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Cons: I wasn’t one of the passengers but it’s unbelievable that United was denying passengers in zone 5 to take their carry on. You can’t take what you are going to use during the flight, it is not normal. Is that a joke or what?

Pros: The crew was magnificent

Cons: Be nice to offer a glass of water to your clients!!

Pros: The crew was really nice

Cons: Nothinh

Pros: Food was better than expected

Cons: I always wonder why they load planes front to back, seems it would be more efficient back to front

Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.

Cons: On time.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Pros: Smooth flight

Cons: It was delayed

Pros: Nothing

Cons: Not only was the flight hours late but there was practically no communication what was going on and what to expect.

Pros: Crew was friendly.

Cons: Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats.

Cons: The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad .

Cons: Aircraft was too warm. Needed more air!

Cons: Middle seat. Big guys dont fit well there

Cons: The flight was more than 4 hours late making us miss our connections

Pros: Crew was friendly

Cons: The boarding process was rough and haphazard

Pros: Partial the crew.

Cons: Change the management. Worst customer service ever.

Cons: Online check in was not accessible.

Pros: Meal surprisingly good. Crew friendly, professional, and efficient.

Cons: Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible.

Pros: I learned not to fly with air Canada again

Cons: Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Yes

Cons: Everything was good

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: Crew was kind and helpful. The flight left on time and was smooth.

Cons: The food could have been better! Also, the entertainment options could have been more current.

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Cons: Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.

Pros: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.

Pros: The crew

Cons: Food on bord

Cons: The boarding organization and food service for a long flight

Cons: Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes.

Pros: Flight, once we got on one, was fine.

Cons: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.

Pros: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Cons: The food was mediocre and the selection of movies was very limited.

Cons: 70’ late on a 45’ flight

Pros: Got an upgrade to business class

Cons: Need more leg room

Cons: Delay due to strike

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Cons: Fix the damn KIOSKS at Vienna!

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Pros: Boarding process was easy

Cons: Would've like more entertainment options, like screens at each seat or plug outlets

Pros: The crew was really nice

Cons: Nothinh

Pros: No complaints about the flight or the crew.

Cons: Delayed repeatedly. 3 hours behind schedule and no clear explanation was offered.

Pros: Great flight - very nice crew and service.

Cons: A few dirty cups were left behind from the previous flight.

Cons: Not much keg room for a medium size female.

Pros: Meal surprisingly good. Crew friendly, professional, and efficient.

Cons: Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible.

Pros: Food OK, seating OK, crew professional.

Cons: Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass.

Pros: Movie options were good. Nothing else.

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Pros: Speed boarding and organized overall. Nice crew.

Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener

Cons: crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)

Pros: Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight

Cons: Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?

Cons: Great

Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Cons: No food or snacks :(

Cons: The boarding organization and food service for a long flight

Pros: It's just so nice on a long flight to not be jammed in like sardines!

Cons: Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry.