Daily cleaning, installation of cabin HEPA filters on flights from Cork
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Scores according to KAYAK customer reviews
Cons: "Free wifi"
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "Long haul flight made pleasant by KLM"
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Everything OK"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Cons: "Nothing special"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Great service"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, arriving well on time."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "Good flights. Good prices."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Dutch sub titels would be nice."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "The bags where damaged from the staff"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Plane service"
Cons: "1h30min delay at airport"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"
Pros: "Comfortable, good food and good crew"
Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Cons: "Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option."
Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Cons: "Best flight I have ever been on"
Cons: "The airline charged for luggage at airport check in."
Cons: "The seats were very tight and narrow"
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"
Cons: "No TV on board and you had to pay for a glass of water"
Pros: "NO SECURITY CHECK FOR INBOUND FLIGHTS. What a relief!"
Cons: "Cramped rickety stairs, up & down to Passport control. In flight service non-existent. Tepid coffee at absurd $4.50!"
Pros: "very friendly staff"
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "The plane was clean and comfortable, the crew was friendly"
Cons: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Pros: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Cons: "Airplane was late 90 mins"
Pros: "Friendly and practical no complaints"
Cons: "There was no vegetarian option. Most airlines now have at least one vegetarian option. You had to ask at time of booking.Booked flight last min as Mom not well,l no time to think @ food."
Pros: "More room on the Airbus on Aer Lingus. Comfortable temperature in plane. Easy boarding."
Pros: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Cons: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Pros: "Space for legs unlike ryanair"
Pros: "The flight attendants were very cheerful."
Cons: "We were delayed on the tarmac for almost an hour due to a storm at AMS. Then delayed further in AMS waiting for a gate. Not the airlines fault though. They are one of the few major European airlines that don't serve free food."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Cons: "Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination."
Pros: "Crew was attentive and efficient. The flight was smooth aside from the minor turbulence."
Cons: "I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight."
Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."
Pros: "Quick Boarding"
Cons: "Flight was delayed for an hour"
Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"
Pros: "Passengers were spread out. Empty seat between each of us"
Cons: "I am tall and I find the rows too close to eachother"
Pros: "On board staff is very nice."
Cons: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."
Pros: "comfortable flight."
Cons: "no vegetarian options for meal, unless arranged ahead of time...which was not an option."
Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"
Cons: "Custom made bike box erroneously classified oversized, but they didn't charge for it so ok"
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Pros: "Flight was delayed 40 mins because Aer Lingus was unable to meet departure time and Air Traffic Control couldn't fit them into the departing flights rotation outside of their originally scheduled time. As a result, the airplane was stuck at the gate for 30 minutes. The rest we spent taxiing to what seemes the furthest end of the airport. The airplane hadn't been cleaned in a while as was evident by extremely sticky and smelly tray tables in our row."
Cons: "Aer Lingus personnel were incompetent and inefficient. Most were more interested in chatting with coworkers than actually assisting customers. Seats had not been assigned despite my previous assurance from EA customer service folks, and special meal requests for my wife and child had not been added to our booking record. Calling Aer Lingus almost always requires you to hold 30 minutes before anyone answers. Again, I suspect they are just as disinterested in helping customers as the ground personnel."
Pros: "Punctual and on time"
Cons: "Nothing really"
Pros: "Clean plane & bathrooms"
Cons: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Cons: "This flight was connection to Rome from US. In Rome, my luggage never made it. Same flight a few days earlier, my mother has the same thing happen. If they can't get luggage on a connection, something is wrong. There was plenty of time. Otherwise flights were fine."
Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."
Pros: "The crew was top notch and accommodating. The plane was clean," and comfortable."
Cons: "The headphones were cheap and made an echo when plugged in. Couldn't enjoy the movie."
Pros: "Boarding was quick and efficient. I was seated quickly and the flight took off on time. No complaints."
Pros: "Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter."
Cons: "Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim Ali"
Pros: "I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too."
Cons: "No a lot."
Cons: "Entertaintmebt was poor, and quality of screen was bad"
Pros: "The seat were comfortable."
