Book Routes Car & Truck Rentals car hire

8 Jul — 15 Jul
Same drop-off
Enter an airport or city
Fri 8/7
Noon
Fri 15/7
Noon
Driver's age:

Routes Car & Truck Rentals customer reviews

4.8
MediocreBased on 761 verified guest reviews
4.7Pick-up/Drop-off
4.8Overall
4.9Value for money
5.4Cleanliness
5.5Comfort
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D
2.0 Bad
Pros:.
Cons:.
A
2.8 Bad
Pros:Easy airport suttle
Cons:I had charge $100 for putting a black ice Accent in the car The car smelled bad when I left the promisses. They said need to clean the car when rolling down the windows will fix the problem. If you have a car that smell bad dont rent it to people and then take their money to clean it, First of all I DONT SMOKE I was advised to not smoke inside but The front desk Lady who did my paper work brough the car to me from the lot, so she knew how smell inside. Thats why I suppose it was ok and made the mistake not coming back to report it right away Nobody asked me if I need airport shuttle. I had to come back and ask for it.
A
4.0 Mediocre
Pros:Pickup at ORD actually went smoothly.
Cons:Everything else after pickup went poorly. I watched all the people in front of me in line have fee after fee piled on to their rental agreements. Thankfully, I carry my insurance card with me and avoided needing to pay for their expensive coverage. I have never needed to provide this to any of the premium national chains like Hertz and Enterprise. These guys want physical proof- having your info is not enough, apparently. To me, they don’t appear to have a strong grasp on the concept of customer service. I would skip these jokers if you have any other options.
A
9.2 Excellent
Pros:Yes
Cons:N/A
A
4.0 Mediocre
Pros:There was no one there to pick us up at the airport, even though we made our reservations 5 months ago, with the pick up time clearly printed on the reservation sheet. I called several times and no customer services, just recordings stating they were open 6 am till midnight but the next day they said they were only open till 8pm, could have notified us and the other 3 families left stranded at the airport searching for other options to our locations and back to the rental center. Not a whole lot of apologies.
Cons:If people have a reservation you need to follow through on your end to accommodate the scheduled pick up times and shuttle service!!!! That's why they call it a reservation!!
A
2.0 Bad
Pros:Nothing. This is a shoddy, poorly run operation.
Cons:The facilities are a tiny trailer, the lines are long with over an hour wait, the company is understaffed, the experience is stressful, and I am concerned that even though I opted to rent elsewhere I will still be charged. Customers all around were calling taxis to rent elsewhere. I am apalled that kayak promotes this company. I will certainly question any travel recommendations from kayak. You are dramatically damaging your credibility by including this company in your portfolio. You should cease your business relationship with them immediately. I believed that because Routes was listed on kayak that they met a baseline of functionality and service. Instead my time was wasted.
C
2.8 Bad
Cons:I landed in Atlanta at 11pm to find out this is an off site location with a shuttle that didnt run unless you called them. I then arrived to this trailer that is an office and was told that I would need to pay a 200$ deposit and my online confirmation where they took my grandmothers card wouldnt work because the card wasnt charged. So they would need to swipe my card right then and there. which wouldnt have been a problem except I had lost my credit card before this trip and only had my debit on me. They wouldnt take a card over the phone, and the rep said "have someone venmo or cash app you".Then they showed me the final bill and the online confirmation for 80$ was 146$ after fees with a 200$ deposit! At this point it is 1AM i have had to call and wake up my 77 year old grandmother to have her "venmo me" just so i could get the car and drive 2.5 hours north to her house. All of this could have been avoided if they stated a $200 deposit will be on top of the order and they actually kept the cards entered online on file for use at pickup. Alot of people have others book their car rentals for them such as parents, or companies for business with this system people can just be left in the middle of nowhere. Do yourself a favor and spend the extra 20-30$ to rent from a namebrand rental company!
S
2.0 Bad
Pros:Shuttle driver was pleasant during the drive.
Cons:Landed at YVR after an international flight, took the shuttle and waited in a very slow-moving line. Finally spoke to someone about our reservation and we were told that my Visa debit card (used to make the reservation) would not be valid for payment - only Visa credit cards were accepted. They also would not accept my Discover card, and since my girlfriend didn't qualify as the primary driver they wouldn't take her Visa credit card either. We didn't understand why they wouldn't accept her card even if she wasn't driving, but were told "it's company policy." We explained that we had just flown in from the US and would be stranded without a car if they didn't honor our reservation, and were asked if we wanted a ride back to the airport. No suggestions, no offer to call anyone to see what could be done, just basically told us to leave. I tried to go back inside to ask more questions but was completely ignored. Since it was a busy holiday weekend, ended up having to pay almost double elsewhere for a last minute reservation. Nice company policy, you just told a $400 reservation to walk out the door. Hope that works out for you.
R
2.0 Bad
Pros:staff let you read the fine print.
Cons:AVOID this rental car. have all sorts of hidden fees . while booking, it was 'unlimited mileage'. then because i am an Albertan renting in Calgary, it is 200kms per day and have to pay for extra mileage. RIPPED OFF , Used another rental agency last week to go to Victoria BC with real 'unlimited mileage"- well now i know how ROUTES works, i will never ever rent a car there. i actually declined and cancelled the car rental on that day, i went to another agency and get another car for unlimited mileage almost the same price. AVOID this agency !
A
2.0 Bad
Cons:I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.

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Where can I find Routes Car & Truck Rentals car hire?

Address

Orlando Airport

Hours

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Good to know

Most popular city

Vancouver

Most popular car type

Standard

Average price

€34/day

Good deal

€25/day

Top tips for hiring a car from Routes Car & Truck Rentals

  • 25% of our users found car hire from Routes Car & Truck Rentals for €28 or less
  • Mini car hire from Routes Car & Truck Rentals is around 4% cheaper than other car types, on average.

FAQs about hiring a car from Routes Car & Truck Rentals