Insurance Trap
Cons: Manager told me I needed to have a letter proving insurance coverage or buy insurance. I was covered but was still forced to buy coverage.
Pros: Excellent staff
Cons: Insurance policy and baby seat hire could have been clearer
Pros: It was all great
Cons: Sorry car too small for me and getting stung with extra insurance, over twice as much as the car rental.
Pros: Staff very nice and accommodating
Cons: Pick up point was quite far with bad connection with public transport (had to take a taxi) but still kinda easy to find. Probably why prices were quite competitive, otherwise it was great!
Pros: I thought the team at enterprise were very pleasant, helpful and friendly.
I had been let down by easirent so enterprise were able to provide a car for me
Cons: I was not told that the car was diesel, there was no sticker on the outside of the gas door, there was no label on the gas cap, there was no Warning on the key chain. There was a sticker on the inside of the gas door that I didn't see. I was told that the additional insurance I bought wouldn't cover it so It cost me 300 euro to fix. Very unhappy customer
Mugged!
Pros: Car was fine. Drop-off guys as friendly and helpful,
Cons: I booked on Kayak and was entirely guided by price. However, when I got to the desk I was informed that I could not drive out for the price quoted as , for the first time ever for me, CDW was not included in the price. When I challenged the guy at the desk he was not able to tell me if, for what I WAS paying for, I could legally drive the car and appeared to me to be getting irritated at the, I thought, legitimate questions I was asking. In the end I was saddled with almost double what I though ti was going to have to pay. If I'd known that in advance I would have rented elsewhere.
Car sizes very mis-leading
Pros: They did get us a van we could make work and were very nice about it. The people that work there were very nice just don't believe the car sizes on the site.
Cons: Orders the largest passenger van they had for a two day trip across Ireland. A 7 person 5 luggage van figured that would be big enough for 6 adults and a few overnight bags. What they had for us looked like a Mini Cooper van. Yes it would hold 7 if we were a family of leprechauns with no luggage. There was no leg room in the back for 2 people much less 4 adults. If we would have had 5 pieces of full size luggage you would only have room for the front 2 passengers. The people at Enterprise did get us something larger and was able to make work but we had to loose the automatic transmission and get a manual 6 speed transmission. Something I didn't want to deal with as well as driving on the left side of the road in a foreign country and I haven't driven a stick shift in 20 plus years and the shift is on the left instead of the right which I'm use too.
Gasoline/diesel is outrageous at liter rates
Pros: I didn't get insurance.. broke a mirror and they added insurance after the fact. Changed a near 3000 euro bill into a $250 euro deductible plus daily insurance fees.
Cons: Gasoline is so expensive due to liters.. not on website.. not close to advertised price
Pros: Flexible and friendly service
Cons: Didn't provide 1/4 tank diesel at pick up
Wouldn't Use Anybody Else!
Pros: Best customer service I've experienced in a long time. Went out of their way to make sure our trip was a success and the staff was very friendly.
Cons: Nothing!
Pros: It was all great
Pros: Staff very nice and accommodating
Cons: Pick up point was quite far with bad connection with public transport (had to take a taxi) but still kinda easy to find. Probably why prices were quite competitive, otherwise it was great!
Pros: I thought the team at enterprise were very pleasant, helpful and friendly.
I had been let down by easirent so enterprise were able to provide a car for me
Gasoline/diesel is outrageous at liter rates
Pros: I didn't get insurance.. broke a mirror and they added insurance after the fact. Changed a near 3000 euro bill into a $250 euro deductible plus daily insurance fees.
Cons: Gasoline is so expensive due to liters.. not on website.. not close to advertised price
Pros: Flexible and friendly service
Cons: Didn't provide 1/4 tank diesel at pick up
Wouldn't Use Anybody Else!
Pros: Best customer service I've experienced in a long time. Went out of their way to make sure our trip was a success and the staff was very friendly.
Cons: Nothing!
Insurance Trap
Cons: Manager told me I needed to have a letter proving insurance coverage or buy insurance. I was covered but was still forced to buy coverage.
Cons: Sorry car too small for me and getting stung with extra insurance, over twice as much as the car rental.
Cons: I was not told that the car was diesel, there was no sticker on the outside of the gas door, there was no label on the gas cap, there was no Warning on the key chain. There was a sticker on the inside of the gas door that I didn't see. I was told that the additional insurance I bought wouldn't cover it so It cost me 300 euro to fix. Very unhappy customer
Mugged!
Pros: Car was fine. Drop-off guys as friendly and helpful,
Cons: I booked on Kayak and was entirely guided by price. However, when I got to the desk I was informed that I could not drive out for the price quoted as , for the first time ever for me, CDW was not included in the price. When I challenged the guy at the desk he was not able to tell me if, for what I WAS paying for, I could legally drive the car and appeared to me to be getting irritated at the, I thought, legitimate questions I was asking. In the end I was saddled with almost double what I though ti was going to have to pay. If I'd known that in advance I would have rented elsewhere.
Car sizes very mis-leading
Pros: They did get us a van we could make work and were very nice about it. The people that work there were very nice just don't believe the car sizes on the site.
Cons: Orders the largest passenger van they had for a two day trip across Ireland. A 7 person 5 luggage van figured that would be big enough for 6 adults and a few overnight bags. What they had for us looked like a Mini Cooper van. Yes it would hold 7 if we were a family of leprechauns with no luggage. There was no leg room in the back for 2 people much less 4 adults. If we would have had 5 pieces of full size luggage you would only have room for the front 2 passengers. The people at Enterprise did get us something larger and was able to make work but we had to loose the automatic transmission and get a manual 6 speed transmission. Something I didn't want to deal with as well as driving on the left side of the road in a foreign country and I haven't driven a stick shift in 20 plus years and the shift is on the left instead of the right which I'm use too.
Hidden charges
Pros: Lovely car and easy to drive.
Cons: I took the basic cover upon booking which is what I wanted. Upon picking up the car, it turns out that with basic cover, you have to pay €1500 (returnable) up front, on a credit card in my own name, OR €60 for more advanced insurance which you don’t get back. Well I don’t have €1500 on credit... but I have it in savings... and so therefore I was forced to pay for the higher cover. I’ve NEVER felt like I’ve been forced to do this with any other car hire company. The money with other care hire agents was chargeable if an accident occurs - which I am in total agreement with. It seems that this is simply a way of advertising a lower rate and locking the customer in. Really disappointed.
Cons: They charged me extra €100 because they are not able to use my bank card usually with their card machine.
Great, easy experience
Pros: Mark was the BEST!! We were sold an insurance policy from a 3rd party that ended up being invalid in Ireland...we never would have known without Mark! He brought it to our attention, helped us confirm this fact with the 3rd party, and helped facilitate our refund with them. He then helped us get a a valid policy, and even upgraded our car to help ease our pain of the day ;) Would recommend!
Cons: Dirty bathrooms with no toilet paper in men's OR women's bathrooms.
Pros: Friendly pick up staff at counter
Cons: Small size 7 passenger. I clicked on a Ford Galaxy and that is what I wanted but you confirmed an Opel Zafira. We call that Bait and Switch which is illegal in the USA. Very NOT happy with the size of the car and your deceptive business practice.
Unsatisfactory and unprofessional
Cons: The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!
Unpleasant staff
Pros: Car was fine
Cons: Total lack of customer service. No interest or assistance on check-in; aggressive attitude towards check-out looking for opportunities to charge the excess.
