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Pros: Delayed

Pros: Everyone was perfect...!!!

Cons: We need a real meal, we appreciate the snacks but real meal is necessary.

Pros: Plenty of room.

Cons: Heavier snacks.

Pros: Crew was awesome! Service was quick!

Cons: One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again..

Cons: Great flight. No issues.

Pros: Amazing crew

Cons: Seats were a little dirty especially for the COVID-19 going around.

Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.

Pros: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.

Cons: Same airline coming from one place have different methods it’s a bit confusing.

Cons: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Pros: comfortable seats, quick flight

Cons: in-seat entertainment and a full salami sandwich instead of half for snack

Pros: The crew was friendly and willing to serve.

Cons: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.

Cons: When its rain we shouldn’t walk to the air plain

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Cons: Time

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: The crew.

Cons: The time between flights.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Cons: 1 hour delay in departure from Lisbon

Pros: We were able to leave the country quickly.

Cons: It was freezing on the plane.

Pros: Crew members were very friendly.

Cons: It would help to train them on how pour wine without spilling.

Pros: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Cons: Making sure everything works properly

Pros: Crew, movies, comfort

Cons: N/A

Pros: They got us there on time and safe.

Cons: Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!

Cons: Top carrier

Pros: Plenty of room.

Cons: Heavier snacks.

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Cons: Internet speed is weak.

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Pros: The crew were friendly enough and willing to serve.

Cons: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Pros: The audacity of your gross negligence in a time of global pandemic.

Cons: Any semblance of social responsibility or ethical behavior.

Cons: It was good enough.

Cons: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: Crew is excellent, polite and personal!

Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Cons: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Pros: Glenlivet whisky for free

Pros: Crew was friendly and everything was perfectly on time!

Cons: It's KLM. What else do you need to know.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: The crew.

Cons: The time between flights.

Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Cons: Still don’t have my luggage yet

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Cons: Klm is the best, even on a 40min they served small breakfast.

Pros: Muslim food

Pros: Comfort

Cons: Wifi on klm

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Confort and kindness

Cons: It was too cold

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Cons: Time