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Pros: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.

Cons: The flight was delayed so we had to taxi over an hour on the runway at around 11pm. Would have been nice to have been served water or something while waiting

Pros: Crew was great, plane was nice

Cons: delayed again, almost missed connection

Pros: Crew was really wonderful

Cons: Seats were not comfortable and the food was terrible

Pros: The food was great and the other flight attendants were kind and understanding.

Cons: There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old.

Pros: The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful.

Pros: Crew was amazing

Cons: Entertainment and dinner food

Pros: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.

Cons: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !

Cons: Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout

Pros: My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then.

Pros: The crew was okay. The seat was good.

Cons: Better service but the flight was great.

Pros: Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do.

Cons: Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over.

Pros: Nope

Cons: The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough

Pros: Crew was fantastic

Cons: Boarding was delayed by 30 minutes. May have been beyond the crew control.

Pros: Crew was attentive, video selection was very good

Cons: Seat cushion was very hard for 7 hour fight. Bring a pillow!

Pros: Quick and easy.

Cons: Attitude of the flight attendant.

Cons: Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time.

Cons: TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before.

Cons: Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade.

Pros: The crew

Cons: Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost

Pros: Nothing

Cons: Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation.

Pros: The crew were very friendly and caring and really on top of things.

Cons: The food was pretty basic/bland. The exception was the pancakes, which were very tasty.

Pros: I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional.

Cons: My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible.

Cons: They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow.

Pros: The crew wonderful

Pros: yo tenia comida kosher y no me la dieron

Pros: Friendly and efficient crew. On time.

Cons: Boarding and in-flight food.

Pros: Yes

Cons: Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor.

Cons: There was a group of Swiss passengers very noisy and crew did not asked them to behave.

Pros: The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant

Cons: Flight was delayed which was out of their control

Cons: The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late

Pros: Crew was attentive, video selection was very good

Cons: Seat cushion was very hard for 7 hour fight. Bring a pillow!

Pros: Crew was amazing

Cons: Entertainment and dinner food

Pros: Crew was fantastic

Cons: Boarding was delayed by 30 minutes. May have been beyond the crew control.

Pros: Crew was excellent. Seats were uncomfortable

Pros: Standard good Lufthansa service

Cons: Munich airport is very difficult to reach. I avoid it whenever possible.

Cons: Perfect

Pros: Good timing, on time

Cons: RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm.

Pros: Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond.

Cons: Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week.

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight.

Cons: I was very happy with my flight experience with Swiss.

Pros: Crew was fantastic

Cons: Boarding was delayed by 30 minutes. May have been beyond the crew control.

Pros: Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines.

Cons: Free Wifi.

Cons: TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before.

Pros: On time flight, good service

Cons: Long wait for deposit luggage . Food could be much better.

Pros: Nothing.

Cons: We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead.

Pros: The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines.

Cons: The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline.

Cons: Perfect

Pros: Crew was thoughtful

Cons: Seats were uncomfortable and the food was not worth eating

Cons: Better organized boarding

Pros: The crew was okay. The seat was good.

Cons: Better service but the flight was great.

Cons: Only two options for dinner is very few options.

Pros: Quick and easy.

Cons: Attitude of the flight attendant.

Pros: Crew was amazing

Cons: Entertainment and dinner food

Pros: Crew was amazing. Good movie selection. Pretty comfortable.

Cons: Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup.

Pros: Very good customer service on flight. Love the way they treat their customers.

Cons: Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else.

Cons: We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund

Pros: Free wine!

Pros: Standard good Lufthansa service

Cons: Munich airport is very difficult to reach. I avoid it whenever possible.