Galway Car Hire

Confused about where to drop

Pros: The drop center was in a 24 hour parking garage.

Cons: After parking the car in the garage and dropping the key in the office, we were asked if we left it on the 4th floor - there were no directions stating to do this. They were okay when we stated we didn't know that, but it would have been nice to have better directions.

Pros: Fuel efficient car

Cons: Customer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.

Cons: Picked Budget because drop off I picked said it was in Eyre Square It wasn't It was in a public car park in a congested area Drop off took over an hour

terrible car and service for car that was sub-par

Pros: good price

Cons: The rental agency told me the car was new and had no scratches. It was new--it had 79,000 miles and scratches all over it. I had to walk quite a way to pick it up and had to stop again at the agency to show them all the scratches. The car screeched and had no power in first gear. It stopped working and we were stuck for almost 5 hours as a result. The agency insists on having someone come out to say it is not working (when it is clear it is not because the clutch stopped). That took 3 hours. It is only after that time that they then called a tow truck to come. The tow truck driver lost his glasses and we helped him search for it. We initially were stuck at 7 pm and didn't arrive back to our B and B until close to midnight as a result of all this. Budget initially told me I had to pay for the car that broke down and the tow because I did not have insurance. They need to find service people around the country so one does not have to wait for 3 hours to have someone certify that your car doesn't work when it is obvious that it does not. The problem is that people say "I just got this call" and "I tried to call you but couldn't reach you" when this is incorrect and you end up waiting for hours. It took several calls the next day as well to get a new car towed to our B and B because Budget never answered their phone or my voicemail calls to them. I spent a lot of money calling people as a result of this problem. Totally awful service when something goes wrong and they give you cars that don't work and need mechanical fixing. They need to look over cars to make sure they work before sending them out. Don't use them.

Pros: The location in Galway City was very convenient.

Cons: The service was poor. We were told we had to pay a drop off fee of 100.00 Euros even though if you rent in Cork or Shannon this is not the case. We had a letter from our bank allowing us to refuse insurance and it was not accepted because Ireland was not specifically mentioned even though Enterprise, Avis have accepted it in Ireland in the last 6 months. The young man working in the office did his best but the over all policy and procedures of Budget are not conducive to an easy rental. Will not be using Budget again.