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Overall, a good experience on this leg of the trip

The arrival was pretty bad. Long waits for the bus to deplaning the airplane.

Apart of Sky miles delta. And they go everywhere in Brazil

There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.

Poor, the airline was not able to help me move flights.

The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .

Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU

I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.

I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.

Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.

No difference between business class and normal same seat everything same, waste of money

There was no warning that they have added passport control after check in, the line was enormous and after 46 mins wait we missed our flight. Were forced to leave the airport and purchase new tickets at full price to board a later flight. TAP were unsympathetic and unhelpful.

On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…

Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated

We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.

An hour late. Plus literally everything was unavaiable for food and beverage service. Will never fly again. Ever.

The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.

Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.

Cobrar por escolher assento em voos longos é desumano e um tanto quanto covarde, pois já vamos passar horas sentados. O banheiro não tinha papel e estava bem sujo. O avião era um modelo novo emlderno. O entretenimento muito bom com filmes modernos e a refeição estava muito boa. Vôo atrasou demais.

Very happy with the airline. No issues or complaints! Will definitely use TAP Air Portugal again,