Cons: The rental ended up being way more than what was initially quoted.
Rent a VERY used and wrecked auto in Dublin
Pros: Nothing
Cons: Cars rented with large dents, mileage on my rental was over 120,000 kilometers. Not the Avis I have used in part.
Not in terminal
Pros: Friendly staff
Cons: The car pickup was advertised as in terminal and it was not in the terminal. I picked this company because it was advertised as in terminal.
Poor value and unexpected shuttle
Pros: Car was clean and in good condition. Staff were friendly.
Cons: Specifically chose rental on the basis that on the Kayak website the rental (via Cartrawler) was listed as pick up in airport. When I went to collect the car, it was a shuttle away.
I'd rented to attend a close family bereavement - I ended up overruning my rental and called Avis to let them know. The cost for overruning by 3 days was more than double the cost of the original (4 day) rental.
Friendly and helpful staff
Pros: My check in was smooth and efficient. Staff were very friendly and helped me get on the road in time.
Easy return and quick service.
Pros: Dropping off the car was a breeze. Shuttle to my terminal was fast. Staff very friendly.
Super Collision Damage Windscreen Cost Hundreds of EUROS More!
Cons: When we arrived to pick up our car in Dublin, we were given a larger car than we had ordered. We were traveling & visiting small coastline towns, and we knew the roads would be very narrow and a challenge and wanted the smaller car requested. More importantly, the documents emailed to us, showed the total cost would be $182.75 US Dollars, plus 18.75 EUR per day for Super SCDW, Class D which we wanted to purchase at check-in. Instead, the Super CDW cost over 47.00 EUR per day! Avis did NOT honor the documents stating the cheaper quoted price. We ended up paying HUNDREDS of EUROS more. It was bait and switch!
Efficient and Smooth. Very Happy.
Pros: Process for returning the car was very efficient. Personnel were very friendly and helpful. Even though it was a very busy morning, things progressed smoothly with minimal wait.
Great, easy experience
Pros: Mark was the BEST!! We were sold an insurance policy from a 3rd party that ended up being invalid in Ireland...we never would have known without Mark! He brought it to our attention, helped us confirm this fact with the 3rd party, and helped facilitate our refund with them. He then helped us get a a valid policy, and even upgraded our car to help ease our pain of the day ;) Would recommend!
Cons: Dirty bathrooms with no toilet paper in men's OR women's bathrooms.
Friendly and helpful staff
Pros: My check in was smooth and efficient. Staff were very friendly and helped me get on the road in time.
Easy return and quick service.
Pros: Dropping off the car was a breeze. Shuttle to my terminal was fast. Staff very friendly.
Efficient and Smooth. Very Happy.
Pros: Process for returning the car was very efficient. Personnel were very friendly and helpful. Even though it was a very busy morning, things progressed smoothly with minimal wait.
Unsatisfactory and unprofessional
Cons: The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!
Unpleasant staff
Pros: Car was fine
Cons: Total lack of customer service. No interest or assistance on check-in; aggressive attitude towards check-out looking for opportunities to charge the excess.
Cons: The rental ended up being way more than what was initially quoted.
Rent a VERY used and wrecked auto in Dublin
Pros: Nothing
Cons: Cars rented with large dents, mileage on my rental was over 120,000 kilometers. Not the Avis I have used in part.
Not in terminal
Pros: Friendly staff
Cons: The car pickup was advertised as in terminal and it was not in the terminal. I picked this company because it was advertised as in terminal.
Poor value and unexpected shuttle
Pros: Car was clean and in good condition. Staff were friendly.
Cons: Specifically chose rental on the basis that on the Kayak website the rental (via Cartrawler) was listed as pick up in airport. When I went to collect the car, it was a shuttle away.
I'd rented to attend a close family bereavement - I ended up overruning my rental and called Avis to let them know. The cost for overruning by 3 days was more than double the cost of the original (4 day) rental.
Super Collision Damage Windscreen Cost Hundreds of EUROS More!
Cons: When we arrived to pick up our car in Dublin, we were given a larger car than we had ordered. We were traveling & visiting small coastline towns, and we knew the roads would be very narrow and a challenge and wanted the smaller car requested. More importantly, the documents emailed to us, showed the total cost would be $182.75 US Dollars, plus 18.75 EUR per day for Super SCDW, Class D which we wanted to purchase at check-in. Instead, the Super CDW cost over 47.00 EUR per day! Avis did NOT honor the documents stating the cheaper quoted price. We ended up paying HUNDREDS of EUROS more. It was bait and switch!
Rip off
Pros: Nothing good to say
Cons: 2nd rate car with wsrning lights and random erronous dashboard lights. Forced unnecessry insurance. Extremrly unplrasant comatative staff
Poor service
Pros: Returning the car was smooth
Cons: The cars do not match the description: economy are Nissan Micras, not VW Polos.
The car offered had multiple dents and scrapes, the steering was unresponsive and the breaks spongey.
There were also significant queues for the pick up.
Insurance cost more than the car
Pros: Car wasn’t bad
Cons: My price doubled bc of insurance. Major bummer to start of trip. Won’t use budget again
Good experience. Would use again.
Pros: Fairly quick and efficient. Shuttle bus to and from was there waiting for us so no wait.
Cons: Being asked to sign off on the car before seeing it. You agree that the car is in good condition and you accept it before you get to see the car. They say you can come back and report anything but I still don't like this. there is also a €90 holding fee placed on your card for fuel on top of the holding fee for the car.
A little dirty
Pros: Efficient check in and drop off
Cons: The car was a little dirty with numerous scratches. I was also surprised to have to pay almost double what I was quoted on Kayak.
Great rental price, extortionate deposit and fuel policy
Pros: Very reasonable rental price. Decent enough service but still had to wait in line for ages even when only one couple ahead of me.
Cons: Very expensive deposit €2200 and had to pay for full tank of fuel €130 as that is 'policy', I've never had to do that before. Still waiting on both to be refunded!
Pros: Good service, very helpful.
Cons: Hired via Budget to pick up the car at arrivals hall, that was not the case.
Perfect
Pros: Very good car and fast and efficient and easy return
Cons: A little confused about insurance ,explanation and options third time I book a car never get the car I order
Extra costs
Pros: There was an extra 80.00 in fees at the counter. It’s misleading and should have been included in your quote/costs
Very satisfied with the service I received
Pros: Courteous, professional service. Also, my trip was delayed due to a storm on one day and an airline issue on the second day so I needed to keep the car two additional days. They did not charge me for the day of the storm, and gave me a very reasonable rate for the second day. I appreciate their generosity. Also shuttle bus was operating every 5-10 minutes.
Cons: I have no complaints!
Pros: Very friendly staff on return.Amazing sound system in the car.
Great service and nice car
Pros: Got an upgrade to a bigger car and the customer service rep was very polite and efficient.
Good experience. Would use again.
Pros: Fairly quick and efficient. Shuttle bus to and from was there waiting for us so no wait.
Cons: Being asked to sign off on the car before seeing it. You agree that the car is in good condition and you accept it before you get to see the car. They say you can come back and report anything but I still don't like this. there is also a €90 holding fee placed on your card for fuel on top of the holding fee for the car.
