New York Car Hire

Cons: Everything

Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me. 2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words. The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card. However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision. This is the story and I hope you will do something. Kind regards, Osama 609-233-1274

Cons: The car was filthy and not as if it was not cleaned from the previous person but as if it has not been cleaned well in a while. The car was also missing a hub cap from the beginning.

Cons: Faster pick-up

Cons: Waiting time to pick up was too long

Cons: Car needed a tune up

Cons: nothing, very easy to return car to this location

Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.

Cons: The facility is under construction and there are NO signs at all. We had to ask the parking garage attendants.

Cons: No window washer fluid, and car had 1/8 tank of fuel.

Cons: nothing.

Cons: Confusing place for drop off, no signs outside to know it was Alamo location

Cons: The car was VERY dirty

Cons: Kayak cheats the customer by offering an insurance at the time of booking the reservation. Please note that this is not from the car rental provider. In the same price, one can get coverage up to 1 million USD (against Kayak offering only 40,000). Also, there is no provision for third party liability insurance. And the worst part is you are not aware about any of these till the time you pick up your car. And hertz won't change or add the insurance once you pick up the car. I had booked a Toyata Corolla and got a shitty KiA Rio which made lot of sound, no provision for change of car and no help. Hertz 1/5 Rating Kayak 0/5 Rating Go for other website like arguscarhire.com cheaper and transparent and book Alamo, Thrifty and Dollar. These may be smaller companies then Avis, Hertz but are much better at service and transparency.

Cons: Kayak sent me to car rental.com. I made a mistake and 1st called Hertz but she was too busy. Then car rental. Com and was told it would be $700 for one day. I will NEVER use this site again. Horrible pricing and customer service. I went directly to Avis website and rented a car for the next day for $54 Avis now has my business!

Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.

Cons: Price of gas if returned less than full.

Cons: When I had to make changes to my reservation, they up-charged me and I could do nothing about it. What started at $330 for one week turned into $1300 for 12 days!

Cons: Something was wrong with the Easy Pass that we got - it kept sliding out of the windshield box so we had to hold it up when going through tolls, but wasn't really a big deal.

Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.

Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.

Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.

Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.

Cons: Waited in line for over 60mins to get the car. Tank was only 1/4 full despite being told it would be full Car had been very cursorily washed and windows were wet but dirty

Cons: The Avis location ran out of cars for over 4 of us who had confirmed reservations. After they ran out of cars they refused to give us an ETA on when cars would be arriving from another location. The workers were then extremely rude while we tried to get clarity on the situation and then locked themselves in the employee lounge and hid from us for the 45 minutes it took to get the new cars delivered. Some people just left for a nearby hertz.

Cons: Rental location is poorly run. Check-in and check-out was slow and employees were complaining about leaving.

Cons: Price seemed extremely high for the type of car and number of days I had it. I would probably be more likely to seek out a cheaper option next time.

Cons: Renting a car in Manhattan is still too expensive

Cons: Staff very rude and uncooperative. Specially mrs Tiffany.

Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min. Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.

Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at gfriedman@aish.com. The chances are that you won't, because nobody really reads this anyway:)

Cons: Not being able to use the ez pass as you go. There's no way we would have needed $20 per day of tolls. Maybe a single flat fee and then pay the ez pass tolls you accrue would make more sense.

Cons: paid for a specialty car, got a compact car.

Cons: Just need to remember that with taxes + fees, the rental always ends up being at least $100 more than what Kayak estimates (I forgot about that one). So estimated was $230, ended up being a little under $350.

Cons: had a rude manger. They gave me a compact car when the website sites said it would be big enough for two suitcases. They also demanded that I bring a recipe proving that I filled the gas at a nearby location something unheard of .and worst of all the worker was rude bossy an unhelpful

Cons: Being robbed by Thrifty. Being overcharged for a refueling fee I was not told about. Being hit with additional charges not on my original rental receipt. I will NEVER rent with Thrifty again.

Cons: didn't use a rental in Queens

Cons: Took a little while for the receipt to print, but not a big deal. Rhe attendant was more concerned than me because he had other customers waiting.

Cons: Only one person at the counter. It took a long time to get the procedure done. Could not get insurance done through internet. The rate was very high at the counter.

Cons: Difference in actual cost vs prices mentioned on the website

Cons: Refused to honor the reservation. Went with a different vendor.

Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne

Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.

Cons: people at the desk were rude af

Cons: the Aux and USB dock were not working.

Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.

Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions. It took forever to pick up the car, they have only one person working at a time to help people. I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.

Cons: Longuish wait to get the car. Have to go back to office to return car.

Cons: The office was closed when we went to pick up the car and we had to get another car from Budget instead.

