I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The flight was very cold, and the seats were rather uncomfortable. The food has been better on our other SAS experiences. Most significantly, the luggage with most of my wife's personal items and clothes didn't make the flight. Hoping for a quick resolution, but no real opportunity to speak with a Human has us concerned.
Ancient aircraft (busted armrests, poor cabin temperature with no option for passenger control). Garbage everywhere. Risible checking of safely conditions on landing. Also, late.
Amazing! Everyone was so nice and the food was so good!!
Terrible customer service. The flight attendants were rude. We experienced significant turbulence for a large portion of the flight and there was very little check in from the flight deck. The space was extremely limited to the point where it felt like torture. Never again
Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,
I have paid for extra legroom on my flight. My seat was broken and did not recline. The crew could not fix it and refused to provide me with another seat
It was a fairly old plane in which you couldn't buy an internet connection.
Baggage was mis-handled; food and grocery items in the baggage were damaged.
It was a good flight. Everyone was professional and the flight was smooth.
Love thiscsirlibe. So civilized and kind. Good food. Good treatment. On time. Excellent communication.
My seat was broken. No sound available and the armrest between my wife and I was broken so it could only fold halfway up. Seats were a big close together so they felt a bit claustrophobic. Boarding was a little frustrating in Dublin as there is not sufficient room to actually queue up. Boarding was also frustrating for people behind me who were unable to use the overhead due to people abusing the privilege and putting more than one item each up there. Staff was friendly and helpful to those people.
The staff was amazing, so friendly and responsive. Check in was tedious as the online service was not available and the desk understaffed. It took a full hour in line to check in. The seats, in economy, where quite spacious until the people in front of us reclined their seats which then meant the seat was touching our knees. The inconsiderate people who were seated in a bulkhead kept their seats reclined for 80% of the flight and then got annoyed when we bumped their seats while shifting positions. It was highly unpleasant..
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
Canceled my flight couple hours before takeoff. They could not find a decent re-routing and refused to pay for when i subjected alternative with Lufthansa.
Seats a little to soft on the SFO DUB flight
I was not admitted to the flight!!! I need a refund for this
Well, I think we left close to on time. Crew was “eh”.
This is a bit of a rant, but I'll try to keep it civil. The flight was delayed for 2 hours with almost ZERO updates from agents. Just "there's technical issues, we don't know if or when it'll be resolved" once an hour maybe? And the gate signs, and app never updated to show the delay until it was finally resolved. So when I called Aer Lingus to see if I could rebook, I had literally the dumbest conversation with the person on the phone there where he says "It's showing your flight departed at 11:10. So it's already departed!", where I responded, "Well, it's 12:45 and I'm on the phone with you, standing in the airport, staring at the plane. So...I'm not sure what your system is saying, but we aren't in the air right now.". He said "Nothing I can do. Since it doesn't show delayed in my system, you would be charged to reschedule." Once we finally departed 2 hours late, things were going smoothly as I would expect, except in another very strange way. The stewardesses were rolling the cart down the aisle offering drinks and I asked for a water, to which they said "Sure, you can buy a bottle". I'm not sure if this is an Aer Lingus thing. Maybe something I'd expect from Ryan Air, but for a 3 hour international flight, to not have complimentary water available for customers is an absolute first, in 15 years of flying for me. I'm not upset with the plane staff at all. They were very friendly, but Aer Lingus' policies, how they handled the delay, and the unbelievable conversation with the customer service representative, leaves a lot to be desired in those areas. Also, I'm not upset about the delay. Things happen. Technical issues. But this is a place where airlines really need to clearly communicate with their customers. They also changed gates from 12N to 13N and there was no notification on any app, or announcement over the PA. End of rant. I hope they get some feedback on how to improve communication, because otherwise, they were great. And the second leg of my trip was incredibly smooth - no nickle and diming water, no communication issues. Very professional and efficient and even landed early
The folks and flights were fantastic. I unfortunately wasn’t able to order a meal that I could eat (I’m gluten free) because I got my ticket through kayak, but they tried their best to find something to help me get through the long flight and I’ll forever remember their kindness.
Flight takeoff was delayed an hour, but arrival time was not updated at the same time as departure time, so those picking me up at the other end were not alerted to the change in my arrival.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Staff except one has poor attitude. No cabin crew seen for several hours during the flight in business class. It felt like I was traveling in economy Drinks bad in business class Flight was late for no obvious reasen and I missed my flight to Miami I was put in a 3 star hotel in London although I was traveling in business class. Dinner was aweful at the hotel Overall very poor experience
My seat cushion was poor. The cushion was compressed and was uncomfortable for such a long flight.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
One of the worst experience given the middle seat even asked for the change no one honored,boarded at the end and overall one of the worst experience
I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠
They issued seat assignments and sat my 2 year-old in the row behind me, separate from me and my daughter. Communication/ customer service was terrible. They told me to change it in London, then in London, they told me to talk to the cabin crew, then a supervisor came and stuck us in the back of the plane when we were supposed to be in row 25. Overall, they need to really work on their customer service. Additionally the food was terrible and they ran out of meals and didn’t have any kid options. To top it off there was no in-flight entertainment for the first hour of the trip.
I was put into business class. Wow! My flight attendant was great! The food amazing’
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
The check-in of my luggage was terrible. When purchased my tickets, one luggage and one carry-on was part of the fight. My flight was switched from British to American Airline. During check-in of luggage at the airport, I was denied and had to pay extra $75. How do I get reimbursed for this extra luggage payment?