Perfect
Pros: Very good car and fast and efficient and easy return
Cons: A little confused about insurance ,explanation and options third time I book a car never get the car I order
Very satisfied with the service I received
Pros: Courteous, professional service. Also, my trip was delayed due to a storm on one day and an airline issue on the second day so I needed to keep the car two additional days. They did not charge me for the day of the storm, and gave me a very reasonable rate for the second day. I appreciate their generosity. Also shuttle bus was operating every 5-10 minutes.
Cons: I have no complaints!
Pros: Very friendly staff on return.Amazing sound system in the car.
Great service and nice car
Pros: Got an upgrade to a bigger car and the customer service rep was very polite and efficient.
A little dirty
Pros: Efficient check in and drop off
Cons: The car was a little dirty with numerous scratches. I was also surprised to have to pay almost double what I was quoted on Kayak.
Great rental price, extortionate deposit and fuel policy
Pros: Very reasonable rental price. Decent enough service but still had to wait in line for ages even when only one couple ahead of me.
Cons: Very expensive deposit €2200 and had to pay for full tank of fuel €130 as that is 'policy', I've never had to do that before. Still waiting on both to be refunded!
Pros: Good service, very helpful.
Cons: Hired via Budget to pick up the car at arrivals hall, that was not the case.
Extra costs
Pros: There was an extra 80.00 in fees at the counter. It’s misleading and should have been included in your quote/costs
Rip off
Pros: Nothing good to say
Cons: 2nd rate car with wsrning lights and random erronous dashboard lights. Forced unnecessry insurance. Extremrly unplrasant comatative staff
Poor service
Pros: Returning the car was smooth
Cons: The cars do not match the description: economy are Nissan Micras, not VW Polos.
The car offered had multiple dents and scrapes, the steering was unresponsive and the breaks spongey.
There were also significant queues for the pick up.
Insurance cost more than the car
Pros: Car wasn’t bad
Cons: My price doubled bc of insurance. Major bummer to start of trip. Won’t use budget again
Was given car duck taped togethee
Cons: The car that Hertz provided literally had duck tape holding the left mirror together. Additionally, the air conditioning emitted a high pitched squeal, and the clutch of the year-old car almost needed replacing. Pickup took nearly an hour. It was an unpleasant experience.
Long wait, friendly service as they pushed upcharges for the car.
Pros: Very friendly and personable, and after an hour wait, for service, the care they delivered was great.
Cons: I had verified that I have full collision damage insurance with my credit card and had the policy, but they wouldn't give me a car without a letter or call from the card company. This proved impossible to do on the spot so I had to take the $15 Euro a day for redundant insurance.
Quick drop-off, no hassles.
Pros: It was a quick drop-off, just like I'm used to in the US. Everything was in order, and there were no hassles. The shuttle came within about 5 minutes.
Dirty and scratched car
Cons: dirty and scratched
Pros: Price
Cons: Surprise insurance cost. Overprice for flat tire.
Cons: Didn’t even take the car. Got to the counter and was told that the actual price was 950 euro as basic insurance was not included in the kayak quote- which I was quoted at 145 euro. Ridiculous misadvertising on kayaks part.
Pros: Nice, easy car to drive
Cons: You should detail the extra cost for insurance in Ireland - it was more than the rental €300 +
Pros: The car was incredible
Cons: Guy found an invisible scratch on the hubcap.
Complete make believe
Pros: Agent was relatively helpful in upgrading our reservation and providing information.
Cons: Long, slow line at pick-up, there were not enough agents at the desk.
Bait and Switch
Pros: Car was clean. Pick up with easy.
Cons: The quote I received online via Kayak was about $79 "including all taxes and fees". The final price charged by Hertz was $300. Very disappointing.
Worry-free Rental
Pros: The car we rented was very comfortable and easy to drive which was fortunate because we did a lot of driving.
Cons: The pick-up counter at the airport was very busy when we arrived. Despite having the desk fully staffed with about six agents it still took us nearly 30 minutes to get to our car.
The rental staff at this location are very nice and helpful
Pros: Ease of picking up the car
Cons: We were not warned by the staff that we should photograph and document every tiny scratch on the vehicle....including the bumpers! The staff at the Hertz near Shannon Airport will charge you exorbitant amounts for any tiny scratch. We were assessed over $700 for three very short (the largest was less than 2 cm) thin (a couple of millimeters thick maybe) on the front bumper. These were not dents at all, just superficial scratches on a plastic bumper.
Quick drop-off, no hassles.
Pros: It was a quick drop-off, just like I'm used to in the US. Everything was in order, and there were no hassles. The shuttle came within about 5 minutes.
Worry-free Rental
Pros: The car we rented was very comfortable and easy to drive which was fortunate because we did a lot of driving.
Cons: The pick-up counter at the airport was very busy when we arrived. Despite having the desk fully staffed with about six agents it still took us nearly 30 minutes to get to our car.
The rental staff at this location are very nice and helpful
Pros: Ease of picking up the car
Cons: We were not warned by the staff that we should photograph and document every tiny scratch on the vehicle....including the bumpers! The staff at the Hertz near Shannon Airport will charge you exorbitant amounts for any tiny scratch. We were assessed over $700 for three very short (the largest was less than 2 cm) thin (a couple of millimeters thick maybe) on the front bumper. These were not dents at all, just superficial scratches on a plastic bumper.
Was given car duck taped togethee
Cons: The car that Hertz provided literally had duck tape holding the left mirror together. Additionally, the air conditioning emitted a high pitched squeal, and the clutch of the year-old car almost needed replacing. Pickup took nearly an hour. It was an unpleasant experience.
Long wait, friendly service as they pushed upcharges for the car.
Pros: Very friendly and personable, and after an hour wait, for service, the care they delivered was great.
Cons: I had verified that I have full collision damage insurance with my credit card and had the policy, but they wouldn't give me a car without a letter or call from the card company. This proved impossible to do on the spot so I had to take the $15 Euro a day for redundant insurance.
Dirty and scratched car
Cons: dirty and scratched
Pros: Price
Cons: Surprise insurance cost. Overprice for flat tire.
Cons: Didn’t even take the car. Got to the counter and was told that the actual price was 950 euro as basic insurance was not included in the kayak quote- which I was quoted at 145 euro. Ridiculous misadvertising on kayaks part.
Pros: Nice, easy car to drive
Cons: You should detail the extra cost for insurance in Ireland - it was more than the rental €300 +
Pros: The car was incredible
Cons: Guy found an invisible scratch on the hubcap.
Complete make believe
Pros: Agent was relatively helpful in upgrading our reservation and providing information.
Cons: Long, slow line at pick-up, there were not enough agents at the desk.
Bait and Switch
Pros: Car was clean. Pick up with easy.
Cons: The quote I received online via Kayak was about $79 "including all taxes and fees". The final price charged by Hertz was $300. Very disappointing.
Pros: Car was clean. Airport staff were great!
Promised small car only held one suitcae (fit in overhead compartment
Pros: Nothing - it was a swindle
Cons: Ridicously smaxll trunk in Kia forced a very expensive upgrade. Worker said it happens all the time.Seems deliberate. alsoo since Dollar teams with Thrifty and Hertz there were no cheaper options.no other price options.
Cost of insurance also scandalous and lots of extra automatic charges. Costfof rental for 11 days was 1333 Euros.over double the original online quote.
Didn’t live up to the cheaper initial price
Pros: Car was comfortable and made driving a cinch in the city and countryside.
Cons: Front desk tactics were aggressive and I felt we spent more than we needed to.