Cons: "Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines."
Pros: "Good seating space, good service"
Cons: "Paid for extra leg room seats and didnt get them"
Cons: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"
Pros: "Crew, food and beverage"
Pros: "Helpful crew, great bathrooms"
Cons: "More organized boarding & more AC in the back of the flight"
Pros: "Crew is ok. Seat was comfortable."
Cons: "Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer."
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them."
Pros: "Food was great ."
Cons: "My chair was not comfortable."
Pros: "Boarding, crew, food remained good. RR clean."
Cons: "Plane older, seats and entertainment worn."
Pros: "USA customs done in Abu Dhabi"
Cons: "I will never fly or recommend etihad to any one of my friends or family."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "Seats were comfortable."
Pros: "Cabin crew always lovely. Slightly more diverse food, butbagain, at some points not given a choice/selection. Good mix of new & classic movies. Had a spare seat next to me."
Cons: "Boarding was not announced, just kinda went for it? Not enough options for food, my meal was missing the dessert."
Cons: "Service was a bit average. Attendants bumping into you... no apologies"
Pros: "The crew was gracious and the dinner delicious."
Cons: "Cramped seating"
Pros: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Cons: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Cons: "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
Pros: "It was a smooth flight."
Cons: "No entertainment but only slightly over 1:30 so it wasnt that bad. Someone stole my cell phone and Vapor between Manila and Kuwait after my hand carry bag was checked in."
Pros: "The crew were outstanding."
Cons: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Cons: "Food and service was better before in 2016"
Pros: "Staff were very friendly."
Cons: "Checked in online and booked seats that had extra legroom. When boarding the plane seats had been changed and we were separated. Not happy about it. Agree with other reviewers re Abu Dhabi, not the most pleasant experience in the connections hall. A bit all over the place!"
Cons: "Ground agent at Melbourne manager says "sorry, you can't carry your CPAP machine. When I said that there were no questions when I carried it from NY to Abu Dhabi and Abu Dhabi to Melbourne two weeks ago, he says that the policy was changed last week. Gave a hell of a bad time but finally allowed. These people don't know the policies and just harass customers."
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Pros: "US immigeation at abudhabi is helpful and reduces delay at lax"
Cons: "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Pros: "Everything was perfect...seats crew food accuracy"
Cons: "DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant."
Cons: "The toilet configuration is not good. It is cramped and the sink positioing makes It difficult to wash your teeth."
Pros: "Entertainment was good"
Cons: "Staff is rude and food was horrible"
Cons: "very cramped in economy compared to other carriers from the region due to 3-4-3 on 777."
Cons: "to long of delay at airport"
Cons: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Pros: "I was upgraded to business class, which was nice."
Cons: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."
Pros: "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."
Pros: "Business lounge was out standing"
Cons: "Small duty free shop"
Pros: "All flights were on schedule and reached on time. I have got good price with Kayak. In Flight hygiene was good. Food was good."
Pros: "More food option"
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Pros: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Cons: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Pros: "Ethihad portion of flight was very good, as usual. The flight crew on this particular leg was particularly outstanding, especially with their extra attention to our children."
Pros: "Food and upkeep of aircraft"
Cons: "Your association with Aer Lingus"
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "There was one crew member who was sympathetic to our plight, we appreciated her candor and whatever help she was able to give on this long flight."
Cons: "We were forced to sit on foul smelling seats for the 15 hour flight. The only option given to us was to deplane with barely 2 minutes of time to decide as the aircraft doors were being shut. Check-in took more than an hour and 15 minutes with a slow computer system."
Cons: "Great airline. Clean, friendly staff good food and entertainment."
Pros: "Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew."
Cons: "Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?"
Pros: "The seat was awful. Narrow with little leg room , hard on the backside, minimal recline."
Cons: "See above"
Cons: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Pros: "The crew were fantastic and the food was okay!!"
Cons: "Poor entertainment, uncomfortable seats & delayed"
Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"
Cons: "Tasteless food."
