Traveller reviews
Overall rating
6.9
Good
Based on 1,417 reviews
Boarding
7.2
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.6
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Austrian Airlines information
| IATA code | OS |
|---|---|
| Routes | 233 |
| Top route | Frankfurt am Main to Vienna Intl |
| Airports served | 113 |
| Top airport | Vienna Intl |
Austrian Airlines traveller reviews
Pros
"The crew was so friendly."
(in 175 reviews)
"Seat was very comfortable."
(in 13 reviews)
"Overall - great experience!"
(in 3 reviews)
Cons
"In flight crew worked hard."
(in 205 reviews)
"I missed my connecting flight"
(in 205 reviews)
"In flight crew worked hard."
(in 205 reviews)
Recent reviews
Traveller rating
636
268
173
194
8
Find reviews that mention:
short flight
flight was cancelled
flight attendants
flight was late
crew was great
food was good
great service
leg room
business class
seats were comfortable
great experience
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8.0
Hi
review from
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8.0
Austrian airlines food is really good compared to more recent airlines I’ve been on
review from
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7.9
Thanx
review from
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1.9
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
review from
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3.9
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
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5.9
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
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10.0
Extremely efficient
review from
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10.0
Info
review from
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7.9
Everything was very u nice except the info we needed was lacking. We needed to stamp our boarding passes at a separate desk and nobody informed us
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10.0
Check in of luggage the day before
review from
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3.9
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
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10.0
Pros: Very friendly crew, clean airplane.
Cons: Nothing. They did excellent job.review from
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8.0
Pros: I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers.
Cons: What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating.review from
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4.0
Cons: The fees for the sporting bag was out of control expensive
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4.0
Cons: Food is looking not fresh and quality is cheep ....
review from
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10.0
Pros: Perfect
Cons: More foodreview from
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10.0
Cons: Cannot ask for more
review from
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4.5
Pros: Quick Trip, Friendly Staff
Cons: Spacing of seating due to covid.review from
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10.0
Pros: fast and friendly checkin, fast boarding, easy transmit
Cons: foodreview from
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7.6
Pros: Boarding a smooth flight
Cons: Food absolutelyreview from
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10.0
Pros: Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!).
Cons: Nothing! Love Austrian Airlines!review from
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9.6
Pros: The raw was empty and I could sleep whole 10 hours
Cons: Choice of movies and TV programsreview from
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8.3
Pros: The crew members were so sweet.
Cons: Flight was late. I missed my connection.review from
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10.0
Pros: yes, seat is always ok , I'm not overweight
Cons: basically, nothing, just keep smilingreview from
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6.8
Pros: Nice service easy flight
Cons: Hot, ridiculously warm on the planereview from
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8.6
Pros: The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum.
Cons: Food and seat comfort.review from
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10.0
Pros: Everything
review from
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7.0
Pros: The seat i got was great
Cons: There was a delayreview from
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8.6
Pros: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.
Cons: Food could have been betterreview from
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9.6
Pros: Super friendly and efficient crew. Tasty food, excellent, first rate service (business class).
Cons: Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle.review from
Austrian Airlines FAQs
What is Austrian Airlines' carry-on size allowance?
Where does Austrian Airlines fly to?
What is Austrian Airlines’ primary hub?
How does KAYAK find such low prices on Austrian Airlines flights?
Flight status
Austrian Airlines route map
Top airports served by Austrian Airlines
- Vienna Intl Airport (VIE)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Zurich Airport (ZRH)
- Duesseldorf Intl Airport (DUS)
- Paris Charles de Gaulle Airport (CDG)
- Milan Malpensa Airport (MXP)
- Innsbruck Kranebitten Airport (INN)
- Hamburg Airport (HAM)
- London Heathrow Airport (LHR)
- Amsterdam Schiphol Airport (AMS)
- Bucharest Otopeni Intl Airport (OTP)
- Brussels Bruxelles-National Airport (BRU)
- Kastrup Copenhagen Airport (CPH)
- Václav Havel Prague Airport (PRG)
Austrian Airlines contact information
- OS IATA code
- +43 5 1766 3100 Call
- austrian.com Visit
Overview of Austrian Airlines
Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.
Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.
When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.
Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.
Austrian Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Austrian Airlines will continually update its policies accordingly. Please contact Austrian Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Austrian Airlines policies here: Austrian Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.