Pros: Pick up of the car took a little while in line, but otherwise was a smooth process. Car was clean.
Smooth process!
Pros: I was traveling internationally and just wanted a basic manual car. I got justvthat! Thank you
Cons: It was a bit expensive, but rentals always are.
Scam
Pros: Don't rent from them.
Cons: Asked for $2000 - $5000 hold on credit card
Not what I expected!
Cons: The entire office smelled of urine from the bathroom close to the desk it was almost unbearable! Then with all of the hidden fees, what was supposed to be a $80 rental turned into a $590 rental. I had no choice I needed a car, but I felt hood winked the entire time I had the car.
Highway Robbery
Cons: The online estimate for my rental Ford Mondeo was $241. 29. My actual charge was $604.75. The difference in these two prices is solely insurance. The estimated price is on an uninsured vehicle. This is not mentioned anywhere in the documentation.
This strikes me as an unscrupulous business practice. After reaching out to Hertz ( actually not Dollar) I was told after review that they were not able to address my concerns.
DO NOT insure your cars if you don't want to be stunned by the cost!
Poorly designed vehicle - should not be rented to tourists
Pros: 1. It was a car
Cons: 1. The car lacked proper gearing for traveling at speeds above 100 km/hr, Generally speaking the Dacia was not properly geared. 1st gear was almost worthless and it need at least a 6th gear.
2. The window operation controls should be on the door not where one needs to search to find them
3. A rental car rented for touring should include cruise control
4. Any rental car rented in Ireland should be equipped with a variable windshield wiper control feature.
5. Standard transmission vehicles should not be rented to people not familiar with left-side of the road driving (right-side vehicle operation). It is a safety issue.
6. My foot on the clutch interfered with the steering or the steering column hit my foot when operating the clutch. This is a safety issue.
Will not use again
Pros: Nothing about them was pleasant.
Cons: The staff at the counter were rude and assumed we were idiots. If we didn't pay full insurance the deposit taken on our card would be held for 2 months, apparently. Just a sales tactics. Smelt of used car salesmen. Car was dirty and passenger door handle was broken so could not get out. Returned the car after a day and went elsewhere.
Pros: Good value.
Cons: Long line at pickup.
Good tires
Pros: Tires
Cons: Radio
Pros: Car was clean. Airport staff were great!
Didn’t live up to the cheaper initial price
Pros: Car was comfortable and made driving a cinch in the city and countryside.
Cons: Front desk tactics were aggressive and I felt we spent more than we needed to.
Smooth process!
Pros: I was traveling internationally and just wanted a basic manual car. I got justvthat! Thank you
Cons: It was a bit expensive, but rentals always are.
Poorly designed vehicle - should not be rented to tourists
Pros: 1. It was a car
Cons: 1. The car lacked proper gearing for traveling at speeds above 100 km/hr, Generally speaking the Dacia was not properly geared. 1st gear was almost worthless and it need at least a 6th gear.
2. The window operation controls should be on the door not where one needs to search to find them
3. A rental car rented for touring should include cruise control
4. Any rental car rented in Ireland should be equipped with a variable windshield wiper control feature.
5. Standard transmission vehicles should not be rented to people not familiar with left-side of the road driving (right-side vehicle operation). It is a safety issue.
6. My foot on the clutch interfered with the steering or the steering column hit my foot when operating the clutch. This is a safety issue.
Pros: Good value.
Cons: Long line at pickup.
Promised small car only held one suitcae (fit in overhead compartment
Pros: Nothing - it was a swindle
Cons: Ridicously smaxll trunk in Kia forced a very expensive upgrade. Worker said it happens all the time.Seems deliberate. alsoo since Dollar teams with Thrifty and Hertz there were no cheaper options.no other price options.
Cost of insurance also scandalous and lots of extra automatic charges. Costfof rental for 11 days was 1333 Euros.over double the original online quote.
Pros: Pick up of the car took a little while in line, but otherwise was a smooth process. Car was clean.
Scam
Pros: Don't rent from them.
Cons: Asked for $2000 - $5000 hold on credit card
Not what I expected!
Cons: The entire office smelled of urine from the bathroom close to the desk it was almost unbearable! Then with all of the hidden fees, what was supposed to be a $80 rental turned into a $590 rental. I had no choice I needed a car, but I felt hood winked the entire time I had the car.
Highway Robbery
Cons: The online estimate for my rental Ford Mondeo was $241. 29. My actual charge was $604.75. The difference in these two prices is solely insurance. The estimated price is on an uninsured vehicle. This is not mentioned anywhere in the documentation.
This strikes me as an unscrupulous business practice. After reaching out to Hertz ( actually not Dollar) I was told after review that they were not able to address my concerns.
DO NOT insure your cars if you don't want to be stunned by the cost!
Will not use again
Pros: Nothing about them was pleasant.
Cons: The staff at the counter were rude and assumed we were idiots. If we didn't pay full insurance the deposit taken on our card would be held for 2 months, apparently. Just a sales tactics. Smelt of used car salesmen. Car was dirty and passenger door handle was broken so could not get out. Returned the car after a day and went elsewhere.
Good tires
Pros: Tires
Cons: Radio
Poor experience on pick-up
Pros: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.
Paid a lot more for insurance than expected.
Pros: Overall the car worked and got us to our destinations without any major issues. The staff at the Europcar center were friendly and professional. They also gave us a free upgrade when they noticed that the intermediate SUV we rented was not going to fit us all in comfortably.
Cons: At the counter the guy told us we need to be fully insured in Ireland by law and we ended up paying a lot more for insurance than expected. Some up front notes about this were booking the car online would have been nice. We didn't cover a lot of mileage on the trip, however the tyre pressure and the AdBlue warning signs came on and the wind screen wipers were terrible, these were obviously not checked after the previous rental.
Vahe Hagopian
Pros: THere was some dried liquid on the rear seat that the service personal hasd to clean before we drove off with the car.
The customer service rep was walked out to the car and explained the unique aspects of the minivan that were good to know.
They double the rate by Requiring insurance
Pros: The car was nice clean ran very well no complaints about the car
Cons: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car
Beware of the insurance costs
Pros: Easy pick up and drop off
Cons: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.
Rented from a different company
Cons: Upon arrival, Europcar did not honor the price of the booking I had made, though I had the confirmation. They quoted a price three times the amount. I ended up walking out and finding a new rental agency on the same block.
A poorly managed location
Pros: - The car itself was great. We were offered an upgrade for the long wait time during pickup. However, it changed our rental from an automatic to a manual without that being made clear.
- Front desk staff were competent and courteous.
Cons: - The office was overwhelmed and disorganized. The wait time picking up and dropping off was unacceptable.
- The surprise insurance costs (which I had to get even though I already purchased a policy in advance) quadrupled the cost of the rental. This should have been made clear at the time I booked the rental.
- An outdoor staff member was confrontational and verbally abusive to me.
Cons: The car had less than a half tank of gas when we picked it up, unfortunately we didn't notice this until we were a few miles down the road. We had to return full so we were out a 3/4 of a tank of gas.
Forget Europcar
Pros: Nothing
Cons: In the end we had to change companies because they wanted us to pay $800 more for insurance. This place is a rip off
We'd use another company in the future.
Pros: Staff was helpful in programming a location not on our GPS.
