Terrible. I recommend avoiding Budget in Baltimore. They first promised a car at noon from a downtown Baltimore location. When I arrived to pick it up, they told me my car wasn’t ready but maybe would be in an hour. An hour later, still no car, and the downtown location was closing at 2. They suggested I contact Budget and change the pickup to the airport, which I did. The person I talked to changed my reservation and promised a confirming email. I never got the email and when I arrived at the airport location, the line there was about 10 long and wasn’t moving. Eventually , I got a car at about 330 pm.
I reserved a van over two months ahead of time. They called me at 8 PM the night before I was going to pick it up and told me there is no van. I had to go with a different company the next morning and pay twice as much. Making a reservation apperently does not reserve anything - be aware of this.
My Experience was not a good experience with Budget this was my first and last time renting with them . I was given a 12 passenger van that should’ve never left the lot . The passenger rear tire was a mess , and I hadn’t realized until I was in route to my destination i stopped several times to put air in that tire , and on the last time of filling the tire it exploded and burst my nephew’s eardrum. Which was very unsafe and scary seeing blood come out of his ear. When I returned the vehicle at the end of my trip the man at the front desk of the 101 west fayette location was no help .
My experience was very poor. This was my first time renting with budget and my last . I had nonstop issues from the first day I f pick up . I was sent from the 101 west fayette location with a vehicle that should have never had a renter driving in it , the right rear tire was no good which I didn’t find out until my family and I were in route to our destination. I stopped several time to fill the tire with air , and the last filling of air turned into a disaster with the tire popping and bursting of my nephews eardrum . The man who works at the front counter of the fayette location was absolutely no help and showed no sign of caring
This rental experience was made special by an extraordinary person working in the Boston street Budget rental office. Her name is Mimmi her customer service is exceptional. Even though this location is far from where we live, we will be back just because of Mimmi. Well done all around!
the car was great. the only problem was the gas tank was not full when I picked it up.
