Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Cons: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Pros: "The movie"
Cons: "More space! The crew could have been nicer"
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Pros: "Responsive excellent crew."
Cons: "Long waits to get to the bathroom. Plane dated."
Pros: "Left on time"
Cons: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "clean, very new plane friendly staff"
Pros: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Cons: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Pros: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Pros: "On Board Service"
Pros: "The flight attendants were professional and helpful."
Cons: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Cons: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Pros: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Cons: "A little tight in economy and i am short"
Pros: "Overall excellent. Full professional and caring staff and company."
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pros: "Food and movies"
Cons: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Pros: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Cons: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pros: "Overall good"
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."
Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Pros: "Entertainment was excellent and they made it a very comfortable flight."
Cons: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Pros: "On time"
Cons: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Pros: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "Swiss Air was the best airline ever!"
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "There is no entertainment on this flight."
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Pros: "I was amazed to get a sandwich on such a short flight!"
Cons: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Pros: "Got upgraded to business class and had the best flight of my life!"
Pros: "Ok food and ok entertainment"
Cons: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."
Pros: "Perfect service, on time"
Pros: "Always great crew."
Cons: "I didn't have any cimplaints."
Pros: "Seat was not comfortable"
Pros: "service on the flight was very good"
Cons: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Cons: "Inflight movies are very dated. Few new releases."
Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"
Pros: "Overall good experience"
Cons: "Bathrooms were already dirty upon boarding"
Cons: "No space to sit, or sleep. I arrived in the US with a terrible pain all over my body."
Pros: "Staff was good"
Cons: "6 hrs delays"
Cons: "Landing was not so good."
Pros: "The friendliness and the ease of flying alone."
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "Food, entertainment and service"
Cons: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Pros: "Excellent food Friendly staff who are willing to help"
Cons: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Cons: "my seat was uncomfortable"
Pros: "Food was relatively good."
Pros: "Nothing. The flight never happened coastumwr service was very bad"
Cons: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Pros: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Pros: "Turkish tea."
Cons: "The food was not good"
Cons: "At the airport communication was very poor and everyone was very unhelpful"
Pros: "The seats not very comfortable. The staf not friendly at all."
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Pros: "more leg room. comfortable seats. polite and friendly crew."
Pros: "Excellent food on time departure and landin excellent fare."
Cons: "the worst costumer service ever"
Cons: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Pros: "Overall smooth flight. Arrived time at Atarurk airport and well managed by flight crew and ground staff."
Cons: "They forgot to invite passengers with small children to board first. In flight service was good but seemed to be a bit slow as there was only one flight attendant serving half the economy cabin. They used to do a second drink service on this flight which was really nice before. Food was ok but TK has had better food on my other flights. The meatballs aren't as good as some of their more flavourful suppers."
Pros: "Flight in early November, where flying was very relaxed and spacious."
Cons: "TV and Lights gave me a headache, but nothing you can do."
Pros: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Cons: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"
Pros: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Cons: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
Pros: "Every thing was excellent"
Pros: "the flight and service were good"
Cons: "after the ooup d'tout there was a period of chaos and i had to stand in line for 11.5 hours straight to get a new flight boarding pass.l They could have maybe come up with a different system for this considering the 2 or 3,000 people who had their flights canceled. that was incredibly unpleasant...herded in like cattle for 12 hours with i don't know how many thousands of people trying to get a flight out. It was like being in a refuge camp."
Pros: "Crew was great, very friendly"
Cons: "Everything else. Small space, food was not very good, bathrooms were dirty."
Pros: "In general I like all the comfort that offers Turkis Airlines to their customers."
Cons: "There are some employees there are not so kind. When ever a customer request for assistance."
Pros: "To get a real meal on a relatively short flight is especially nice."
Pros: "very good food!! and excellent choice of movies"
Pros: "Flight on time and pretty smooth. Plane was nice."
Cons: "Same documents were checked several times. Kids screaming most of flight. I know that is not crews fault. Could not eat food due to food allergies. Very hungry and tired at end of flight. Legs swelled up very large. Good idea to remind passengers to move feet around every hour. But...overall the flight was nice. Good plane. Good movies. Would fly Your airline again. Will just bring my own food and move around more."