Cons: Counter staff really pushing up-grades which we did not want or appreciate. Very confusing presentation of insurance options. Car wind screen (windshield) was so horribly fogged with the vinyl fog that it was dangerous to drive into the sun or on-coming headlights until next day when we could, with considerable effort, get it somewhat clean. Also, staff had affixed onto the inside of the windscreen the apparently required insurance data, and car identification data, but so high on the windscreen as to obscure the passenger view of the road really limiting ability to assist in navigation and general enjoyment of the drive. The car did not have cruise control which more reasonably priced cars we had rented on same trip had.
Never Again!
Pros: Nothing.
Cons: Their attitude. The cost changed from approx. €260 to €630 on arrival claiming I had refused CDW on booking. I did not.
Insurance madness
Cons: My credit card covered rental insurance fully and Europcar asked for an email from my bank/credit card company before giving me the car. I had to call my credit card provider and have them send an email to Europcar. Pretty damn ridiculous. All told, I wasted three hours getting all this sorted, and even after I finally got them what they needed, they put a EURO 5,000 authorization charge on my account, an obscene amount for a one-week rental.
Also: There's a 25 EURO airport surcharge that I was never made aware of, and a 35 EURO charge to travel into Northern Ireland, which I also wasn't made aware of until the time of payment.
I recommend you book elsewhere, because a Google search tells me that not all car rental companies charge for traveling into Northern Ireland.
Paid a lot more for insurance than expected.
Pros: Overall the car worked and got us to our destinations without any major issues. The staff at the Europcar center were friendly and professional. They also gave us a free upgrade when they noticed that the intermediate SUV we rented was not going to fit us all in comfortably.
Cons: At the counter the guy told us we need to be fully insured in Ireland by law and we ended up paying a lot more for insurance than expected. Some up front notes about this were booking the car online would have been nice. We didn't cover a lot of mileage on the trip, however the tyre pressure and the AdBlue warning signs came on and the wind screen wipers were terrible, these were obviously not checked after the previous rental.
Vahe Hagopian
Pros: THere was some dried liquid on the rear seat that the service personal hasd to clean before we drove off with the car.
The customer service rep was walked out to the car and explained the unique aspects of the minivan that were good to know.
Poor experience on pick-up
Pros: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.
They double the rate by Requiring insurance
Pros: The car was nice clean ran very well no complaints about the car
Cons: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car
Beware of the insurance costs
Pros: Easy pick up and drop off
Cons: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.
Rented from a different company
Cons: Upon arrival, Europcar did not honor the price of the booking I had made, though I had the confirmation. They quoted a price three times the amount. I ended up walking out and finding a new rental agency on the same block.
A poorly managed location
Pros: - The car itself was great. We were offered an upgrade for the long wait time during pickup. However, it changed our rental from an automatic to a manual without that being made clear.
- Front desk staff were competent and courteous.
Cons: - The office was overwhelmed and disorganized. The wait time picking up and dropping off was unacceptable.
- The surprise insurance costs (which I had to get even though I already purchased a policy in advance) quadrupled the cost of the rental. This should have been made clear at the time I booked the rental.
- An outdoor staff member was confrontational and verbally abusive to me.
Cons: The car had less than a half tank of gas when we picked it up, unfortunately we didn't notice this until we were a few miles down the road. We had to return full so we were out a 3/4 of a tank of gas.
Forget Europcar
Pros: Nothing
Cons: In the end we had to change companies because they wanted us to pay $800 more for insurance. This place is a rip off
We'd use another company in the future.
Pros: Staff was helpful in programming a location not on our GPS.
Cons: Counter staff really pushing up-grades which we did not want or appreciate. Very confusing presentation of insurance options. Car wind screen (windshield) was so horribly fogged with the vinyl fog that it was dangerous to drive into the sun or on-coming headlights until next day when we could, with considerable effort, get it somewhat clean. Also, staff had affixed onto the inside of the windscreen the apparently required insurance data, and car identification data, but so high on the windscreen as to obscure the passenger view of the road really limiting ability to assist in navigation and general enjoyment of the drive. The car did not have cruise control which more reasonably priced cars we had rented on same trip had.
Never Again!
Pros: Nothing.
Cons: Their attitude. The cost changed from approx. €260 to €630 on arrival claiming I had refused CDW on booking. I did not.
Insurance madness
Cons: My credit card covered rental insurance fully and Europcar asked for an email from my bank/credit card company before giving me the car. I had to call my credit card provider and have them send an email to Europcar. Pretty damn ridiculous. All told, I wasted three hours getting all this sorted, and even after I finally got them what they needed, they put a EURO 5,000 authorization charge on my account, an obscene amount for a one-week rental.
Also: There's a 25 EURO airport surcharge that I was never made aware of, and a 35 EURO charge to travel into Northern Ireland, which I also wasn't made aware of until the time of payment.
I recommend you book elsewhere, because a Google search tells me that not all car rental companies charge for traveling into Northern Ireland.
Pros: Staff was helpful, friendly ad efficient. Car was ready and we were able to get on the road quickly. Car was well maintained.
Cons: Always nice when the price can be a little better.
Cons: Slow, unorganized car drop off procedure.
A huge mess
Pros: Well, we had a car.
Cons: hertz/Dollar/Thrifty are all together in Ireland. We rented through Thrify and had a massive wait. The Hertz line went far more quickly. It was extremely disorganized. The person helping us couldn't find the key to our car. There was such a backlog of people trying to get cars that it seemed that the employees were hoarding keys.
Our insurance didn't cover the car in Ireland, and our credit card didn't either. The cost of full insurance was more than that of the rental.
The car was a mess. One of the rims was held on by a tie, and an attachment came off. There were a million scrapes on the car. We were too tired getting off the plane to inspect the car, so the joke every time the light hit the car differently and showed new damage was "at least we have full insurance."
Pros: easy pickup and drop off thanks to google maps.
Cons: should have ordered a car with A/C. My bad.
Ridiculously high Insurance
Pros: Nothing
Cons: Bait and switch pricing. $200 extra for an automatic? Horrible experience!
Mid size cars (Skoda Fabia not Astra)
Pros: I rent an Astra with ar conditioning. Thrifity gave me a Skoda Fabia without AC.
At the desk rental the attendant has confirmed that the car size for this rental is Fabia and there was no AC.
The car got a flat tyre during the trip.
Cons: Car type is not Astra as advertised, is a Skoda Fabia, very short on accessories.
Pros: The drop off was very efficient
Cons: It took quite a few minutes at pick up; not sure if they weren't expecting as many customers at that time or just didn't have enough staff. Took about 30 mins to get our car.
Not the car we hired - didn't feel same spec
Pros: I didn't like the car we were given and not enough buses to shuttle everyone to the car hire depot. Took nearly 2 hours to get our hire car.
Good drop off
Cons: As above
Thrifty lies about the price
Cons: The rental price was supposed to be ~45$ without insurance. Since my Credit Card covers insurance there was no need for it. It turns out that Thrifty throws in a ~6$/day "administration" fee if you don't use their insurance. So the choice comes down to:
~20$ for their insurance
~6$ for admin fee for no insurance.
The initial rental quote said nothing about this "admin" fee.
Had to cancel because they didn't have the vehicle
Cons: We had to cancel upon our arrival because they didn't have the vehicle we needed and reserved.
We had to find another car rental option on the spot which was challenging.
We are very disappointed in this entire experience. We will not use Kayak or Thrifty again.
The site can't be trusted traveling internationally.
