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Cons: Flight delayed which made connections nerve wracking

Pros: In general everything is very good- clean, professional, friendly.

Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Cons: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.

Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Cons: Nothing

Pros: Boarding was smooth.

Cons: Nothing.

Pros: Entertainment selection was nice.

Pros: On time

Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Pros: Great

Cons: Everything was fine

Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.

Cons: Seats were a a bit cramped. The flight crew seemed overworked.

Cons: Time

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.

Pros: Amazing Crew, great service, seats, entertainment...

Cons: Nothing

Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Cons: Tv unit was broken in my seat.

Cons: Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.

Cons: Leg room was terrible in economy and food was poor from the USA

Cons: The ife screen was extremely slow and unresponsive.

Pros: Wine. Good movies

Cons: USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible

Pros: Comfortable plane due to few passengers

Cons: 7 hour delay after flight postponed.

Cons: Being given seats at the gate. I like to choose my seat.

Pros: Everything

Cons: Nothing

Cons: Nothing

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Muslim food

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: Food was extremely good for economy & professional & experienced cabin crew.

Cons: 747 showing its age!

Pros: The boarding we good. Ontime.

Cons: Sitting on the tarmac waiting for a gate for an hour. Food was not great.

Pros: Group boarding

Cons: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats

Pros: The food was good, the crew was friendly, and the plane was clean.

Cons: flight out of Ghana was delayed by 2 hours.

Cons: Flight delayed which made connections nerve wracking

Pros: Flights arrived on time

Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything

Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible

Pros: Yes-yes

Cons: All good

Pros: Crew ok ... not engaging

Cons: No US airline seems to have figured out how to board without long line in the jetway. But not a big deal.

Pros: Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything.

Pros: Crew not so much!

Cons: A bit friendlier ...had no ice??

Cons: Warm bus for the transfer from one plane to the next

Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Pros: Price is lower than other airlines. Cabin crew service is usually good.

Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.

Pros: Amazing Crew, great service, seats, entertainment...

Cons: Nothing

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Time

Pros: Impressive service... amazing crew, very friendly and professional

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Cons: On one leg my entertainment screen didn’t work.

Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Pros: Friendly and courteous

Cons: Like that is good

Cons: My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England.

Pros: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Cons: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Cons: The suitcase did not zrrive