Cons: "Because of work had to change dates was told no changes no refunds. I spend at least 15000 a year on flights mostly west jet. Will never fly with them again"
Cons: "If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit."
Pros: "Seats were comfortable Nice to have direct flight"
Cons: "No interaction from the cockpit about areas we were flying through. No duty free. Felt like a local flight and not a transatlantic flight....crew did not come around often enough to provide water, etc"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Shortest flight in my life"
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Pros: "Excellent flight attendants. Comfort was great. Nothing really was bad about the flight."
Cons: "Nothing I can think of...."
Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."
Pros: "The crew went out of his way to help us!"
Cons: "The landing was the worst I have ever experienced! Must be a student pilot or something! Been traveling for many years and never once vomit! I almost did in this flight! twice!!"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Cons: "Timing. The flight was delayed by 1 hour and 15 mins."
Pros: "I received great service and the flights were on time."
Pros: "Arriving early!"
Cons: "Taking off late."
Pros: "The flights went well. But!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Pros: "Flight attendants were very pleasant."
Cons: "I think for a flight of that duration a light meal should be served."
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Cons: "slight delay in takeoff but otherwise good"
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Flight was good but we were delayed about 2 hours. Not good."
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Pros: "Comfortable seat with lots of leg room"
Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Everything was great!!"
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"