Cons: On the spot, when added insurance price was 2.2x more than initially communicated
Car given was not the one reserved,but Hyundai that had some strange features that caused flat battery and left us without the car for half a day ( of course when most needed)
Emergency service from Hertz that was the actual provider behind the Dollar, acted very slowly and fairly unprofessionally. End result was waiting for 3 hours in the garage for them to come with cables and start the engine. At that time they gave us instructions that should be initially communicated.
16 Jul 2016
Pros: The staff was very easy going and polite to work with
Cons: Location - not at the main station but outside across the road and inside a Budget store with no signage for Dollar
10 Oct 2016
Pros: Good car
Cons: Long wait time to pick up car, no spots for drop off in garage upon return
29 Oct 2016
Great car at a great price. Confusing pickup.
Pros: The car was amazing. Lovely Audi A3 hatchback and the price was fantastic. The employees were courteous and helpful. Overall excellent.
Cons: I was looking for dollar rental company for awhile. Hint- no dollar rental in the airport. Their cars are handled by hertz! No idea how I was supposed to know that, but the information desk directed me to hertz and everything was great after that.
5 Nov 2016
Pros: The car was ok; had gps, which helped; far more economical than taking a train or bus from barcelona to madrid.
Generally, the Hertz/Thrifty/Dollar staff were competent.
Cons: Pick up at the Barcelona Sants station area was marred by the fact that no one seemed to know where the Dollar pick up location was.
The official tourist info site at the station told me to walk in the opposite direction from the Hertz/Thrifty site; then the Avis people I encountered also gave me incorrect information.
It's really important for Kayak and Dollar/Hertz to inform the customer that Dollar operates under the Hertz/Thrifty umbrella. If I had this information, I would have not wasted an hour walking around the Barcleona station area.
Also, the folks that actually transferred the car to me did not speak any English which made it difficult to ask for immediate directions as I left the garage.
Regardless, I'll probably rent again from Dollar because of their flexible one-way rental policy.
4 Oct 2016
Pros: A dangerous city and I would not rent another vehicle there.
Cons: Pickup location was hard to find, with a small sign at the back of the Hertz office. The vehicle itself was fine.
The rear tire was slashed by thieves while we were driving in a main tourist area of Barcelona. While we were stopped with the flat we were surrounded by the thieves. We called the rental agency, who sent someone to fix the flat, but they didn't notify police. Fortunately the thieves left within 10 or 15 minutes, and there was no violence. On return of the vehicle to the agency, I was charged for the tire, plus a C$100 service charge. I resented paying for the tire, but understand it was part of the insurance waiver; I think the service charge was unfair, given our complete lack of fault in this situation. I also think the agency should have called/notified police, given it was their property at risk, and we were their clients at the time.
21 Oct 2016
Location does not exist
Pros: We rented a car and planned to pick it up at the location shown on the map only to find the site doesn't exist. Very very inconvenienced! I will always be cautious when renting from kayak and dollar rentals from now on, if at all.
21 Oct 2016
Pros: Onde I got to the counter, attendand and process were quick and easy. Good value.
Cons: Poor information on location for pickoff. It should be included in the voucher. Poor info on refueling otpions on dropoff.
11 Apr 2017
Good, Reliable Rental
Pros: The car was great quality and the price was very reasonable.
Cons: Picking up the car was confusing at first since we got it from Hertz, not Dollar. We had to walk around a lot until someone showed us that dollar was being serviced by Hertz. Upon return, the parking was extremely tight and they wanted us to navigate it which I felt was in reasonable.
11 Jan 2017
Cons: They had not information about prepaid alliance insurance and wanted double payment. I will never use. Kayak again
Cons: Hard to find the company- under other name that doesn't show on the voucher or web
The insurance wasn't fit to Spain so we pay more.
We got mini car and we ordered economy.
After two hours we finally find this place it still took more two hours to drive from there
24 Feb 2017
Pros: Nothing. Shuttle never came to pick me up and I never got car. Tried to call many times, both local Barcelona number foe Autoclick car rental which was supposed to fulfill reservation, and US customer service for Economy. No one answered in Spain!
Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!
14 Apr 2017
Fiat 500 around Catalonia
Pros: Staff was super helpful and quick to get me out the door and check back in. Car was spotless and smelled great. This Fiat drove smooth and handled the mountain roads very well. I had a wonderful 3 days driving around Catalonia.
Cons: 1. I was advised to pay for insurance online when booking so I did. When I showed up they said I had to buy insurance or they would have to put a hold on my creditcard for the Max allowed. I think only 1 of the insurances should have been needed but it seems like that unclear system is in place to maximize profits. 2. Finding this place was very difficult. My booking was through Economy Car Rental. Everyone told me there was no such thing at the Barcelona airport. I finally figured out (from a shuttle bus driver) that it was probably AutoClick and off airport grounds. This type of info could have been so dam simple to relay to me in an email with the confirmation booking. A little map maybe showing me where pickup was as well as the name change. If it was in my email I sure did not find it.
Cons: With the insurance it costed more than the double and they blocked almost the triple from the credit card (they are supposed to return part of them), the employee forgot a number of things like explaining costs or giving the parking ticket and I had to get back to the station to get them, the instructions for drop off were inaccurate especially for finding the gas station (I had to roam by night in the streets of Barcelona).
11 Oct 2016
AFTER A MIX-UP EVERYTHING WENT FINE
Pros: Customer service was excellent
Cons: Our original rental was unacceptable however they made it right without argument.
23 Apr 2017
Cons: The pick up process could have been better streamline. And directions to the lot where the car was parked could have been clearer.
Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.