Wrong charges

Pros: Nothing!

Cons: The charges I reserved for was $240 instead at drop off at $2,040.

Do not book cars through kayak

Cons: I had an absolutely terrible experience booking a car through kayak. the reservation system defaulted to a noon pick up and a noon drop off when I specifically put in the times that I needed the car and I didn’t realize it until a week before my trip, so I ended up paying $90 more for an additional four hours one day and an additional three hours another day,The car rental company they assigned me could not make any amendments to the reservation and the kayak booking company (car rentals . Com) could not make any amendments to the reservation, and then the toll situation was not accurately explained to me and I ended up having to pay $10 for a one dollar toll because I had to activate the ez toll electronic system for one day of use for a $1 toll on a toll road that I could not avoid, and then every time I called advantage I would have to call an 800 number and could not ever reach an actual local advantage car rental company at the airport and every person I spoke to did not speak clear English. Additionally the representative at the desk at the Boston airport gave me mis information about the cost of gas in the area and convinced me to pre purchase an entire tank of gas that I ended up not using because the car only used half the tank of gas and I could have saved myself money by filling up locally before drop off.

Many hidden fees

Cons: Rental was supposed to be at 171$, ended at 267 for services which are usually included or cheaper

Didn't have a car available

Pros: Lower price

Cons: We got to the airport at 1030 at night with a rental reservation. We walk up to the counter and was told they dont have any cars available. Asked for further details and was provided none. Had to wait 3 hours before they called our name in the lobby saying they found one. They tried selling us an EZpass for $10 a day. I told then we dont need it and the worker tried arguing with me. When we finally got to the car, an employee had left the box of keys for all the cars in our back seat. Talk about lack of security. Wont be renting with them again. Go to a well established place that will actually have a car for you and friendly workers.

Fuel tank was almost empty but they had marked as F in sign-off slip

Pros: Customer service rep Jasmine was nice but did not add a note to my account saying that the fuel tank was not full at pickup. Even after she specifically told me she would

Cons: Disappointed with experience