New York Car Hire

Pros: I did not like one thing here. The staff was completely unhelpful. Just said too bad and no supervisor to help.

Cons: They do not have the car you need. Complete waste of my time. Extremely unprofessional with zero customer service. I had to leave and rent elsewhere at the last minute which costed me more money. Very horrible experience.

Pros: Staff seemed friendly but slow and unaccommodating.

Cons: No car was ready when we got there, in the past at other locations/ agencies if they didn’t have the car requested, I’ve gotten the next level up. Instead we waited more than an hour after the paperwork was filled, multiple prompts to find out status. Wouldn’t recommend this location to anyone.

Pros: I arrived at JFK airport's Advantage desk at 1 am as scheduled to pick up my reserved car. They didn't have any. They said they had one they expected at 2 am, but there was somebody on the waiting list for that car. I could get the one they expected at 6 am. Avis had cars, fortunately.

Cons: They could have had the car I reserved. Fortunately, I did not pay ahead of time.

Pros: Staff was great - super helpful, accessible and communicative.

Cons: I was driving for business - the vehicle was dirty and needs maintenance (the check engine light went on and the breaks locked up). I had a long drive so I needed a reliable vehicle. I will give advantage one more try.

Cons: I was billed for an extra day somehow. When I tried to correct it, it took me 2 hours of MY time to correct THEIR mistake. I will probably never use this company again.

Pros: The staff confirmed the lack of cars with the priceline agent, which allowed us to get a refund.

Cons: Grossly overbooked. When I showed up for my reservation there were about a dozen people on a waiting list ahead of me. The lot was empty. The estimated time was 2 hours; however, even the agents acknowledged that there were no cars expected. Reservations mean nothing here.