Cons: Listed price was just a few pounds. It was not made clear that there was a 30 euro "service charge" for filling the car with petrol - payable even if you returned car full.
Total rip off by your site and the company
20 Jul 2016
Fuel admin fee????
Cons: I cannot believe I was charged €30 for a "fuel admin fee" despite returning the car full of petrol! Awful.
5 Aug 2016
Very long wait to collect the car
Pros: Car was as described, drop off was very easy and well sign posted, you can collect the car with a full tank of fuel. Competitive price.
Cons: There is an extra fuel charge, even if you bring back the car full. Two and a half hour wait at the airport in a very big queue to collect the car. Staff did not explain that the car was parked in the Europecar area which meant it took us a long time to find. Car smelt a bit strange but other than that was clean.
Pros: The car was clean and ready at the pick up time. It was exactly as described. The customer service was great as well.
18 May 2017
Need better directions on how to find pick up.
Pros: Car clean, very friendly and helpful staff
Cons: Direction to pick up point not good
5 Feb 2017
Cons: I followed your suggestion bought an insurance to cover my rental vehicle at Eurocar rental.
The policy number is PL11319420303 of Allianz Global Assistance.
But at the rental company, a lady rep. said I have no insurance and almost force me to buy their own insurance. I told her I have an insurance when I booked and paid my contract. She still says I need one , otherwise I will get trouble. Finally, she charged me higher security deposit for did not buy Eurocar own insurance.
It is every bad business action to the customers.
Cons: It was very difficult to find a pick up and drop off place at both airports. I was extremely frustrated!
6 Jun 2017
Pros: The service rep in Malaga was very nice and very helpful
Cons: Poor functioning car. Low tire pressure. Multiple notices about service which was due. Had to fill one tire 4 times during trip
Malaga noted car as no damage. Madrid counted all minor scratches and door nicks and tried to charge me for them. They were aggressive and unfriendly.
We were told the car was red and in a certain space number. The car was gray and in a different number and I wonder if they mixed up keys
I rent cars frequently and from Hertz and this whole situation and car will steer me away from Hertz and Avis forever.
Pros: Car was clean, comfortable and was able to take us to our desired destinations.
Cons: Complete false advertising. i rented for unlimited mileage and was restricted to only 1000km for my travels. It was at least 100km to most of my destinations to my recent journey in Southern Spain. Ace Rental was not even the company i was to rent with and had to find out that it was actually Gold Car who had very poor customer service at the counter. The guy was a jerk and charged me an extra 60 Euros and would not telll me what for. I hated the service provided here.