I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
I travel frequently. The flight was late again... KLM should really try and be on time
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
uneventful, good economy section, friendly staffs, good food, safe flight.
Late, dirty cabin, charging ports broken, uncomfortable, no tomato juice, barely edible food
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
Everything was quite easy from boarding to landing - the staff was great and service was excellent too!
Boarding was a shambles, with no proper line or queue and multiple groups joining at the same time. Overhead space was limited. Seat spacing (width) is not generous. My neighbour was invading my space, before he even spilt his drinks over me (twice!) as he struggled to contain his meal on the table. The main meal was very poor. Choice was simply chicken / turkey - the crew didn't know exactly which - or vegetarian. The chicken meal was really poor quality - uninspiring and tasteless; and very little offering of drinks. Half the crew were friendly, half really need to cheer up.
The plane was warm and stuffy. The crew was friendly but got 2 orders wrong. I asked for sparkling water and wine with dinner and got neither. I asked for black coffee with breakfast and got coffee with cream. Service was so slow on my side of the plane they ran out of 2 of the 3 desserts at dinner and I was in row 12.
Great flight. The crew was helpful in making sure everybody’s carry on luggage has a place to go. It was a short flight and Finnair made it fast and smooth.
No complaints. Food was good. Seats had good electrical connections for charging devices.
Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.
It was a short flight, so not bad. No entertainment provided, nor a complimentary tea service.
The people with the food cart ran so fast up and down the aisle that I had no idea what they were offering
I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed
The aircraft was clean and relatively comfortable- for an aircraft seat. The entertainment was good. The food was terrible, especially the “breakfast “ which was a cereal bar, and just not good. The crew were amazing, professional and no complaints there. The food was so bad, I know for my return, it will be inedible.
Boarding was ponderous. Seats are very cramped and not comfortable
Overall good. however, we were rerouted and my luggage was lost.
Boarding was efficient. What could have been better would have been the physical boarding process, which required going down stairs, or riding a shuttle to/from the plane.
It was great all the airline staff were polite friendly and helpful. Flight was good. The one area for improvement would be to have chargers on every plane. We had these on the way over but not the way back. Especially as you are not allowed to use powerbanks anymore.
Had no disruptions or delays. Did not order any food.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
Worst experience ever. First time and last time with Ryanair. I'm not a cow.
Didn’t like anything about it we were delayed by 3 hours and sat on the plane when leaving Dublin. On the way back to Dublin we were kept in the plane on tarmac for 4.5 hours. This airline is a joke!
Delayed flight. Received notice from ryanair by email and via app but no such timely information available at airport from monitors or staff
Ryanair is always shite. Slowest boarding possible in the most uncomfortable way. It’s like they are are tad sadistic.
From HYD to FRA - plane (787-9) seating in economy was so terribly cramped. There were tons of empty seats but we were ordered (by Lufthansa's crew) that we cannot change seats even after we reached cruising altitude, ostensibly because of "safety reasons". So what could've been a nicer experience was totally soured. Food was good. Flight was punctual. From FRA to LHR - for some strange reason ("totally full flight") they asked us to check in our cabin bag! We told them that there were medicines and delicate items inside al we'd like to keep it with us in the cabin. Then they VERY rudely *ordered* is to unload our delicate items and meds and the. Check in the bag. We complied. On the way into the plane we saw many others (whites, of course!) rolling in similar bags happily into the plane. This, this leg of the trip was completely ruined for us by Lufthansa's crew. Bottom line: I am never traveling Lufthansa again!
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
Overall excellent service and Frankfurt Airport was very efficient and clean
I was expecting better from Lufthansa. I’ll think twice before I book Lufthansa again. This trip was the worst ever… in my 70 years of traveling.
Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
Flight left late. Missed connection. Rebooked in the morning. United couldnt find rebooking. Had to buy a new ticket to get home. Horrible all the way.
There was no flight!! This flight was non-existent and I had no cancellation info or change provided for me. I had to scramble to take trains to the next city to make my international flight.
Carry-on luggage restrictions extremely stringent- did not allow carry-on sized suitcases we have brought on other flights, boarding is slow and disorganized delaying take-off and making difficult to get to connecting flight
