2.0 Mediocre19 Jan 2022
The check-in and customer service was so awful. The location is scary and off the very beaten path. You have to take two shuttles to get there and the shuttle at the airport is hard to find. The convertible was a very old model. I should have paid the extra 30 bucks for the main stream rental. It won't happen again.
4.0 Okay19 Jan 2022
If you're local they're going to ask you for PROOF of residency and your license isn't good enough. Also proof of rental car coverage on your insurance. The actual documentation that states what your rental car coverage is or they will charge you $30/day for their insurance. Oh and they won't let you know ahead of time that you need to bring any of this. Good luck!
2.0 Mediocre18 Jan 2022
The facility was closed when we got there. We never got our car.
6.0 Good17 Jan 2022
The price was low compared to other car rental companies in the area. The car itself was very slow and kind of broken though. Make sure to inspect the car thoroughly with pictures/video and know exactly where you’re going with the rental car for toll purpose. Customer service wasn’t the best and the lobby was crowned, but the technician was nice enough. If you just need the bare minimum to get from point A to point B without going to toll road, the price is great. The pick up/drop off location is far and off compared to other companies, but they offer after hour drop-off.
4.0 Okay16 Jan 2022
It took way too long to pick the vehicle once the shuttle finally got us to the office. Not only wait in the office 40 minutes with only 3 people ahead of me, but once I was helped, it took 25 minutes to have the car brought to me for pickup. The car itself was filthy on the inside. My daughters and I had to clean it before we felt comfortable riding in it.
6.0 Good15 Jan 2022
They start trying to pressure into buying their insurance and other add-ons, but if you are calm and confident they will eventually relax. They did a good job marking the existing damages on the paper when I was picking up my car, but they refused to walk over my car with me there when I dropped it off. Not only that, the people I spoke to (nicely) about it were rude and offended that I would even ask. That to me screamed of scam, but thankfully I took plenty of pictures of the car when I got it and when I dropped it off in case I needed to dispute with time-stamped evidence. Thankfully I got my full deposit back with no bogus add-ons, but their demeaner at drop-off made me worried. They are definitely nicer when they are trying to sell you the car rental, then they are after they have your money and you have questions. And yes, the same employees.
2.0 Mediocre15 Jan 2022
Scam....not price or car selection as advertised. Wouldn't take my AmEx Goldcard insurance, had to buy their add-on insurance. Ended up costing 3X promoted price, and if you cancelled the rental, there was no refund! Never again!!
2.0 Mediocre11 Jan 2022
I purchased insurance online when I booked the car rental and was told that it wasn't going to be recogniized. We waited for the shuttle and then when we got to the office, they only had one representative and the group in front of us had issues with their rental, I thought ours would be much smoother, but we had similar issues with the insurance, I have never been told that we need to present the declaration page of our auto insurance when I have rented from other carriers. I am really disappointed in the overall service and the checkout made us late to our appointment. The overall experience was very poor, never again.
6.0 Good5 Jan 2022
Pickup service was very slow. Requirements of having specific insurance documentation was not clear upon booking. They do not accept credit card insurance and force you to send them the ENTIRE insurance policy you have or they will force you into their insurance.
2.0 Mediocre24 Dec 2021
No shuttle service from the airport. They would not honor my insurance with American Family and they misrepresented the car I reserved. I reserved an Infinity q30 and I got an older dodge minivan that smelled heavily of smoke and had 30k miles. The extra fees charged made the cost of the rental approximately 50% higher than the rate I was quoted by Priceline. I will never use this company nor Allied Rental Car again in my lifetime.