight so no issues. No food or entertainment necessary.
Pros: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Cons: "The top cushion on the seats could be less bulky."
Pros: "Good organization and nice staff"
Pros: "The flight attendants worked hard to make the flight a good experience."
Pros: "Seating and leg room much better than Ryan Air!"
Cons: "Pre landing food was not edible , otherwise good"
Cons: "The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction."
Pros: "Everything except the food"
Cons: "The food."
Pros: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Cons: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"
Pros: "Friendly boarding crew, the plane was bigger and more comfortable than many airlines use for such short flights"
Cons: "My luggage was mishandled and left in Dublin."
Pros: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Cons: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Pros: "Crew outstanding"
Cons: "Boarding is outside."
Cons: "It was a short flight, but we had to walk literally a mile (I measured it with my fitbit) to get to the gate to board. Manchester security is frustrating...they follow different rules. Turns out you DO have to have your camera and ANY electronics (European converter, batteries, charging stations) placed outside your carry on. Only place that did it. And then they kept me in security for over an hour to have 3 different levels of security ask me the same questions over and over again. Don't know why they flagged me...maybe a false positive...as usual they won't tell you a damn thing. But the security guys weren't bad people..just been given their orders."
Pros: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"
Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Pros: "Staff is very friendly. With the right backing, this could have been one of the best short hop airlines."
Cons: "Boarding is a mess. Make people stand in their groups and enforce these animals to board in an efficient manner. Every other major airline does it. Staff is TOO friendly because these customers rush the gate no matter what and the staff is fine with it."
Cons: "You can not bring a hot drink on board,but they give you hot drinks on board it doesn't make sense.. The seats are very small on a 9 hrs flight,the arm rest should go up for some space when available..There should be at least a vegetarian option for people who don't eat meat.."
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Cons: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."
Pros: "Better food than on British Airways flight from San Francisco to London. More comfortable on Are Lingus than on British Airways flight from San Francisco to London."
Pros: "Left on time and arrived early"
Cons: "Shack in process was confusing and went awry taking forecer."
Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"
Pros: "Flight attendants were excellent."
Cons: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."
Pros: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Pros: "short and uneventful...friendly staff!"
Pros: "This plane was more comfortable. Leg room was better. Seats were larger."
Cons: "Was surprised that you had to pay for coffee or other drinks."
Pros: "The seats were comfortable"
Cons: "3 hours in the machine and not even a soda or bag of peanuts for a flight during lunch time. This was not American Airlines, it was Aer Lingus. They want to sell drinks, snacks and duty free. Hey, we were already paying enough just to be in the jet!"
Cons: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"
Pros: "comfortable flight."
Cons: "no vegetarian options for meal, unless arranged ahead of time...which was not an option."
Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Cons: "It was freezing cold in the airplane."
Pros: "Good in flight entertainment system. Lots of options."
Cons: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Pros: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Cons: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Pros: "Very helpful and exceptional in flight staff. Ground crew helped us through customs very quickly and made flight transfer very easy."
Pros: "Same as previous flight."
Pros: "I liked that they eventually let my wife and I sit together."
Cons: "The tickets we were assigned were separate. I have no idea why you would assign a couple separate seats, but thankfully they were both window seats and excellent bargaining chips. They partnered with United to get us home and only booked out luggage to O'Hare, which was not our final destination. They lost two identical bags along the way from Barcelona to O'Hare. My bet is they're being rifled through in Dublin right now."
Cons: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Cons: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin. I flew to the US many times and this is the first time an airline IT system does not allow to check in for the US destination. The food was very mediocre. Inflight entertainment didn't work properly."
Cons: "I wrote to Aer Lingus many times to change my son's flight (I couldn't book him on the proper flight due to an issue on the Aer Lingus web site). I had to wait on hold for hours, and even though they admitted the mistake was theirs would not change his flight to match ours (which we booked via KAYAK)."
Pros: "Crew wonderful.N"
Cons: "None for now."
Cons: "Food needs a taster to approve it. Not in the laboratory but on the plane"
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Pros: "Crew was great and movie selection was good. And the food was also good"
Cons: "It was all good!"
