Dublin Car Hire

Insurance could be improved

Pros: The car and service was excellent. A bit more attention to the cleanliness of the outside back of the car needed but not a major.

Cons: Insurance. There was not stress free insurance . There was an excess even though premium insurance was paid for. Would not use again because of this. Sad because everything else was perfect.

Insurance Trap

Cons: Manager told me I needed to have a letter proving insurance coverage or buy insurance. I was covered but was still forced to buy coverage.

Cons: Sorry car too small for me and getting stung with extra insurance, over twice as much as the car rental.

Cons: I was not told that the car was diesel, there was no sticker on the outside of the gas door, there was no label on the gas cap, there was no Warning on the key chain. There was a sticker on the inside of the gas door that I didn't see. I was told that the additional insurance I bought wouldn't cover it so It cost me 300 euro to fix. Very unhappy customer

Mugged!

Pros: Car was fine. Drop-off guys as friendly and helpful,

Cons: I booked on Kayak and was entirely guided by price. However, when I got to the desk I was informed that I could not drive out for the price quoted as , for the first time ever for me, CDW was not included in the price. When I challenged the guy at the desk he was not able to tell me if, for what I WAS paying for, I could legally drive the car and appeared to me to be getting irritated at the, I thought, legitimate questions I was asking. In the end I was saddled with almost double what I though ti was going to have to pay. If I'd known that in advance I would have rented elsewhere.

Car sizes very mis-leading

Pros: They did get us a van we could make work and were very nice about it. The people that work there were very nice just don't believe the car sizes on the site.

Cons: Orders the largest passenger van they had for a two day trip across Ireland. A 7 person 5 luggage van figured that would be big enough for 6 adults and a few overnight bags. What they had for us looked like a Mini Cooper van. Yes it would hold 7 if we were a family of leprechauns with no luggage. There was no leg room in the back for 2 people much less 4 adults. If we would have had 5 pieces of full size luggage you would only have room for the front 2 passengers. The people at Enterprise did get us something larger and was able to make work but we had to loose the automatic transmission and get a manual 6 speed transmission. Something I didn't want to deal with as well as driving on the left side of the road in a foreign country and I haven't driven a stick shift in 20 plus years and the shift is on the left instead of the right which I'm use too.