Cons: We had to switch through 3 cars to finally get a car that was reliable. The first car we were given had low tire pressure and none of the air pumps at the Payless location were working at the La Guardia airport. We ended up spending 2 hours at the location to switch to a second car. The next day we had a flat tire on that rental. We ended up using a family car to get around for the next 2 days because Payless was not responding to any of our phone calls. Finally, we got in touch with Payless' roadside assistance to get the car towed and our car switched to another downgraded vehicle. The tow truck driver consumed 2 hours of our time as he did not know how to unload the vehicle off the truck. After our trip we ended up getting a bill for all of the tolls accrued on every vehicle. Not only was the customer service poor, there was nothing done to compensate for the troubles that we had to go through to get through our trip. Payless is unreliable, unresponsive and not work the time or money.

Cons: They closed the office by 9 PM (supposed to be open till 11 PM). I had to go to Budget and spend more money to get a smaller car. It was horrible experience. Payless call center had no clue why they closed. They couldn't help in any way. Budget refused to honor the reservation with Payless

Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.

Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.

Cons: n/a

Cons: they will make you take their insurance. I told them about the aliance insurance that I booked via Kayak, but they told me that it won't cover the cost for days that they could not rent the car in case of an accident

Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها

Cons: nothing!

Cons: I know it was 2:00am but the representative did not great us; just typed on computer, left and went into the back, came back out - only said "drivers license" .. told me I had two reservations and when I tried to explain that I was out of the country and was afraid if I cancelled the first one, the second reservation might be cancelled as well... he just said "it doesn't matter" asked for my credit card - went outside, came back in, pointed to the screen and I went through checking off and signing. he handed me the papers and my cards back and said the care was in C9 -- No customer service skills (but, was very quick)

Cons: I waited 2.5 hours in line to get my rental car. The staff was slow inefficient and could care less about the customer. What made things worse was that one of the 3 employees left before her shift was over leaving only 2 people to help the ever growing line of customers. When I final got my car it was dirty and the tank wasn't even full.

Cons: 30-minute wait to pick up at Budget office at JFK. After I dropped it off, I walked by the Budget office -- and again the line was almost out the door. They would seem to need more personnel during peak summer hours.

Cons: Long line at pick up of about 45 minutes. Cost doubled (!) after child seat, gps and insurance were added. GPS was installed, so not clear why they charged. Expected insurance to be part of original package with you as well.

Cons: The staff when dropping off the car were very slow and unfriendly.

Cons: The JFK Federal Circle office was a nightmare. Dirty disgusting bathrooms. Trash on the floor. We got there at 1130am and it took 2.5 hours to finally get the car. At one point the staff left their computers. I don’t know if they went on break or what. With a big line of people still waiting. I will never rent Budget again based on this experience.

Cons: They don't sell insurance to locals.

Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine? The car had 40k on it and smelled like fast food. That's my last time renting from Advantage.

Cons: Not able to change or cancel reservation and pickup vehicle from right airport.

Cons: - car was not clean - i had a car seat, was not fit due to not having the same type - when i return the car two days early, they refuse to refund the balance amount

Cons: the car was dirty outside and smelly inside. the front wheels were misaligned and wobbly when driving. downshift had a big clunk from the engine. the car itself was small for a "full size".

Cons: I was given the wrong pick up location address in the booking email. When without a car and using buses to get around, this was frustrating and time consuming. The address was from a location they moved out of 8 months ago - someone please change that in the system? The EZ pass was $22 a day just to have... this is significantly more than I’ve had to pay with other rental agencies so I opted out and had to avoid tolls which is of course impossible when returning to NY. The car itself smelled of smoke and did not appear to have been cleaned inside or outside when given to me - my boyfriend had to sit on a piece of cardboard he put in the passenger seat to avoid getting goopy brown stuff that was on the seat on his pants.

Cons: They over charged us by $188 for the rental. Then they charged us again for a small $27 fee refusing to tell us what it was for. The line was so long at the counter and they were not so sharp there

Cons: Given the wrong rental car address to start. Upon arriving at the actual location, the place was disorganized and overbooked by extreme proportions. Almost everyone in the line had to leave because there were not enough cars! Couldn’t get to my final destination because rental agencies were either closed or so expensive to rent from day of. Still waiting to hear from customer service.

Cons: Friendly staff

Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.

Cons: Hard to find and reliance on App was a little cumbersome for first time

Cons: The entrance to the office is not pedestrian friendly - I have to walk up and down an active driveway

Cons: EZ pass suction cup kept detaching and pass fell off while driving.

Cons: Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.

Cons: dirty inside of windshield. pay extra for satellite radio

Cons: I'm a Gov Worker even after showing ID Didn't give the Usual free upgrade. Said it was to late & some other EXCUSES

Cons: car could be cleaner

Cons: Car was not available for rent. Huge waste of time.

Cons: NA

Cons: Paid more than expected