Cons: "Lost my luggage"
Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"
Pros: "Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time"
Pros: "Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on."
Cons: "Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping."
Cons: "Could have been on time - 40 minutes late"
Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Pros: "Crew very friendly. Decent leg room in economy"
Cons: "no communication and a few apologies6"
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Pros: "Fruebdjf, courteous and good food."
Cons: "We were told that those boarding and didn’t need carry on luggage. We went to do so and was told to get in line. When we got in line and up to go on plane, the person (a lady) told us we couldn’t."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Pros: "The staff was nice"
Cons: "You've got to pay for a can of ginger ale now? When did British Airways become a budget airline? What a joke. The plain is an old outfitting with flip down screens and whatnot. It's not like we need these things for shorter fights, but why would anyone pay more to fly a nicer airline if you're treated like you're on Ryan Air?"
Pros: "Crew was helpful and kind"
Cons: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "I appreciated the brand new seats on the aircraft which were quite comfortable, and the friendly crew who actually were nice enough to have a conversation with. Enjoyed the Marks and Spencer’s food too."
Cons: "The boarding at Dublin airport was not great, masses of crowds from every displaced flight due to snow (not all British Airways, many other airlines adding to the crowd). Was not awful but not fun."
Pros: "Short smooth flight with unexpected food and drink service"
Pros: "Great service as always"
Pros: "Nothing I didn’t make the flight"
Cons: "Heathrow security is slower than molasses and rude. They had to check my bags and it took them over an hour. They were condescending and very unprofessional. Also extremely slow."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "Nice flight personnel."
Cons: "Not even free water on the plane for an international flight! Can it get any more basic!?"
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."
Cons: "No food, and no entertainment. An older airplane"
Pros: "Comfortable seating"
Cons: "No beverage service."
Cons: "No complimentary drink or snack, how come?"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "British Airways offered me a direct flight from Dublin to Philadelphia on their sister carrier American Airlines."
Cons: "Rude at check in. Late taking off."
Pros: "The food was surprisingly good"
Cons: "This was an old plane with the cvs in the ceiling and only every 8 or so seats so the entertainment was difficult to see and much needed during a 7 hour flight."
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Staff was cheerful"
Pros: "Everything was fine."
Cons: "Small seats."
Pros: "The boarding process was better than I expected in such a large plane. There were multiple lanes open to check in at the gate."
Cons: "The crew were not very attentive or polite when asked a question or for help. Then tended to go up and down the aisle with their carts with out stopping or offering anything and if someone asked them for a drink or something they would tell the, they would have to come back. The food on this trip was terrible and not well planned out. They ran out of the meat option for dinner before they were even halfway through the plane. At least 100 people had no food option. What was left was something with a cheese sauce cooked into it so it stunk with the foil was peeled back. I would have preferred the traditional peanut package to that."
Cons: "they lost all our luggage"
Cons: "We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal."
Pros: "Nothing. No luggage. Ruined vacation and only getting the run around as I write this on day 3."
Pros: "Boarding was fast and efficient, friendly crew, on time!"
Pros: "Crew was nice"
Cons: "Three hour delay. Seats are so uncomfortable"
Pros: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Cons: "Would be good if seats could be leaned back a bit."
Cons: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Pros: "Seats comfy plenty of room"
Cons: "The delay which was no fault of Vueling"
Cons: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
Pros: "Vueling is a horrendous company, delayed flights - very bad organisation"
Pros: "I slept comfortably. Great take off and landing."
Cons: "Charles de Gaulle airport"
Pros: "Professional smiley crew"
Cons: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Cons: "Leg room. Better maintenance of plane. Timekeeping."
Cons: "Boarding groups (divided in groups 1, 2 and 3) unclear"
Pros: "Flight delayed, staff provided no info and was generally nasty."
Pros: "The plane was newish, with comfy seats"
Cons: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Cons: "The flight was 1/2 late and hence arriving"
Pros: "Leg space"
Cons: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Pros: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Cons: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Pros: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Cons: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Pros: "Everything except luggage handling."
Cons: "New luggage came off plane in pieces."
