Boston Car Hire

Cons: Avis has moved to a location other than that listed on the kayak receipt. It is now 183 Cambridge St

Cons: At the drop off, there was no parking space to leave the truck. I had to call the local police station to figure out what to do.

Cons: upon arriving at logan airport, where I believed I had reserved the car, the agent informed me that the reservation was for an off-site budget office. They could give me a car, but would charge me more than double. They suggested I take a cab to the off-site office, which I did ($45). Upon arriving at the off-site office, they informed me that I could not use my debit card to rent the vehicle, and I could only do that at the airport office. I found myself stranded in downtown Boston with my luggage and no way to rent a vehicle other than to spend another $45 to get back to the airport! All in all, rental + taxi + add-ons (toll transponder) was more than 3 times the quoted price.

Cons: The service at this location was horrible. Right from walking in it seemed like the representatives didn't care at all and to be honest I'm not gonna spend money at a place to be mistreated.

Cons: My receipt gave me the wrong pickup location in Boston. I walked 30 minutes to get to a location that had closed ages ago, and then had to walk an additional 20 minutes (in the opposite direction) to get to the actual pickup location. Then I waited 40 minutes for a car. Thanks.

Cons: the line to pick up a budget rental car was literally 3 hours long. people at the front had been WAITING THREE HOURS. i will never rent with Budget again.

Cons: We found out when we got to the airport that to pick up the car we had to go into downtown Boston to pick up the car--we were trying to get to a family reunion and could not do that. Fortunately a wonderful agent rebooked us for a car at the airport or we would have been in trouble. The car description should also say whether or not the pickup is at the airport. The car was fine.

Cons: When we arrived at the Boston airport, the lines at Budget were so long it took an hour to get through the line only to discover the vehicle I reserved was not at the airport location, but at another Budget location on the other side of Boston and that location was already closed for the day! So we had to cancel our arrival day plans and take a very expensive cab ride across town to our accommodations that night. The next morning I had to get to the Budget office across town only to find out that office had been permanently closed and had to run a mile and a half to another location. When I finally arrived, the vehicle we reserved was there, but it had a spare tire on it as one of the tires had been blown out, and th vehicle kept chiming that it needed an oil change. I will never rent from Kayak or Budget again.

Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait

Cons: Plugs for charging electronic devices stopped working,

Cons: I would have prefered a smaller vehicle. I chose the mini-van because the per-day cost was lower than the compact or mid-size vehicle.

Cons: No negatives or surprises which is always nice.

Cons: Flexibility to accomodate customer needs, we needed a van because of a death in the family. We got what we needed with at an affordable rate. Took just 10 minutes total.

Cons: The car wasn't clean, z pass didn't work properly. The biggest issue are the full insurance which makes the total price per day over $100.

Cons: Only had compact cars while other sizes were available for the wild card reservations.

Cons: Two major issues: 1) The rental agent tried to convince me at the counter at pickup that I should never use Kayak insurance - essentially trying to upsell me on Dollar's insurance 2) Twice I had to argue with them about fees. Both times they claimed that my rate had changed b/c I showed up either 10 mins too early or 10 mins too late (at pick up and drop off, respectively). Unfortunately, these changes would have resulted in an additional $600 in fees (on a $200 rental), which is clearly outrageous. Luckily I was able to work with them and they acted reasonably.

Cons: There was a long line to pick up. The person who helped us kept on trying to sell (or make us pay) for things we didn't need, like EZPass and other things and told us that if we returned the car early we'll get charged an early return fee, which was not true. Other than that nothing bad to say.

Cons: After choosing the car that I wished to drive, the Boston airport location failed to assign the correct car to my contract. In fact, they failed to assign any car at all !!! I was treated rudely when by the employees in the drop-off area when returning the car. They also did not give me a receipt when I requested one. Thus, I was forced to go to the Dollar office on the second floor to get a printed receipt.

Cons: we only had two people and I wanted a SUV that was small. I'm not sure if it was due to the delay in the flight but I got a much bigger SUV. I didn't like that I had to pre pay for an EZ pass for the whole week, I'm not sure if that amount was fair since my relatives pay $30/month.

Cons: Did not know how the toll thing went getting off of the airport so.... was kind of talked into getting the EZ pass thing. Since we headed to NH and did not go through any tunnels don't know if it was really necessary to pay the $59 rather than the less than $20 total for the tolls we saw along the way. Guess we need to be more educated consumers about such things when going to an unfamiliar area. Brought the car back on fumes so the gas buy was worth it to us. So it worked out to over $100/day with the add ons which seems a bit expensive to me for a Yaris.

Cons: N/a

Cons: Check in at the counter was a hassle. Tried to use debit card which was not accepted. Maybe it was mentioned in the fine print, I don't know, but I still don't understand why that's not an acceptable form of payment considering all the information they require of you. The agent did not outline other acceptable forms of payment until asked. Fortunately my wife had her credit card handy.

Cons: Very rude people. The location of the cars is in a parking structure that will take you anywhere from 5-15 mins to enter or leave. But this is not taken into consideration for the timing of the vehicle. So if you are 15 mins late (even though our actual rental started 30 mins late due to wait for car and the parking structure) which we were they will try to charge you for an extra day! And when you dispute it they get all high and mighty and rude. Not to mention we requested a toll tag while renting, which they never gave us. So we spent the entire trip trying to avoid toll booths because Alamo would have charged us for that otherwise (I called and checked).

Cons: I had to make sure that we can return the car with a similar level of fule..