Pros: "The crew are working really hard to make do with what they have. Exceptional service almost makes up for the dated fleet."
Cons: "Tiny entertainment screens, no USB, really BA- how long will you keep running these 777’s for?"
Pros: "Not much"
Cons: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"
Pros: "The plane was clean and the crew was friendly."
Cons: "the Gateway was broken, so we waited and waited to deplane. Then it worked, and we still waited. We were miles from the main terminals—and about the only plane in the back and beyond. So we had to board a bus. All in it took us an hour to get off the plane and to the terminal."
Cons: "Plane was very old. Seat rock hard. When I pulled the foot rest down the fabric was coming off to reveal years worth of food crumbs. Disgusting. TV screen was tiny. Seemed sort of staff, took them ages to bring food around, toilet was unclean with no toilet roll towards the end of flight."
Pros: "Price OK, bag checked."
Cons: "Checked in 100mins early with prior assistance request, told to wait in general area. After 15mins no wheelchair, BA agent said wait longer. After 30mins still no wheelchair, BA agent would not call to check; said keep waiting "we don't know how long for, but its on them (Deutsche Red Kross) to get you to gate without missing flight"! After 60mins, airport info agent checked & said chair was coming. After 75mins, DRK agent arrived with 2 wheelchairs and wasted time trying to find a second passenger needing assistance. Agent then rushed us through terminal with no opportunity to get food or drink or use bathrooms. Got to very remote gate 15mins before departure, and boarded last. Don't use BA Hamburg if you need assistance."
Pros: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Cons: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Pros: "British airways have always been good and my best airline to fly."
Cons: "This occasion, the manager was So rude to me and even called me a liar in front of too many people. I don't speak or understand French and the woman really embarrassed my life. I checked-in online before I got to the airport and I mistakenly went to terminal 1 instead of terminal 2. So by the time I realised and got to terminal one, the baggage collection stand had closed because I was there by 15:18. To make the long story short, I got through the security where I was delayed for 20mins searching through my things and when I asked about time, the security said the flight won't leave with out me and they would inform them about the delay before I get to my departure gate. Anyway, I got to the gate with some time left and this extremely rude woman whom I was told is the manager insulted the living day light out of my life and turned me back. So I didn't fly with BA in the end. No matter the situation and despite me being late, I believe things would have been handled better. And even if the manager felt I was lying, she should have been more diplomatic about it and speak to me in a good manner. I won't be recommending flying BA from Nice to anyone. That woman was so hurrible, that experience haunts me psychologically."
Cons: "old plane, no entertainment, had to pay for non alcohol drinks"
Pros: "Very smooth landing"
Cons: "Lots of turbulence"
Pros: "Troy was very helpful and entertaining"
Cons: "No white wine"
Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Cons: "Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane."
Pros: "The crew are always the bright spot on any BA flight."
Cons: "Entertainment system needs upgrading. Food just average. Seat comfort is better than before but still less comfortable than Asian carriers. Two drunken idiots spoiled a fair portion of the flight."
Pros: "The dinner was surprisingly good! Movie selection was great and the wine was also surprisingly decent."
Cons: "The economy seats are extremely close together. I'm not a large person 5'6") but my knees were practically touching the seat in front of me. There seems to be an inch or 2 more of space on American carriers, which makes quite a difference on a trans-Atlantic flight."
Pros: "Flight was on time. This allowed us to make our connection."
Cons: "Tickets & bags checking clerk was rude; not very helpful."
Cons: "I am surprised and disappointed that British Airways charged money for refreshments between Bologna and Heathrow Airports."
Cons: "the only hard part was the boarding in London, very hard to hear the boarding directions. Kind of chaotic. BUT it all worked out"
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Pros: "polite, efficient"
Pros: "This was a great flight, seats were spacious and comfortable, food was hot and tasty. Entertainment also good - variety and quality."
Cons: "Not quite enough drinks given out for an 11 hour flight but otherwise great."
Cons: "I missed it because our flight was delayed out of JFK."
