The staff on the flight were utterly brilliant; there was a young man who was particularly exceptional. Boarding was quick and seamless, and service was great! Seats were fab, as was the entertainment and its ease of access
i’m The staff on my flight were amazing as always, beautiful professional staff, they do amazing job. the food ? room for improvement
The agents at the boarding desk were not very helpful, however the hostesses on board the flight were great, the food was ok, and there were lots for choices for entertainment. I was stuck in an middle row seat which was a pain on a full flight, but otherwise the flight was great.
The man in front of me reclined the entire flight, including during meals, which was aggravating. My screen had issues with brightness and kept flickering in and out.
Still some confusion about my baggage which was disconcerting. It was nice that there was extra space on the flight for comfort reasons. Staff very friendly
Everything was smooth and the meal was delicious. I really appreciated that Aer Lingus still offers complimentary beverages, food, luggage and headphones. It was nice that the main meal also featured some items typical to Ireland including the wheaten bread and Kerrygold butter. I generally found the flight a quite relaxing and enjoyable experience.
The seats are so close that you have 0 room to move. Not acceptable for an 11 hour flight.
Easy process you definitely need 3 hours to get on board from Fuminchino airport
Ground crew in Dublin also not friendly, I had a tracker in my bag that was showing the bag was left in Canada however they didn’t want to help.
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
Ground staff was very rude in Malta. Seems uneducated, rude and non courteous.
Always select priority to be able to take carry on luggage and board first without hassles.
From boarding to disembarking, the whole operation was very efficient.
Delayed and changed Multiple times after booking necessitating many. Travel changes ; a bit of an issue
You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.
Everything was OK but I got the feeling that the aisle seat in row 3 is smaller than the other 2 seats
The worst low cost airline in the world! It’s absolutely the poorest costumer service and my worst experience!
This was the worst flight experience I’ve had in my entire life. The flight was delayed by four hours, there was no one to ask questions of or get updates from. I had the Ryanair app which showed a later delay than the departure board in the airport, and a different gate, and there was no one who could even tell me, which was the correct gate or time. Then, when we arrived at our destination, it took an hour for the bags to come off.
While this flight from Dublin to Venice boarded on time, its departure was delayed by about an hour because, apparently, there were no demonstration kits on board, and we couldn't depart until the safety demonstration was completed. We were informed that we were in danger of losing our delayed slot if Ryanair engineering didn't provide the kits 'soon', which would have resulted in an additional two-hour delay. Thankfully, we didn't incur that additional delay. It's not clear where the source of this problem lies but it needs to be addressed to ensure it does not recur for other flights in the future.
Flight was delayed due to weather so not much Ryanair could do about that - otherwise it was very efficient and smooth
