It started bad at the gate. We were rushing due to the plane transfer. Then when we got to the gate, we stopped for coffee and then they made us throw away $50 worth of coffee. Very upsetting. Then my daughter’s bag never got put on the plane, so I had to spend another $600 on clothing for her in Prague. Needless to say, this is a failure.
There was a delay in my flight so we missed our connecting flight. Now were in dubmin for the night and getting home a day and half later
Aircrew was very very supportive helpful funny and accommodating. The flight itself was very smooth the pilot was very informative and we were very comfortable with all of the accommodations and concessions that were given. Really liked the Hub in Dublin that allowed us to do US Customs before getting back into the US to eliminate extra hassle and Rush their staff was always accommodating and very informative with signage every step of the way
Boarding was efficient. What could have been better would have been the physical boarding process, which required going down stairs, or riding a shuttle to/from the plane.
Despite me ordering a gluten-free meal, they had nothing on board. If you have health restrictions, be careful! Otherwise just fine.
It all went very well, except for the ramp coordination upon landing in Boston. That, however, was resolved in fairly short order.
My experience with Aer Lingus was not too good. First, because of the last minute delayed flight from Amsterdam to Dublin we almost missed our flight from Dublin to Philadelphia. Secondly, the flight from Dublin to Philadelphia had very uncomfortable seats especially it was a very long flight. My buttocks were constantly in pain for sitting on these seats for this long. Lastly, the service in the plane was also slow. I asked for a second cup of water and the hostess told me he'll be right back with that where it took him over an hour to come back with water. It was warm in the plane and I was very thirsty. Overall this airline needs much improvement in their services.
This flight left about 45 minutes late, and arrived about 45 minutes late, which was enough to make us miss our next flight and trap us in Dublin for 24 hours!!
Delayed due to weather... fine. But then the board us. Rows 15 and back had to go down the stairs and back up the back stair entrance to the plane. No assistance offered. Then they inform us that we are delayed for paperwork for an hour. So why did we board? Then, about 45min later they inform us that it'll be another 60-90mins. Really? No wifi, no seat entertainment, no drink or snacks offered. And we were not allowed to deboard.
It was cold the whole flight. Luckily had Ski-Jacket with hoodie. The food was just boiled macaroni in 'ketchup'. Better bring your own BigMac. Assisted Boarding was SUPERB!
Huge wait to board after waiting for 2.5 hours delayed flight
Had no disruptions or delays. Did not order any food.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
They were extremely unprofessional and unhelpful at check in. They did not understand laws related to Spanish residents flying with family It was very discriminatory the way we were treated.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
all fine - did not have food - there was no entertainment
Delayed delayed delayed and then cancelled very late not allowing for too much time to find a room for the night
