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Flight was on time and in fact arrived early. Seating was as comfortable as you can get in coach. Adequate leg room. Good entertainment system and offerings. Food was good. Flight staff was very good and accommodating.
Flight was on time and in fact arrived early. Seating was as comfortable as you can get in coach. Adequate leg room. Good entertainment system and offerings. Food was good. Flight staff was very good and accommodating.
This flight landed early, but deplaned late. We were stuck sitting and waiting for a gate for over an hour
The boarding announcement was hard to understand and I almost missed getting on board because of the garbled announcement.
Bad crew with full of attitude, bad plane. Pls get some new planes. No food, no drinks nothing
At this time they are the better choice, I appreciate their professionalism ✈️
Gate agent was a terrible person out to make people miserable
I recently had foot surgery and traveled my first time needing assistance. The flight attendants on this flight went above and beyond accommodating my partner and I. I had a panic attack from the medication I was on, and the flight attendants made me feel safe and comfortable when they saw me in distress. They relocated me to an area of the aircraft that made me feel more comfortable and we had our own row which helped reduce my anxiety tremendously.
The brakes on the A220 are sensitive and uncomfortably grabby
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No birding was given for next trip on same carrier, food was very moderate.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
A couple of minor delays in boarding but very professional and efficient staff.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Sky priority means you get to use the KLM business Lounge.
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight
Everything was nearly perfect, and TAP staff were especially helpful when we missed our connecting flights and had to get on the next flight to Rome. The only aspect that could have been better was boarding: it was somewhat disorganized, which created a bit of stress. But in the end, everyone got on the plane, so the less-then-perfect boarding process did not take away from the overall excellent experience.
We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.
I needed to add "Special Request" meal for myself and my trveling companion,and I ended up having to call their Customer Service. It took a while to get through but eventually I connected with a very proffessional and nice representative who took my request. In the middle of the conversation we were disconnected , as I was trying to all back, the TAP representative actually called me back and confirmed the special request for meals....he called me back from Portugal ! I was absolutely amazed,because that does not happen here in the USA. Perhaps some of the other airlines can learn from TAP's Customer Service. TAP's website at times can be difficult ,such as adding my TSA number. Ended up having it added at the TAP desk at the airport.
Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.
Great travel. Only issues were rude passengers, sorry to say.
Cobrar por escolher assento em voos longos é desumano e um tanto quanto covarde, pois já vamos passar horas sentados. O banheiro não tinha papel e estava bem sujo. O avião era um modelo novo emlderno. O entretenimento muito bom com filmes modernos e a refeição estava muito boa. Vôo atrasou demais.
We upgraded to economy plus for the extra room and the seats weren’t any different from others. There was no foot rest nor extra leg room. Total waste of money.
This was a full flight in an ancient plane. The seats were tight and uncomfortable.
Packing people into a bus like sardines and then making them wait for at least 10-15 minutes before driving them to a location a mile away is not the way a national airline should represent itself. And it seems like everyone chosen for additional screening was a woman. What is up with that?
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)
Suite door was jammed but seat itself was very comfortable.
The entertainment system in our row was not working. That makes for a VERY long flight!!
The flight was fine. Unfortunately, the seat entertainment (movie/TV/game options) was malfunctioning for some reason, so movies weren't an option on that flight. On the flight to my destination, it was working all right, but I never used it because I couldn't figure out how to make it work. It would be helpful to have better instructions for those of us who aren't too skilled at such things. Other than that, no problems. The crew were courteous, the food was decent, and they got us where we were going on time, or even a bit early. I would use them again.
It was nice and smooth from boarding to landing. Flight crew was wonderful and very professional.
Good flight. Was delayed, but that wasn’t a big deal. The crew were nice. Unfortunately the seats still recline, I had to ask the passenger in front of me to get her seat upright, as she made herself too comfortable and I was unable to move in my seat. EasyJet seats are fixed now to avoid such aggravation. About one third of the plane was empty, but when I checked in before departure, I was unable to change my seat without incurring expenses. That leaves a bitter taste in the mouth.
My suitcase did not arrive . I had to change my flight to the US . I was also without all of my stuff that I had to pay through my teeth for my suitcase . I am still miserable from all the stress BA had put me and my family and friends through
My flight to rochester got cancelled and they booked a hotel for me which isn’t good at all. And they said i will be a standby for next day flight so they still not sure which is horrible cause i have a lot of arrangements. I don’t think i will book with this airline again
Well, no matter how you cut it, being crammed into economy class seats with little room or freedom to move isn't going to be enjoyable. The airline did a great job getting me there, I have no complaints about the service, and the food was above average airline food.