Cons: they didn't have a car for us so we had to spend $60 to take a bus to where we were going and spend the next day finding a rental at another rental center. never using Kayak again

Cons: Thought it was at Boston airport but took taxi to downtown location so it worked out ok.

Cons: Neither location had any airport transportation, we delt with it.

Cons: Associate MADE me purchase EZ pass. I told her it was unnecessary for my trip planned but she said I had no choice, after all was said and done... I didn't need it.

Cons: I had to pick up the car in a different locale than it was reserved bc they had no cars. Costed me over an hr additional time. Also, car could have been cleaner, but no big deal.

Cons: They moved location into a Sheraton hotel. Had to ask businesses in area where they had moved. No signage. At drop off there was no one working the desk. Just a sign saying they'd be back in 30 m and to complete a form and drop off with hotel valet. We never could find the "form".

Cons: there was cigarette smoke in the interior

Cons: Didn't get a jeep - "oh there will be a huge wait" guy at the counter says at 9:15pm. Instead he gives me a choice of 4 full size sedans. Fine. Then, I return the car - early (7am instead of 2pm), with a full tank of gas. I get home and they've charged me an additional 28.75 over what KAYAK charged me already for the full rental. wtf?

Cons: The pick up took way too long and a bit disorganized.

Cons: The process was a little confusing.

Cons: The people behind the counter did not smile once - any off them. They seemed tired. I picked up the car around 8 in the morning. I was not happy with the car, but was told, that she got the car she was given by a mansger, it could not change. My son could not look out the window of the. Not a good thing for a roadtrip!

Cons: Car broke down at first stop and had to be towed. New car was a mini that was not cleaned or ready for use. Only available car at new location. Poor customer service.

Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.

Cons: I didn't know to go to the dollar booth afterhours.

Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.

Cons: car was not cleaned ....head rests not installed,garbage under seats,diaper in console.

Cons: - Car was very dirty when I picked it up, including the inside of the windows (smudged) - Car was VERY LOUD on the highway (anything above 40 mph) and the rear cabin shook. Seemed as though there was a rear tire misalignment. I felt unsafe driving the car on the highway. - Customer service was useless. I called the first day I had the car to see if I could exchange it for a different one at another Thrifty location (I was traveling alot). Lady could not help me find another Thrify location or guarantee that I would get another car. - I will never rent from Thrifty again.

Cons: I got an estimation of $408 and ended up with $790. I purchased an additional $165 insurance but I was not aware that I had to buy additional LIS for $200. There was an additional $120 for easy pass charge (which is mandotory in Boston)

Cons: Nothing

Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.

Cons: There was nothing to dislike.

Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.

Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.

Cons: Check in and out was too long

Cons: The dropoff at Logan had only one person working - and he was at the front desk. It took me over 35 minutes after unloading my car to just confirm dropoff.

Cons: My car was not cleaned out - still had trash from last renter.

Cons: Terrible desk service. No one to check the car back in. Had to wait in the line for people who were starting their rentals. Even if Payless is 50% cheaper......I will never rent from them again.

Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.

Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.

Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.

Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.

Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine

Cons: N/a

Cons: For pick up, short of staff. For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up. never have such a bad experience when drop off. bad customer service

Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.

Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.

Cons: One of the staff had a attitude, she was a unprofessional. Poor customer service. Dirty car seats

Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.

Cons: Dirty 1/8 of a tank short of gas

Cons: Pickup process was a bit slow.

Cons: The car wasn't cleared of trash from the previous driver. Then I returned the car, but no one checked it in until hours later and they charged me for an extra day, so now I have to waste my time disputing this charge.

Cons: When I picked up the car, the person helping me was pretty incompetent. I had a pre-made reservation and it took 30 minutes for him to rent me the car. The "mileage in" in the receipt they emailed me was wrong (different from the "mileage in" on the paper receipt given to me when I rented the car). So it says I drove 600 miles more than I actually did. Probably not a huge deal since they don't charge for mileage.

Cons: I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!! Very unhappy.

Cons: Our flight was delayed. Unlike the other rental car companies, E-Z was closed when we arrived. We we're able to get a car from Hertz at a substantially higher cost.

Cons: Pickup was bad. Reaaaally long wait at the desk at Logan airport . I had trouble finding EZ in the garage.

Cons: Double my price per day for extra days, no one didn't tell me about that

Cons: The EZ desk is very hard to find at Logan - no signage. It is actually called Advantage. After I was there, the informed me that if I didn't have proof of insurance, I wouldn't have been able to take the car. There should have been notice about this. The add-ons were ridiculous - $28/day for an EZ pass? The wait at the desk was crazy.

Cons: Car was a bit dirty (side-view mirrors) which made it hard to see.

Cons: An independent GPS system was not available at pickup time.

Cons: Return to terminal (public transportation) was unfriendly and not helpful at all. No Avis shuttle.

Cons: Long wait in boston at the check inn

Cons: I honesty would not rent from any of the majors unless I had no other choice.

Cons: Screwed up my return charge.

Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...

Cons: windshield washer fluid was empty.

Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.

Cons: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.

Cons: The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.

Cons: Pricing was so high!!!!

Cons: The price of $145 a day for an economy car was ridiculous; holiday weekend.

Cons: Drop odd a bit confusing

Cons: Car pick up was sluggish but overall I was happy

Cons: Left iPad in glove compartment. When I returned to the car rental area the iPad hadn't been handed in to the manager or lost property after the car was cleaned which was disappointing. I couldn't check car myself as it had been rented out even though I had returned within 3 hours of having left the car back