Pros: Courtesy. Cost of rental which I believe was competitive. Also the drop off at terminal 2 was a godsend. rather than the quite impossible return off the M50
Cons: Being oblivious of the very high cost of the GPS - which was never used.
Disappointed
Pros: It was clean
Cons: That it drove more like a stick shift.
That it took two hours to leave the lot after a long international flight.
Charges kept adding up.
I brought it in a day early and still paid full price.
Pros: Staff was helpful, friendly ad efficient. Car was ready and we were able to get on the road quickly. Car was well maintained.
Cons: Always nice when the price can be a little better.
Pros: Courtesy. Cost of rental which I believe was competitive. Also the drop off at terminal 2 was a godsend. rather than the quite impossible return off the M50
Cons: Being oblivious of the very high cost of the GPS - which was never used.
Cons: Slow, unorganized car drop off procedure.
A huge mess
Pros: Well, we had a car.
Cons: hertz/Dollar/Thrifty are all together in Ireland. We rented through Thrify and had a massive wait. The Hertz line went far more quickly. It was extremely disorganized. The person helping us couldn't find the key to our car. There was such a backlog of people trying to get cars that it seemed that the employees were hoarding keys.
Our insurance didn't cover the car in Ireland, and our credit card didn't either. The cost of full insurance was more than that of the rental.
The car was a mess. One of the rims was held on by a tie, and an attachment came off. There were a million scrapes on the car. We were too tired getting off the plane to inspect the car, so the joke every time the light hit the car differently and showed new damage was "at least we have full insurance."
Pros: easy pickup and drop off thanks to google maps.
Cons: should have ordered a car with A/C. My bad.
Ridiculously high Insurance
Pros: Nothing
Cons: Bait and switch pricing. $200 extra for an automatic? Horrible experience!
Mid size cars (Skoda Fabia not Astra)
Pros: I rent an Astra with ar conditioning. Thrifity gave me a Skoda Fabia without AC.
At the desk rental the attendant has confirmed that the car size for this rental is Fabia and there was no AC.
The car got a flat tyre during the trip.
Cons: Car type is not Astra as advertised, is a Skoda Fabia, very short on accessories.
Not the car we hired - didn't feel same spec
Pros: I didn't like the car we were given and not enough buses to shuttle everyone to the car hire depot. Took nearly 2 hours to get our hire car.
Good drop off
Cons: As above
Thrifty lies about the price
Cons: The rental price was supposed to be ~45$ without insurance. Since my Credit Card covers insurance there was no need for it. It turns out that Thrifty throws in a ~6$/day "administration" fee if you don't use their insurance. So the choice comes down to:
~20$ for their insurance
~6$ for admin fee for no insurance.
The initial rental quote said nothing about this "admin" fee.
Had to cancel because they didn't have the vehicle
Cons: We had to cancel upon our arrival because they didn't have the vehicle we needed and reserved.
We had to find another car rental option on the spot which was challenging.
We are very disappointed in this entire experience. We will not use Kayak or Thrifty again.
The site can't be trusted traveling internationally.
Disappointed
Pros: It was clean
Cons: That it drove more like a stick shift.
That it took two hours to leave the lot after a long international flight.
Charges kept adding up.
I brought it in a day early and still paid full price.
Insurance
Pros: Great price.
Cons: Poor customer service during check in. €780 insurance for two weeks... outrageous.
Car not full of gas, long lines, poor service
Cons: Car had not been checked since last driver, was down a quarter tank of fuel, long lines while workers stood around. Won't use them again.
Cons: Price changed at the desk from quote in the app. Took long time to get care rented and leave the rental office.
Pros: Did not like the fact that a $5k authorization was required if liability is waived but agent was very clear in explaining it and finding a reasonable price for full coverage.
Pros: Simple and easy to use portal. All the details for every car type provided is very useful
Cons: The rates of cars during holiday season is very high. Fro enga if I try to book for water now, I still see very high rates.
Pros: Quick drop off.
Cons: No on-site gas station (or nearby gas stations) to fill up the rental car before drop-off.
Need better insurance info
Pros: Good simple car, really easy return process
Cons: The insurance requirements were not explained well at all for what was required for an Ireland rental. The prefacing was so poor that I'm still trying to decide if they sold me gold-plated insurance using scare tactics that exploited my lack of local knowledge. Dunno. Insurance per day was about the same as the advertised price of the rental, so the car ended up costing rental times number of days +1. Needless to say, this was surprising. Figure out how insurance works before you book.
Bait and switch
Cons: We booked the car for roughly $10/per day. Upon arrival we were told the car requires $45/day in additional insurance. I've rented dozens of cars in different countries and never had this big of an issue. The expected cost of $70 ballooned to $332, which crushed our budget for visiting Ireland. Worst rental experience.
Over charged
Cons: I was charged (but refunded) for an additional day that wasn't reserved. It was massively more money than the initial reservation was made doe
Taken advantage of...
Cons: The cost for the rental and the car I received were not equitable. I made a reservation with the estimated cost of $280 with the CDW for one week. The actual final cost was $445, which is not what I had budgeted for. But here is where they got me in that price: cost of rental for one week with a "standard size vehicle" - $85. Cost of insurance - $360?!? That's hidden cost scamming if you ask me.
Additionally, when I got into the vehicle it immediately chimed with a notification of needing to be serviced. Not exactly comforting when renting it for a full week.
The car (Opel insignia) was actually a decent car that was suitable to my needs for the week. But definitely not worth the cost as it was the base model with little extras to add to the value. Overall, in disappointed with my experience. I'll probably rent with Avis again next time.
Cost much more than advertised
Pros: Car was fine. Clean and responsive.
Cons: The price we were quoted turned out to be literally 1/4 of what it actually cost. The clerk even told us they quoted the low price and then added on costs. I was told that I would have to leave a credit card with a $5000 reserve with them if I took the car without proving I had insurance coverage for damages. We were in Dublin and without choice, but it was very much more expensive that we were quoted and expected. In the States we just use our card and the deductible is covered but we couldn't prove it there and I wasn't going to leave a $5000 charge on my credit card. Wouldn't use Payless again.
Watch out for missing charges in your quote
Cons: The quote for my car rental did not include taxes, basic insurance coverages and other required charges. What should have been a $250 rental ended up being $570. Before you make your reservation ask if all charges are included in the quote.
Pros: Did not like the fact that a $5k authorization was required if liability is waived but agent was very clear in explaining it and finding a reasonable price for full coverage.
Pros: Simple and easy to use portal. All the details for every car type provided is very useful
Cons: The rates of cars during holiday season is very high. Fro enga if I try to book for water now, I still see very high rates.
Insurance
Pros: Great price.
Cons: Poor customer service during check in. €780 insurance for two weeks... outrageous.
Pros: Quick drop off.
Cons: No on-site gas station (or nearby gas stations) to fill up the rental car before drop-off.
Need better insurance info
Pros: Good simple car, really easy return process
Cons: The insurance requirements were not explained well at all for what was required for an Ireland rental. The prefacing was so poor that I'm still trying to decide if they sold me gold-plated insurance using scare tactics that exploited my lack of local knowledge. Dunno. Insurance per day was about the same as the advertised price of the rental, so the car ended up costing rental times number of days +1. Needless to say, this was surprising. Figure out how insurance works before you book.
Car not full of gas, long lines, poor service
Cons: Car had not been checked since last driver, was down a quarter tank of fuel, long lines while workers stood around. Won't use them again.