Pros: "The crew"
Cons: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Cons: "They told us we didn’t have seats and that we’d have to go on standby. All staff were giggling and not very helpful. In the end we managed to get on the flight which seemed to have at least 4 extra empty seats. Poor customer services and communication to us of whether we would get the flight or not and what to do if not."
Cons: "The airline overbooked the flight due to an earlier plane being cancelled. My boarding pass was issued with no seat number which meant I had to wait with a large group of other people until everyone that had been allocated a seat number boarded. There was no communication from their staff and departure was delayed well over two hours. Things didn’t get much better on board as the crew left it so late to start the food service only passenger upto row 24 got the chance to buy a drink or food before they had to stop serving and prepare for landing. Add all this to the saga that was the outband flight and you’ll understand why the whole plane burst into laughter when the crew announced “welcome to Gatwick, apolagies for the delay, and we look forward to flying with you again”. Shocking service! Never again!"
Pros: "The plane was clean and comfortable"
Cons: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Pros: "It arrived at its destination in one piece and not on fire"
Cons: "Tiny seats, plastic seats, late as usual."
Cons: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"
Pros: "crew excellent and after much discussion they performed miracles"
Cons: "wife is disabled,told she had aisle seat,staff on board had to shift her 3 times,we were booked in together but sat apart on both trips,full marks to the cabin crew who really did a great job of moving people around but we had no help from last minute.com and less from the airline when we phoned in regard to my wifes mobility scooter.sorry its back to Easy jet."
Cons: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Cons: "Our hand luggage had to go into the hull so we had a long wait at the other end. Cabin crew explained 220 people and space for 180 bags, wouldn’t mind as much but I follow the rules and only bring one bag when people in front of me have 2 bags! Too ch down was very bumpy!"
Pros: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Cons: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Pros: "I've lost my job! The flight first thing in the morning should respect that we rely on them to get on time in the morning. One in 3 flights of Vueling are delayed! Ryanair is far better in this point! Today I really hate Vueling"
Cons: "I also lost the train tickets! I had to pay twice for everything. An apology is not enough, it sounds like they are laughing on us!"
Pros: "Some of her crew members were nice"
Cons: "Some other crew member were not nice. Also not allowing online check in when travelling with babies makes life difficult as we have to queue in a long queue with a bored baby"
Cons: "Late a full hour leaving Florence, so late into London."
Cons: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Pros: "Nothing. Was too uncomfortable."
Cons: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Pros: "clean aircraft"
Cons: "all good"
Pros: "The personnel was pretty nice and we arrived on time."
Cons: "I have never been on a plane that crowded, there is not an inch to breath..."
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Pros: "Flight was fine. I chose a good book."
Cons: "Nothing not to like"
Pros: "Nothing !!"
Cons: "No snaks, no food, no water and no reclining seats. Vueling wants to sell you everything. Is like going to the mall. My family give you F"
Pros: "Short 2 hour flight"
Cons: "Much too small space. Felt like a sardine."
Pros: "Good leg room"
Cons: "Luggage drop and boarding pass took 45 min.- too long"
Cons: "Delayed over two hours both ways. Crew didn't make it down the aisle with the trolley for refreshments. Didn't have food vouchers and would not give me more than a a small glass of water even though we were stuck on a plane for over 5 hours."
Pros: "An employee walked down the line, scanned tickets=fast process. The lines were designated by row seating."
Cons: "I'm 5'9" & knees hit the chair in front. No complimentary water or coffee. EVERYTHING was a charge. Broken armrests & other materials."
Cons: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."
Pros: "Not much"
Cons: "Less than 20cm from edge of seat and back of seat in front. Late."
Pros: "The airline decided to change the plane so everyone could not fit. As a result, we have been changed to a new flight but a different airport. This is an incredibly poor airline and this type of service should not be allowed nor acceptable."
Cons: "CONVOLUTED BOARDING PROCESS"
Cons: "Very narrow seats, in fact the most narrow I've ever been on. Plane was delayed both ways. No real explanation as to why."
Cons: "First of all we were delayed an hour with no explanation or apology, the service was poor at best, and after all the trouble they managed to lose my bag as well . Two thumbs DOWN"
Pros: "Flight crew very knoledgeable. Flight attendants very nice dress and clean."
Cons: "No coment"