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Cons: "The boarding process was a nightmare! They boarded everyone at once instead of business class first, ect...gate agents were more interested in playing in cell phones."
Pros: "Flight detoured to Shannon airport for 5 plus hours and then went I to Istanbul where I was to connect to Dublin. I left and didn't continue on. Made other plans to get to Dublin."
Pros: "Crew was nice, cordial and helpful Food was good, I wasn't asked for an optional meal in the second serving. Also there shouldn't be an 8 hour gap in between meals for pasengers in a 13 hour flight Entertainment was amazing! so many options to watch so many things."
Cons: "Flight was at 80% and I wasn't allowed to change seats. The seats were bigger, but still not enough room space for someone that's 1.85 mts.(13 hour flight was tiring) Boarding was a nightmare, it took HOURS, starting by the very unorganized control which asked more questions than the American control."
Pros: "Quick Trip, Friendly Staff"
Cons: "Spacing of seating due to covid."
Cons: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Pros: "Good amount of leg space"
Pros: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Cons: "I expected more from airlines lake Austrian."
Pros: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Cons: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."
Cons: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Cons: "Delayed boarding, crew very friendly, polite"
Pros: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Cons: "I wish there was an option of a sandwich vice sweet or pretzels."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Cons: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Pros: "Flight was in schedule, friendly staff"
Pros: "Plane was very clean and drink service was frequent."
Cons: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pros: "Flight schedule, boarding management"
Cons: "No WI-FI service during my return flight, limited options for tv news programs."
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Cons: "muffin for breakfast ?"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Cons: "Not enough room in the seat"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "Boarding process quick and on time."
Cons: "no entertainment to rate."
Pros: "Left on time - arrived early"
Cons: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pros: "The plane crew was really nice always there for my needs."
Cons: "The seats were uncortable my chair was very wobbly."
Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Cons: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Pros: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Cons: "Flight was delayed 2 hours after boarding"
Pros: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Cons: "Nothing negative"
Pros: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "Easy online check-in and boarding pass access also linked to wallet."
Cons: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Pros: "Good service overall"
Cons: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "Plane was on time, boarding was fast and easy, great crew"
Cons: "Food was terrible"
Pros: "I like the personalized service and the understanding crew."
Cons: "For the amount of people flying into and out of Thera, the check-in system could be improved."
No way flights should have been suggested or sold with such little time in between for multiple security checks and customs AND terminal changes. All boarding passes were not given by first airline. We had to run in Frankfurt and missed flight in Chicago.
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Cons: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Cons: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Pros: "Free drinks"
Cons: "Plane land on time"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pros: "Everything was good."
Cons: "No major complaints."
Cons: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "The flight crew was amazing and the overall experience was great."
Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "There was an issue with my ticket, so they were kind enough to upgrade me AND my husband to business class for the flight. Absolutely my favorite airline for their superb service"
Pros: "friendly service"
Cons: "no head support"
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Cons: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Pros: "Boarding areas are very comfortable and spaceous. The personnel are professiona and friendly. All flights were on time. Online check in was easy and relaxing which made for a quick check in at the München Airport."
Cons: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."
Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."
Cons: "I cannot accept that the airline lies to its passangers through crew members about delays, is not willing to wait for a few minutes for rushing passangers from connecting Lufthansa flights and doesnt care about problems this may cause"
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"
Pros: "Normal Flight, short, was coming from Munchen"
Pros: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Cons: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"
Pros: "Crew was great. Food was good."
Cons: "My plane was non existent and put me on a time crunch for connecting flight."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Timely and clean"
Cons: "No entertainment"
Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Pros: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Pros: "goulash, chicken pizza, warsteiner, and wine"
Cons: "My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours."
Pros: "The crew was very nice and the plane was somewhat new."
Cons: "Boarding is always a cluster (it is a mad dash for the gate no matter what section is called) Absolutely no entertainment was offered. Passengers' seats in front of you can almost be reclined into your lap, forcing you to recline your sit into someone else's lap to have some room."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "For such a short flight, everything was fine."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Cons: "Stewardesses gave attention to other passengers and ignored me"