Pros:They really have people's skills. They really make you feel welcome
Cons:I did not dislike anything
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10.0 Wonderful
Anonymous, Aug 2016
Pros:excellent personnel!
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8.0 Very Good
Anonymous, Aug 2016
Pros:Staffs are great.
Cons:Wish they have a ford explorer.
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10.0 Wonderful
Anonymous, Aug 2016
Pros:The rate was very convenent
Cons:Nothing
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8.8 Very Good
Linc, May 2016
Cons:The primary reason I use the Emerald Aisle is to provide quick access and choice among a selection of quality mid-size cars. With two Emerald Aisle rentals in a short period of time (Ontario, CA and Seattle, WA), I experienced a very limited choice of vehicles. Instead of mid-size cars, the Emerald Aisle only contained a choice of compact SUVs. At Seattle, this was almost all Jeeps. Not much choice, and certainly not mid-size cars. On the positive side, National's attendant offered to have a sedan brought up from somewhere else. On the negative side, this would have taken extra time and would still have not provided me with a choice of vehicles.
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10.0 Wonderful
Anonymous, Jun 2016
Pros:Great customer service. The car was good and clean. No surprise fees at the counter (it happened to me with other companies )
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7.6 Good
Anonymous, Feb 2017
Pros:The service was great, staff was helpful and prompt.
Cons:It would have been nice to know the full price I'd be paying for a rental car before landing in this foreign country fully dependent on getting it. I felt very mislead by the pricing I was given in the reservation. In Costa Rica, insurance is required and this was never mentioned in the booking process. Therefore I ended up having to pay over $400 (with an extra $800 held) for the car I expected to rent for $83. I just thought that was very dishonest by the rental car company and the booking company.
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10.0 Wonderful
Scott, Nov 2017
Pros:Separate hotel shuttle. We were on shuttle less than 2 minutes after dropping off vehicle.