Access to Lounge was not accessible in Madrid even though Aer Lingus Customer Support and Check in agent thought it should be. They could not figure out why the ticket was not scanning correctly in the lounge. In the end they blamed it on it being a 3rd party purchased ticket which makes me hesitant to buy from Kayak in the future.
It was great all the airline staff were polite friendly and helpful. Flight was good. The one area for improvement would be to have chargers on every plane. We had these on the way over but not the way back. Especially as you are not allowed to use powerbanks anymore.
Boarding was messy and the flight was delayed an hour
Flight was delayed no information given really . No food whatsoever on the plane . I think you should be able to put that on the app so people have a chance to buy food bring it with them . They said plane was very busy on way over but there should be enough for both flights as we pay full price for the service. No information or very slow on the app about the delays . Staff were lovely it’s not their fault so company not fare to passengers or staff .
Everything was great. I liked that one of the crew noticed my son's sunflower lanyard and asked them to let them know if we needed anything. That was lovely.
The check in process at the front desk felt slow and it was frustrating that we could not check in online. Everything about the actual flight was great, including very kind flight attendants and a nice larger bathroom. Only thing is that it was very cold in the plane!
The folks and flights were fantastic. I unfortunately wasn’t able to order a meal that I could eat (I’m gluten free) because I got my ticket through kayak, but they tried their best to find something to help me get through the long flight and I’ll forever remember their kindness.
We left 2 1/2 hours late. It wasn't the airlines fault but they did nothing to help the situation. Even water had a price tag. The next flight was better.
The flight was okay however, for whatever reason they were not able to check me in for all 3 flights that I had booked through them creating a big problem when I landed in Toronto, in addition my luggage never made it to Toronto as well. So overall experience was not good
Flight staff very friendly and helpful where possible. Late flight and travelling with young child, cabin lights remained on for the duration of the flight which was a little disappointing considering the time of the flight. Overall very happy to travel with Aer Lingus.
Huge wait to board after waiting for 2.5 hours delayed flight
Had no disruptions or delays. Did not order any food.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
Worst experience ever. First time and last time with Ryanair. I'm not a cow.
Delayed flight. Received notice from ryanair by email and via app but no such timely information available at airport from monitors or staff
This was yet another excellent experience thanks to Ryanair, it's ground crew, cabin crew and air crew. Although our flight was delayed by about 15 minutes due to the late arrival of the inbound flight, the crew did their best to successfully minimise the delay with courtesy and efficiency. I also commend Ryanair for its choice of destination airport in this instance: Seve Ballesteros Airport in Santander is a modern, compact, well-kep and well-organised airport, where passing through security and passport control was a doodle thanks to its friendly and efficient staff. So take a bow, Ryanair - and keep it up!
