Dublin Car Hire

Pros: Me were delayed 2 days and car was not avable and reservation was canceled. call and informed them and car was to be avable but was not. I had to rent a other car for the day and it costed me about the same as my reservation. I will not be using you again.

Cons: It help if the hole reservation was not canceled if you miss a day as i already prepayed and no refund. The car should still be there as it is payed for.

Cons: CWD (minimum Insurance) should have been auto included in the rate. Due to the extortionate cost of CWD insurance at the point of rental, I was forced to cancel the rental.

false advertising

Cons: We rented a vehicle & when we got there, we were told we needed to upgrade to a bigger vehicle. Because, as the rep put it "we were Americans that didn't understand European cars". NOT true, we have traveled abroad several times & understand completely. There would have been plenty of room in the vehicle we reserved. Then when we told them we had purchased insurance through Allianz, he said it wasn't valid. We were forced into purchasing insurance for $50 per day!!! Unreal, he said we couldn't take the car without it & we were on our way to a wedding. I am appalled & then the car was even worse!!! We kept getting alerts that it needed AdBlue...we didn't even know what that was. I am furious & will be contacting Europcar.

Poor experience on pick-up

Pros: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.

They double the rate by Requiring insurance

Pros: The car was nice clean ran very well no complaints about the car

Cons: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car

Beware of the insurance costs

Pros: Easy pick up and drop off

Cons: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.