Pros: "The food was good."
Cons: "I was randomly picked and searched before boarding the plane because I wasn't a white person. The flight was shaky as hell too."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Cons: "no complementary drinks, coffee, snack, nothing? not very hospitable"
Pros: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"
Pros: "Not much."
Cons: "Crowded seating at back, shaky entertainment tablet, worst plane food (pasta) I have ever eaten."
Pros: "GREAT movie selection!"
Cons: "Didn't like sandwich for lunch, but the other meal was good."
Pros: "The services in general."
Cons: "Not of anything that I saw."
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "Thai airways much better"
Pros: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Cons: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Pros: "Nice crew"
Cons: "A few peoples televisions, including my own, just stopped working midway through the flight. The crew didn't offer us much to drink (like they didn't walk around offering water enough). Also paid extra for seating which we did not get the seats I paid for pretty sure."
Pros: "Honestly nothing"
Cons: "The whole flight was disastrous and we Are old gold card holders"
Pros: "Great Crew, smooth operation. Efficient service."
Pros: "Great movies, smooth flight, everyone was polite"
Pros: "Happy stewards"
Pros: "Pleasant and helpful crew;"
Pros: "nothing the plane got delayed four times with no warning and then got cancelled when we all got lined up at the gate for the plane (we stood in line for 15 MINUTES BEFORE ANYONE TOLD US SHIT)"
Cons: "I didn't like that the plane got cancelled after hours of sitting in the airport, I didn't like the lack of communication between British airways staff and (would be) passengers, I didn't like that it would've taken me literally three hours to speak to a representative, and I am going to get a refund. I ended up taking an 80 pound train to London that took two and a half hours, and I expect the airway to pay for that too. This was bullshit and I hate this shirt air line."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "Straight forward boarding pretty good food and the flight crew was very professional"
Cons: "Still very cramped seating."
Pros: "The flight was quick but comfortable. The breakfast of a croissant with ham was actually quite good. The crew was nice and attentive."
Cons: "No complaints."
Cons: "23 kilos for the large luggage is NOT enough for an international flight. When tickets cost SO much money you should be able to have a bit more weight!!"
Cons: "Need to reduce waiting hours at gate"
Pros: "Crew were friendly"
Cons: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Cons: "I pre booked and paid for an isle seat and was given a window seat. The plane was so hot and had no air-con, the people I were sat next to kept asking the girls to put it on but they didn’t"
Cons: "Delays and missed bus"
Cons: "The flight attendant was so mean"
Pros: "Flight on time."
Cons: "Better way of boarding as priority boarding still involved a long wait and it was far from clear which line to stand in."
Cons: "Parading people outside in the cold before they were even allowing people on the plane. Half the plane probably got a cold."
Cons: "Stayed at steansted for like 20 min"
Pros: "Prompt bag drop and boarding"
Cons: "Finding the car rental drop off point"
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pros: "Good friendly crews"
Cons: "Late departure 2 hours!"
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Pros: "Check-in / boarding etc was all fine."
Cons: "Some noisy passengers behind us who swore a lot and the cabin staff did nothing to quiten them down sadly. Not much legroom."
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Cons: "I was seated in 1A next to the window and main door and the one side of my body froze. My nose started to run. An hour before the end I got up and found another seat. But it was cold there too. Also hated the emails they sent me in advance which had me inputting all info before leaving - only to find that “free check-in is not allowed.” I will not fly with them again. It’s not worth the money saved."
Pros: "Ryanair is a budget airline, so the flights are cheap and the service is ok."
Cons: "Not enough room for carry on luggage!"
Pros: "Very quick flight"
Cons: "Slightly delayed"
Pros: "Boarded from gate beside the executive lounge."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Cons: "They could have had some kind of entertainment but the price was cheap."
Pros: "Good legroom"
Cons: "No pockets in seats Crew training appears inadequate"
Pros: "Flight attendant was gas. A polish buck with a Irish accent"
Cons: "The flight was delayed for 1 hour"
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Cons: "there is no line up or organization to people getting on and off, everyone rushes to be first."
