2.4 Mediocre26 Aug 2020
Location in terminal.Horrific experience with Hertz in Rome Fiumicino. Rented a car that had a tire blown as soon as I started driving it. Called the Hertz location in Fiumicino and no answer. Called multiple times, but no answer. Had to call the US number only to get transferred to Road Side assistance for Canada? Ended up changing the tire myself then drove to my hotel. Kept calling Hertz in Rome (total of 8 times that day) but no answer. Tried calling Naples (no answer), Milano (no answer) and Salerno (answered but told me I wasn't covered because Hertz had franchised their business in Italy?). Suggested I pay for the flat myself and be on my way. In order to salvage my trip, I did just that. Only to find that the tire had prior damage in two places and it was unlikely that it could withstand another "patch" job. Nevertheless, I paid the fee for just that and tried to get ahold of Rome Hertz another 14 times over 4 days. No answer! The car sat parked because the newly patched tire went flat again! Seriously, I can't make this stuff up. Called the US again without help as they simply said I needed to deal directly with Rome Hertz only. I used Twitter to get a road side assistance number for Italy and the towed the car finally, while I had 5 days left on my rental. They refused to take me to Hertz to get a replacement saying I needed to pay a taxi for that (I was 60 miles away from the nearest location). I simply told them to keep the car and I would deal with it upon my return to Rome via another means. When I got to Rome, they had the nerve to charge me for a one way drop off charge in addition to my full contracted rate. NEVER AGAIN WILL I RENT FROM HERTZ/DOLLAR/THRIFY.
10.0 Excellent27 Jul 2020
Easy pickup and drop off next to airport. Convenient key drop.
2.8 Mediocre3 Sep 2019
Nothing. The car was too big. The staff was slow and unhelpful.The staff was not helpful and we wasted so much time. He didn’t explain anything once we finally got to the counter to get our keys. Didn’t explain the contract or anything.
10.0 Excellent16 Jul 2019
easy pickup and dropoffThe baby car seat was almost the same price as the car rental
9.6 Excellent13 Jul 2019
We liked the car and the turn in process.The line to pick up our car in Rome was very long
4.0 Okay18 Oct 2018
Very difficult to find the drop off even with Navigation. Employee was not very attentive or helpful.
3.2 Mediocre21 Sep 2018
Reserved airport pickup,paid $70.00 cab to pickup at non-airport locatCar was ok.I made reservation for Rome airport p/u. I want someone to call me at 630-587-0032. I am very unhappy with the location I had to pick up which was in Vatican City after a $70.00 cab fare.
10.0 Excellent12 Sep 2018
I will go back to the same place and get a carCar was new and clean. Good people .next time I will go and rental a car there excelente.10The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.
6.8 Good3 Jul 2018
Great car--ridiculous pickup and dropoffFantastic car. Comfortable and drove well. New too.Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.
10.0 Excellent13 Jun 2018
Car was virtually new and great for our vacation.Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.