Traveller reviews
Overall rating
6.9
Good
Based on 1,028 reviews
Boarding
7.0
Comfort
7.1
Crew
7.8
Entertainment
5.8
Food
7.1
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Porter Airlines information
| IATA code | PD |
|---|---|
| Routes | 76 |
| Top route | Ottawa to Toronto Island |
| Airports served | 18 |
| Top airport | Toronto Island |
Porter Airlines traveller reviews
Pros
"Crew were friendly and helpful"
(in 27 reviews)
"The free wine is awesome"
(in 33 reviews)
"Really a great experience."
(in 17 reviews)
Cons
"12 hour delay to Toronto!"
(in 14 reviews)
"Their customer service is unbelievably poor"
(in 13 reviews)
"It was a short flight"
(in 180 reviews)
Recent reviews
Traveller rating
503
181
143
177
1
Find reviews that mention:
flight was cancelled
flight attendants
connecting flight
great flight
great service
snacks and drinks
free wine
great experience
due to weather
crew was friendly
customer service
hour delay
small plane
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10.0
Friendly, courteous and professional staff. Clean planes.
review from
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7.9
Communication at the gate was adequate. Boarding was orderly. Seats are decent, with a reasonable amount of leg room. Flight was only 1.5 hours, so only a modest snack service (short bread cookie or small bag of chips) and a drink (coffee, tea, soda, cup of beer or wine). Exiting the plane was also orderly. Overall the flight was fine and the price reasonable.
review from
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1.9
Flight was supposed to be at 3 didn’t fly out until 6:30
review from
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10.0
Pros: Nice lounge. Fast boarding & disembarkment
review from
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2.0
Pros: Nothing
Cons: There is a Covid-19 outbreak and this airline refused to change my flight. They are a disgrace.review from
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8.0
Cons: Return checking by Porter staff
review from
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3.0
Pros: Originally: a low fare
Cons: Flight oversold, travelers bumped. Flight delayed while they kicked people off the flight.review from
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4.0
Pros: Cheap fares but may not be worth it
Cons: Flight delayed and oversold. Was told I might be bumped because mine was the lowest fare type. Wouldn’t fly Porter again if that is how they run their airline.review from
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9.6
Pros: Great value. Free beverages including a small selection of beer, wine and whiskey. Otherwise no frills, no with, no entertainment. Short haul flights, no problem. Best bargain airline
Cons: There is a fee to change your assigned seat US$10-20(?), regardless of whether it's a "better" seat. Fortunately, this trip our seats (family of three) were near where we wanted to be. But, it would have been disappointing to have to pay for each seat change for each leg, each way.review from
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7.6
Pros: The crew is always friendly at Porter. The free wine is awesome.
Cons: There’s no entertainment.review from
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8.3
Pros: The seat was comfortable
Cons: I could not get was the flight was delayed.review from
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4.0
Cons: I was ripped of by baggage check!! They sold my a basic fare, which is 20 less than standard, but never told me I had to check my back which cost 40! Ended up costing me more!! I was furious
review from
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8.0
Cons: Entertainment
review from
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8.4
Pros: Everything went as planned.
Cons: USB or power outlets.review from
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7.3
Pros: Great crew. Easy boarding. Free snacks and drinks.
Cons: No entertainment. No outlets/USB. Older plane.review from
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2.0
Pros: Nothing
Cons: Porter declined re-booking the flight due to weather conditions and forced us to purchase new tickets. Reservations made through anything other than Porter are treated poorly, service can be declined due to overbooking.review from
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4.3
Pros: Free wine and beer service
Cons: Gate agents, re-bookingreview from
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2.0
Cons: 12 hour delay to Toronto!!!
review from
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6.8
Pros: On time; easy boarding check-in
Cons: It would be such a nice touch if you could set up coffee and breakfast snack in the terminal waiting area.review from
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6.0
Pros: Snacks
Cons: Entertainment and timelinessreview from
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8.0
Cons: Flight delayed but good
review from
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10.0
Pros: Lead flight attendant was attentive, cheerful, and helpful!
review from
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6.0
Pros: Efficient check in. Liked the shuttle bus service from subway to airport.
Cons: As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on.review from
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8.5
Cons: Needs to be more clear that you have to pay to bring bag on.
review from
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10.0
Cons: Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!
review from
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10.0
Pros: Bubbly flight personnel. Helpful front desk staff.
Cons: Keep on goingreview from
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9.2
Pros: Crew was amazing with my baby. Overall a very good flight.
review from
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6.4
Cons: We were delayed leaving Quebec for the aircraft weight being to heavy and Porter had oversold the flight. They had to burn fuel from the plane while on the tarmac For awhile to make the weight restrictions. The flight was nearly 90 minutes late taking off, Once in the air the flight was nice.
review from
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5.2
Pros: Wine and food on flight, nice crew
Cons: The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late.review from
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2.0
Cons: The crew could have checked us in...we were 5 minutes late for checkin and had to book and pay for another flight.
review from
Flight status
Porter Airlines route map
Top airports served by Porter Airlines
- Toronto Island Airport (YTZ)
- Ottawa Airport (YOW)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Newark Airport (EWR)
- Halifax Intl Airport (YHZ)
- Boston Logan Intl Airport (BOS)
- Thunder Bay Airport (YQT)
- Chicago Midway Airport (MDW)
- Washington Dulles Intl Airport (IAD)
- Windsor Airport (YQG)
- Sault Ste Marie Airport (YAM)
- St John's Airport (YYT)
- Sudbury Airport (YSB)
- Timmins Airport (YTS)
- Québec City Airport (YQB)
Porter Airlines contact information
- PD IATA code
- +1 888 619 8622 Call
- flyporter.com Visit
Overview of Porter Airlines
Controlling its fleet from the Toronto Islands, Porter Airlines maintains a broad ranging network within Canada and into northern United States destinations. Their hub is in a peak vacation location, drawing leisure-minded travelers to use the carrier. Offering routes to more than 15 regional spots across Canada, it serves as a major link between smaller communities and big cities.
Porter Airlines prides itself on delivering first-class hospitality that major commercial competitors may charge for. Alcoholic beverages and snacks are free on flights and are served in actual glassware. Swift processing and connections are available as it is one of only a few airlines that uses the Toronto Islands.
Interline agreements are held with South African Airways, Qatar Airways, Singapore Airlines and Icelandair. These respective partnerships allow customers to travel on connected services under the singular ticket to destinations in South Africa, Senegal, Qatar, Singapore and Iceland. An association with JetBlue allows for further scheduled connections within the United States.
Passengers can choose between Classic, Premium and Premium PLUS. All 3 sections have leather seats and are located within the same cabin with a 2 x 2 layout, meaning you are guaranteed either aisle access or a window view. Passengers in Premium are the first off the plane, while Premium PLUS provides an additional 2 in of legroom (34 in total).
Canadian company De Havilland is the preferred aircraft manufacturer. Porter Airlines has a fleet of twin turboprop planes, such as the Dash 8, which can hold approximately 78 passengers. The aircrafts have a simple white fuselage and a dark blue tail.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.