Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Friendly, helpful staff. Great customer service.
Cons: Nothing
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9.6
Pros: Quick to check in at front desk, friendly staff who did not try to sell me more offers.
Cons: Price? Staff and cleanliness was great.
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9.2
Pros: Nice car
Cons: It was all perfect
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10.0
Cons: Not a thing.
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10.0
Pros: Drop off and pickup was seamless. Very professional
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10.0
Pros: Nice car, fast pick up and checkout, no hassle for unnecessary extras
Cons: More info on toll options before picking up the transponder
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6.8
Pros: Pick up and drop is swift.
Cons: Price is 2 times more then advertise. During collection of car price shoot up to 500 USD instead of the booking price of 200 plus. Too much hidden cost.
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6.4
Cons: Despite having rented a small SUV that was supposed to have all-wheel drive, the agent said she didn't think it did and I'd have to upgrade to a larger class. The $100+ upcharge for a four-day rental felt like an intentional upsell rather than trying to help me get the car that I needed and had reserved in the first place. Then she said she was giving me a "special price," which just felt insulting since the $100+ increase made my rental 50%+ more than I had originally booked for. When I got to the lot, it seemed that the cars in the class I have originally rented did have all-wheel drive options, so I left just feeling like Alamo scammed me into paying more for my rental than I had intended. Needless to say, I drove off the lot with a bad feeling about Alamo and will go back to using National, which I've had great experience with.
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10.0
Pros: Ease of drop off.
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10.0
Quick rental
Pros: Buses between the terminal and car rental building come every couple of minutes. Processing at the desk was quick and the car was great.
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5.2
Cons: We had difficulty getting a bus to the rental center at Logan
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7.6
Car needs better prep
Pros: Courteous staff
Cons: Car had worrisome engine noise after startup; tires not properly inflated. Need more clerks at checkout line.
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10.0
Pros: Friendly, helpful staff. Great customer service.
Cons: Nothing
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9.6
Pros: Quick to check in at front desk, friendly staff who did not try to sell me more offers.
Cons: Price? Staff and cleanliness was great.
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9.2
Pros: Nice car
Cons: It was all perfect
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10.0
Cons: Not a thing.
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10.0
Pros: Drop off and pickup was seamless. Very professional
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10.0
Pros: Nice car, fast pick up and checkout, no hassle for unnecessary extras
Cons: More info on toll options before picking up the transponder
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10.0
Pros: Ease of drop off.
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10.0
Quick rental
Pros: Buses between the terminal and car rental building come every couple of minutes. Processing at the desk was quick and the car was great.
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6.8
Pros: Pick up and drop is swift.
Cons: Price is 2 times more then advertise. During collection of car price shoot up to 500 USD instead of the booking price of 200 plus. Too much hidden cost.
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7.6
Car needs better prep
Pros: Courteous staff
Cons: Car had worrisome engine noise after startup; tires not properly inflated. Need more clerks at checkout line.
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6.4
Cons: Despite having rented a small SUV that was supposed to have all-wheel drive, the agent said she didn't think it did and I'd have to upgrade to a larger class. The $100+ upcharge for a four-day rental felt like an intentional upsell rather than trying to help me get the car that I needed and had reserved in the first place. Then she said she was giving me a "special price," which just felt insulting since the $100+ increase made my rental 50%+ more than I had originally booked for. When I got to the lot, it seemed that the cars in the class I have originally rented did have all-wheel drive options, so I left just feeling like Alamo scammed me into paying more for my rental than I had intended. Needless to say, I drove off the lot with a bad feeling about Alamo and will go back to using National, which I've had great experience with.
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5.2
Cons: We had difficulty getting a bus to the rental center at Logan
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