Traveller reviews
Overall rating
7.1
Good
Based on 3,228 reviews
Boarding
7.5
Comfort
7.1
Crew
8.1
Entertainment
6.2
Food
6.4
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WestJet information
| IATA code | WS |
|---|---|
| Routes | 420 |
| Top route | Calgary to Vancouver Intl |
| Airports served | 93 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveller rating
1496
766
472
370
10
Find reviews that mention:
flight was on time
flight was delayed
flight attendants
great flight
flight from toronto
crew was great
entertainment system
good service
leg room
plus seat
hour delay
arrived early
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6.0
Cons: Waited in the main terminal almost two hours before the check in desks were open.
review from
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2.0
Pros: They cancelled the flight
Cons: How about a refund?review from
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2.0
Pros: Cabin crew was okay
Cons: I would’ve appreciated if the crew did not blame a very evident turn-around delay on weather. The TAF and METAR in Halifax do not support that. It looks more like the crew was trying to hide their incompetence. This delay prevented me from catching my connection in Calgary. Needless to say, Westjet refused to take their responsibilities.review from
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8.0
Pros: The seat was the most uncomfortable seat I have ever sat in, almost unbearable.
Cons: No food option on a over 5 hour flight was no good.review from
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2.0
Pros: Declined me to board my flight
Cons: Patience when you are travelling with a childreview from
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10.0
Pros: Westjet crew are always amazing
Cons: Nothing.review from
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9.6
Pros: All excellent
Cons: Snacks without caffeinereview from
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2.0
Pros: Nothing
Cons: Less mask nazis. Not flying againreview from
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8.0
Pros: Short and sweet.
Cons: We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection.review from
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8.0
Pros: Professional, but friendly crew.
review from
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10.0
Pros: Travelers well spaced out
Cons: Nothing given the current circumstances.review from
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2.0
Cons: They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight.
review from
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9.0
Pros: Brian at the desk in ft Lauderdale was fabulous great personality pleasant smile just delightful
review from
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0.0
Pros: no
Cons: I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair.review from
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5.3
Cons: Some sort of entertainment. More comfortable seats.
review from
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6.8
Pros: It was on time and not overbooked
Cons: Nothing it was economyreview from
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6.0
Pros: seat was the worse, but ok overall
review from
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6.0
Pros: was just ok, nothing spectacular
Cons: west jet customer service reps in mobay are no good. they need customer service trainingreview from
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10.0
Pros: the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19
Cons: Boarding process could be a little smoother and less franticreview from
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9.2
Pros: Cleanliness of the plane Great crew
Cons: More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled.review from
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10.0
Cons: It was a little hot in there
review from
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5.6
Pros: It is a no frills airline. Cabin crew were friendly.
Cons: No entertainment, no foodreview from
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9.0
Pros: Good crew.
Cons: Food.review from
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5.3
Pros: Very little
Cons: Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask.review from
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7.0
Pros: The crew members were professional.
Cons: The seats could be betterreview from
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3.3
Cons: The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’
review from
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7.3
Pros: Crew was great.
Cons: Boarding process was a bit chaoticreview from
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5.6
Cons: Be on time!
review from
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10.0
Pros: Everything was great
Cons: Nothingreview from
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7.6
Pros: Great crew.
Cons: Not great in flight entertainment.review from
Flight status
WestJet route map
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Halifax Intl Airport (YHZ)
- Las Vegas McCarran Airport (LAS)
- Los Angeles Airport (LAX)
- Victoria Intl Airport (YYJ)
- Ottawa Airport (YOW)
- New York LaGuardia Airport (LGA)
- Kelowna Airport (YLW)
- Saskatoon Airport (YXE)
- Phoenix Sky Harbor Intl Airport (PHX)
- Cancún Airport (CUN)
WestJet contact information
- WS IATA code
- 800 5381 5696 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
WestJet Cancellation Policy
As the situation changes with coronavirus (COVID-19), WestJet will continually update its policies accordingly. Please contact WestJet directly for the latest information about cancellation fees. You can find the most up-to-date information on WestJet policies here: WestJet Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.