Pros: "Simple budget flight. You get what you pay for."
Cons: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Cons: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Pros: "Flight was on time. It was a God-awful 6:30 am flight. But people at the check-in counter were very efficient and helpful. Flight crew were nice. They weren't grumpy or tired inspite of the early hour. It was a quick, uneventful flight. Smooth trip, nice landing. This was my first time on RyanAir. Overall, I was impressed. Considering the low cost, I'm definitely flying RyanAir again."
Cons: "Boarding process with its long line seemed demoralizing. Maybe you should take a tip from Disney World and switchback the lines. One line that stretches 40 meters is depressing. Maybe, board people by sections. This would help the long line. But the line did move amazingly quickly. A giant point in your favor. Seats: didn't recline - not comfortable. We didn't have meal service, so can't comment on that."
Cons: "Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense."
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Cons: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."
Pros: "Got there on time."
Cons: "Seats extremely uncomfortable. Did not recline. Tuff hard ride."
Cons: "Very small space..no basket on seat Staff asked customers for change to give the change that they owed to other customers Couldn't sit with my family due to odd number of seats together Needed entertainment for children"
Cons: "Delay to board was exhausting. No information or explanation why. Everybody was pushed outside with stewards pushing us out of airport building to the exterior where everybody had to stand for 45 min (including elder people and parents carrying babies)."
Pros: "For any of those who hadn't realized, ryanair has changed: gone are the annoying squeezing of one bag into another at the gate, gone are the battleaxes who used to humiliate you...now it is ine of the most pleasant services...love the fact that you can take an extra small bag on board, & the flight attendants seem to always be super nice now...& all that at prices which enable me to travel frequently. Well done ryanair!"
Cons: "nothing to write: why do i have to write 50 characters here that doesn't make sense kayak!"
Cons: "The check in was so bad. There were not much info on what to do. They want me to pay around 100 point to check me in to the fligth. When we landed the luggage when to a band that where not in the same building and they took around a half hour to help us out. We have to walk for like 10 minutes"
Cons: "Late no communication stuck in a queue at airport and no one said a word for over an hour! Will never use again"
Pros: "Charged me extra 50 eur 2for not printing the boarding pass"
Pros: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Cons: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Pros: "Great experience overall! Softest take off and landing Ever!"
Cons: "Awful experience. Could not print boarding passes online and tried to pull them up at the airport, but there was no internet connection. Staff was incredibly rude and tried to make us pay $50 to print on site. Finally downloaded the passes (which, by the way, we had to obtain at least 24 hrs in advance - an easy email to miss). "Priority boarding" (also paid extra for) was a joke. Everyone had to get on a bus to arrive at the plane, and no order was kept, so it was basically a free-for-all to board the plane (lots of flying elbows). As a result, the overhead space by our seats (second row) was filled and we had to put our bags much further back (again defeating the purpose of "priority boarding"). Upon arrival to our destination, there was zero indication that our checked bag would be at completely different terminal. It took going through lost and found and 2 information folks to find the correct baggage claim area (and another go through security). All in all, a terrible experience. Not worth the extra $$ we may have saved. AVOID!!!"
Pros: "Ryanair - the carrier for low class English people looking for a cheap holiday in the sun"
Cons: "Gosh, what a horrible airline. To avoid unless the price is dirt cheap."
Cons: "The announcements over the PA system are garbled. I challenge you to sit in the body of the Plane and compare the diction on the Security announcement to that of Pilots/Cabin Crew This is particularly relevant when the Pilot recommends passengers to keep their belts fastened during flights. Cabin Crew fail on repetitive announcements -such as food service. It is almost like a race to see can they beat a time set by a previous Crew member on the flight out!!"
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Airlines flying from Cork have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cork
Masks required on board, masks provided on flights from Cork
Social distancing seating
Middle seats unavailable to book on flights from Cork
Testing for antibodies, testing for symptoms for flights from Cork
Waiving of change fees. Search flexible flights from Cork