2.0 Mediocre30 Nov 2021
We were quoted a price, we triple checked that this was the pre-paid final price. We turned in the car a day early and were charged DOUBLE the quoted price - over 400 Euros more!
10.0 Excellent11 Sep 2021
Price is very very high with insurance, almost 90€ a day. That is a rip off I would say. I agreed to that as my time is valued more but id zi as more time I would pick up car from airport for half that price
2.0 Mediocre4 Sep 2019
There was a 2+ hour line to pick-up my pre-booked car. Unacceptable. I ended up going to Hertz.
2.8 Mediocre27 Aug 2019
I waited 2 hours at the counter waiting for my turn to process my previously made reservation and pick up my car until I finally could not wait any longer (hungry, thirsty, and tired after a long flight) and had to call a relative to pick me up at the airport.More staff, better customer service, at least a waiting lounge with snacks and water. Or get out of the business and do something else.
7.2 Good4 Jun 2019
Staff was great. Difficult to find drop off, as the GPS sent me to a different place. After going around in a circle twice, finally just drove to the terminal and looked for a "rental car" sign. Suggest that all rented GPS have the proper drop off point in the future.The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.
10.0 Excellent15 Nov 2018
Last minute, booked 1 hour before collecting. Great value for the model/size.Felt a little pressured in buying the waiver. rental went from €26 to €67 in the end
5.6 Okay9 Sep 2018
Long waiting line to pick up Hidden charges 3€ per day for automatic toll? Just give a heads up when booking! Long waiting at handing in the car More scratches on the car than was Notes by Avis
2.8 Mediocre1 May 2018
Worst car rental experience everNothingIndividual who processed my car return was curt and rude. No one was around when we arrived so I chose a lane for the car and parked. As we were about to unload an attendant ran up and said we had to move over. The area was incredibly cramped and small as is, and I had barely enough clearance to move the car into the lane he wanted me to be in. So I started moving the car carefully, and even though I had enough clearance on either side, he started yelling at me about how to move the car and seemed frustrated that I wasn’t moving more quickly. Since he clearly had strong opinions on my driving skills, I asked if he could move the car instead. He said "No" at first and continued yelling at me for how to maneuver the car. He only obliged after I stopped moving the car, and even so, he continued barking orders at me like unlocking the car more quickly and even criticized HOW I unlocked the car (I used the door handle and he scoffed saying I should push the "unlock" button instead) Mind you there wasn't a mad rush or anything...no one else was there...things weren't crazy and he was just overwhelmed with work. Absolutely NO excuse for his behavior
3.6 Mediocre1 May 2018
Staff were courteous and efficientThe facilities (underground) were dark and cramped, did not rise to the level of the staff
10.0 Excellent15 Jan 2018
Awesome quality for the price paidWe booked in the last minute and the cost turned out to be lower than taking a cab to and from the airport and all thw public transport for the day. Definitely worth it for Lisbon.