Cons: Price changed at the desk from quote in the app. Took long time to get care rented and leave the rental office.
Bait and switch
Cons: We booked the car for roughly $10/per day. Upon arrival we were told the car requires $45/day in additional insurance. I've rented dozens of cars in different countries and never had this big of an issue. The expected cost of $70 ballooned to $332, which crushed our budget for visiting Ireland. Worst rental experience.
Over charged
Cons: I was charged (but refunded) for an additional day that wasn't reserved. It was massively more money than the initial reservation was made doe
Taken advantage of...
Cons: The cost for the rental and the car I received were not equitable. I made a reservation with the estimated cost of $280 with the CDW for one week. The actual final cost was $445, which is not what I had budgeted for. But here is where they got me in that price: cost of rental for one week with a "standard size vehicle" - $85. Cost of insurance - $360?!? That's hidden cost scamming if you ask me.
Additionally, when I got into the vehicle it immediately chimed with a notification of needing to be serviced. Not exactly comforting when renting it for a full week.
The car (Opel insignia) was actually a decent car that was suitable to my needs for the week. But definitely not worth the cost as it was the base model with little extras to add to the value. Overall, in disappointed with my experience. I'll probably rent with Avis again next time.
Cost much more than advertised
Pros: Car was fine. Clean and responsive.
Cons: The price we were quoted turned out to be literally 1/4 of what it actually cost. The clerk even told us they quoted the low price and then added on costs. I was told that I would have to leave a credit card with a $5000 reserve with them if I took the car without proving I had insurance coverage for damages. We were in Dublin and without choice, but it was very much more expensive that we were quoted and expected. In the States we just use our card and the deductible is covered but we couldn't prove it there and I wasn't going to leave a $5000 charge on my credit card. Wouldn't use Payless again.
Watch out for missing charges in your quote
Cons: The quote for my car rental did not include taxes, basic insurance coverages and other required charges. What should have been a $250 rental ended up being $570. Before you make your reservation ask if all charges are included in the quote.
Terrible!
Cons: Almost impossible to find the place. They were rude, and there were tons of hidden charges once we arrived to get the car. It cost double what was quoted online. Awful! I will never use Kayak or Ace ever again.
Cons: Terribly slow check in process, and TONS OF HISEM FEES not told about when booking, which is really unusual for my experience booking through mayak. It ended up costing us more than 3X what we thought we'd be paying. Won't use ACE rentals again.
Bait and switch
Cons: I expected a few additional fees on my €28-for-3day rental car, but by the time I got out of the office and on the road I was €190 lighter for "mandatory fees". I've learned my lesson, only booking major brands in the future (avis, hertz, sixt, etc). Also had booking issues as "Ace" was merely a broker and the actual renter was easirent and was not located at the normal rental facility nor was the shuttle conducted from a marked location. I also did not recieve a confirmation email and had to search the website to find any of this information.
Terrible!
Cons: Almost impossible to find the place. They were rude, and there were tons of hidden charges once we arrived to get the car. It cost double what was quoted online. Awful! I will never use Kayak or Ace ever again.
Cons: Terribly slow check in process, and TONS OF HISEM FEES not told about when booking, which is really unusual for my experience booking through mayak. It ended up costing us more than 3X what we thought we'd be paying. Won't use ACE rentals again.
Bait and switch
Cons: I expected a few additional fees on my €28-for-3day rental car, but by the time I got out of the office and on the road I was €190 lighter for "mandatory fees". I've learned my lesson, only booking major brands in the future (avis, hertz, sixt, etc). Also had booking issues as "Ace" was merely a broker and the actual renter was easirent and was not located at the normal rental facility nor was the shuttle conducted from a marked location. I also did not recieve a confirmation email and had to search the website to find any of this information.
Pros: Responsive to phone calls. Car was in decent shape. Shuttle pickup was there when I arrived.
Cons: The entire room of clients was angry when i arrived for various reasons.
Drop off is in a different location from pickup and is a distance from the airport so it’s best to leave a lot of time before a flight.
They put a 95 Euro hold on your credit card if you don’t come back with a full tank. upon return, say it won’t be reimbursed for up to 3 months.
Credit card insurance doesn’t cover Republic of Ireland, so it’s not their fault- but the cost of insurance is quite high so what seemed to be a $30 daily rental was nearly triple that if you want full coverage. If you want basic coverage, they put an 1800 Euro hold on your credit card and pull any cost for knocks or scratches from that. I was skeptical that I’d get back any of the 1800.
Rip-off insurance and filthy car
Pros: Pickup at the terminal was convenient
Cons: Charged 300 euro extra for insurance we didn't need because Sixt demanded written proof of waiver from credit card company. Total scam to catch people off guard after a long flight. Absolutely unacceptable, scam practice. Unhelpful and passive-aggressive staff. The car was filthy inside and out and needed an oil change. Awful company, avoid sixt like the plague they are.
Pros: nothing
Cons: Can't find shuttle pick-up easily and it's far away. Shuttle is cramped. Poor customer service provided by the booking staff. Poorly defined conditions of sale -- not easily known that if not picking up car within 2 hours then sale is forfeited and no negotiation to change this. Flight delay lead to the rental agreement being voided and no other cars available. Very rude. Hearing other poeple that were returning cars, definitely recommend getting extra insurance coverage because they were changed a lot for a scratch that may have been there -- they don't do 'walk arounds' on the cars so you can't prove if damage has already been done.
Would NOT recommend to anyone.
Not bad but you get what you pay for
Pros: price was great
car was in good shape
Cons: rental was not at airport
hidden insurance requirements
if you rent in ireland unless you have American Express (which i did) they tack on a daily collision insurance fee
Pros: Nothing really. The rental car pickup is not really "at" the airport. Dierctions to where their shuttle picks you up are non-existent. They tried to get us to rent a GPS, they brought out 3, none worked properly. Didn't take the GPS off the bill. The car was not advertised properly. Too small, sure it could "hold" six people, but forget luggage. Will never rent from them again.
REALLY?
Pros: NOTHING
Cons: The Company gave away our car! No email, no call, nothing! Our reservation did say 12:00 - which I was planning based on 11:20 landing well you know how airports go and I believe was around 3 or 4 so when we called to see where they were and how we get there, an they said Sorry we gave away your car.
My son had some choice words for the representative, but really! No email, no call asking?
Sorry - KAYAK - do not expect to be seeing me again. Was also dealing with other travel teams and everyone of them would send email for the day before, confirm flight information etc I had NO ISSUES with 2 weeks out of the USA except this. I am not an experienced traveler and WHY I used you and your peer groups.
mcmarkrush@msn.com
Pros: Nothing
Cons: They didn't hold my rental and left me stranded on a bank holiday weekend with no van available. I had to rent a van for MUCH more money at the last minute.
Cons: Car return location is off. Should be at the airport. but shuttle provided makes up for that.
SCAM!!
Pros: Nothing! They will steal your money!!
Cons: Company is a 100% scam. They will charge your card $1,800 USD and you will have to fight them to get money back.
Never found location
Cons: We couldn't find the rental location- it isn't in the terminal, and none of the other car rental companies had heard of it. Apparently there is a shuttle, but we couldn't figure out how to call the number- it wasn't included in any emails we received. We spent half an hour on hold and then just gave up. We ended up just renting from another company in the terminal- not sure if we will end up being charged or not for the rental.
Will never use again.
Pros: The car was okay
Cons: The airport shuttle experience was aggravating; obtaining the vehicle was unduly time consuming.
Impossible to find
Pros: Nothing.
Cons: This place is NOT easy in any way. Nobody answered the phone when WE HAD TO CALL TO GET A SHUTTLE TO TAKE US TO GET THE CAR in the first place. Had to rent a car from another company after hours of frustration.
Not bad but you get what you pay for
Pros: price was great
car was in good shape
Cons: rental was not at airport
hidden insurance requirements
if you rent in ireland unless you have American Express (which i did) they tack on a daily collision insurance fee
Cons: Car return location is off. Should be at the airport. but shuttle provided makes up for that.
Pros: Responsive to phone calls. Car was in decent shape. Shuttle pickup was there when I arrived.
Cons: The entire room of clients was angry when i arrived for various reasons.
Drop off is in a different location from pickup and is a distance from the airport so it’s best to leave a lot of time before a flight.
They put a 95 Euro hold on your credit card if you don’t come back with a full tank. upon return, say it won’t be reimbursed for up to 3 months.
Credit card insurance doesn’t cover Republic of Ireland, so it’s not their fault- but the cost of insurance is quite high so what seemed to be a $30 daily rental was nearly triple that if you want full coverage. If you want basic coverage, they put an 1800 Euro hold on your credit card and pull any cost for knocks or scratches from that. I was skeptical that I’d get back any of the 1800.
Rip-off insurance and filthy car
Pros: Pickup at the terminal was convenient
Cons: Charged 300 euro extra for insurance we didn't need because Sixt demanded written proof of waiver from credit card company. Total scam to catch people off guard after a long flight. Absolutely unacceptable, scam practice. Unhelpful and passive-aggressive staff. The car was filthy inside and out and needed an oil change. Awful company, avoid sixt like the plague they are.
Pros: nothing
Cons: Can't find shuttle pick-up easily and it's far away. Shuttle is cramped. Poor customer service provided by the booking staff. Poorly defined conditions of sale -- not easily known that if not picking up car within 2 hours then sale is forfeited and no negotiation to change this. Flight delay lead to the rental agreement being voided and no other cars available. Very rude. Hearing other poeple that were returning cars, definitely recommend getting extra insurance coverage because they were changed a lot for a scratch that may have been there -- they don't do 'walk arounds' on the cars so you can't prove if damage has already been done.
Would NOT recommend to anyone.
Pros: Nothing really. The rental car pickup is not really "at" the airport. Dierctions to where their shuttle picks you up are non-existent. They tried to get us to rent a GPS, they brought out 3, none worked properly. Didn't take the GPS off the bill. The car was not advertised properly. Too small, sure it could "hold" six people, but forget luggage. Will never rent from them again.
REALLY?
Pros: NOTHING
Cons: The Company gave away our car! No email, no call, nothing! Our reservation did say 12:00 - which I was planning based on 11:20 landing well you know how airports go and I believe was around 3 or 4 so when we called to see where they were and how we get there, an they said Sorry we gave away your car.
My son had some choice words for the representative, but really! No email, no call asking?
Sorry - KAYAK - do not expect to be seeing me again. Was also dealing with other travel teams and everyone of them would send email for the day before, confirm flight information etc I had NO ISSUES with 2 weeks out of the USA except this. I am not an experienced traveler and WHY I used you and your peer groups.
mcmarkrush@msn.com
Pros: Nothing
Cons: They didn't hold my rental and left me stranded on a bank holiday weekend with no van available. I had to rent a van for MUCH more money at the last minute.
SCAM!!
Pros: Nothing! They will steal your money!!
Cons: Company is a 100% scam. They will charge your card $1,800 USD and you will have to fight them to get money back.
Never found location
Cons: We couldn't find the rental location- it isn't in the terminal, and none of the other car rental companies had heard of it. Apparently there is a shuttle, but we couldn't figure out how to call the number- it wasn't included in any emails we received. We spent half an hour on hold and then just gave up. We ended up just renting from another company in the terminal- not sure if we will end up being charged or not for the rental.
Will never use again.
Pros: The car was okay
Cons: The airport shuttle experience was aggravating; obtaining the vehicle was unduly time consuming.
Impossible to find
Pros: Nothing.
Cons: This place is NOT easy in any way. Nobody answered the phone when WE HAD TO CALL TO GET A SHUTTLE TO TAKE US TO GET THE CAR in the first place. Had to rent a car from another company after hours of frustration.
Cons: Didn’t like feeling forced to take a bigger car when we had never driven in Europe before and asked for a smaller car.
Bullshit with insurance
Cons: They doubled the cost of the quote and lied to my about regulations
Pros: The car was clean and as advertised.
Cons: On the website it said you needed a letter to show your visa covered the insurance which I provided. Was not a nice surprise to find out the car was valued at more than $50,000 so on the spot was forced to buy the insurance as they wouldn’t allow me to rent it without proper insurance. would be nice if the website told you the value of the car so you can budget accordingly
Pros: Great car and service
Really helpful check in
Cons: Being stung for insurance that was a multiple of the car hire fee advertised
Ripped off
Pros: I though it was special promotion when I got a reservation such a low rate. When we were there, they said insurance is mandatory and even going to Northern Ireland will be 36 euro plus for insurance reason. I finally canceled and went to next rental booth.
Cons: Reservation didn’t need. Whatever they call, that is the price.
Insurance cost a problem
Cons: Didn’t know we could not waive insurance without letter from my credit card company. Increased cost of car by $275. We did not take car because expected cost of $180 for th week went up to $500. Unacceptable
Cons: Didn’t like feeling forced to take a bigger car when we had never driven in Europe before and asked for a smaller car.
Bullshit with insurance
Cons: They doubled the cost of the quote and lied to my about regulations
Ripped off
Pros: I though it was special promotion when I got a reservation such a low rate. When we were there, they said insurance is mandatory and even going to Northern Ireland will be 36 euro plus for insurance reason. I finally canceled and went to next rental booth.
Cons: Reservation didn’t need. Whatever they call, that is the price.
Insurance cost a problem
Cons: Didn’t know we could not waive insurance without letter from my credit card company. Increased cost of car by $275. We did not take car because expected cost of $180 for th week went up to $500. Unacceptable
| Most popular agency | Easirent |
| Most popular car type | Economy |
| Average price | €20/day |
| Good deal | €15/day |
On average a hire car in Dublin costs €22 per day.
Economy (Ford Fiesta or similar) is the most frequently booked hire car type in Dublin.
In the past 72 hours, the cheapest hire cars were found at Easirent (€6/day), FLIZZR (€6/day) and Budget (€8/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Dublin are Alamo (8.7, 6461 reviews), Enterprise (8.5, 12818 reviews), and National (8.2, 3197 reviews).
Car hire companies onsite at Dublin Airport include Easirent, Budget, Sixt, Hertz, CARHIRE.ie, Europcar, FLIZZR, Avis, Thrifty and Enterprise.
Car hire companies that offer shuttle or pick-up services from Dublin Airport to off-airport locations include Easirent, Budget, Sixt, Hertz, CARHIRE.ie, Europcar, FLIZZR, Avis, Thrifty and Enterprise.
In the last 72 hours the cheapest hire car price was found at Easirent Easirent Dublin Airport Collinstown Business Park Airport Road, Colghran (1 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
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