Guest reviews
Overall rating
7.8
Good
Based on 2,146 reviews
Overall
7.9
Boarding
7.9
Comfort
7.9
Crew
8.4
Entertainment
6.9
Food
7.8
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Porter Airlines traveller reviews
Pros
"Great service, comfortable seats."
(in 16 reviews)
"Free drinks and snacks."
(in 80 reviews)
"Free espresso in waiting area."
(in 7 reviews)
Cons
"Worst customer service!"
(in 6 reviews)
"First flight cancelled."
(in 7 reviews)
"All of their flights are late, so you won't miss a connecting flight"
(in 8 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
waiting area
flight cancelled
connecting flight
free food
great flight
waiting for a gate
small airport
old days
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4.8
Cons: Flight canceled and booked to the next day. Then figured out to get another flight. Too tired and hoping to not fly Porter again. Both my flights, to go and come back from Canada, got canceled.
review from
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8.0
Flights always delayed
Cons: Email notifications of flight delay are sent too late!
review from
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4.0
Cons: Delayed for several hours.
review from
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8.0
Cons: Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly.
review from
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8.0
Feedback
Pros: 1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft
Cons: 1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)
review from
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9.3
Long delay due to mechanical problem, but great airport and staff
Pros: City Center airport and staff at Porter was great
Cons: Flight kept getting delayed without explanation or rescheduling. Each "new" time had already passed when it was set, e.g., "The new departure time is noon" when it was already 12:15.
review from
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8.0
Pros: Flight was smooth. Crew was nice.
review from
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8.0
Cons: My return flight was delayed by 90 minutes.
review from
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8.3
Pros: free snacks and drinks, friendly attendants
Cons: over an hour delayed flight take off, state of the seats
review from
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4.0
Cons: The flight attendants had loud, personal conversations during the whole flight. Extremely unprofessional.
review from
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2.0
ETA
Pros: Nothing
Cons: Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight.
review from
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6.0
Always delayed for at least one hour!
Pros: Nothing particularly good about this airline.
Cons: Flights are always delayed. You can just look up their average delay and compare it to other airlines. This last time, my flight was 4 hours delayed, which was announced by 30 minutes increments.
review from
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8.0
Flights always delayed
Cons: Email notifications of flight delay are sent too late!
review from
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8.0
Cons: Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly.
review from
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8.0
Feedback
Pros: 1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft
Cons: 1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)
review from
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8.0
Pros: Flight was smooth. Crew was nice.
review from
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8.0
Cons: My return flight was delayed by 90 minutes.
review from
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8.3
Pros: free snacks and drinks, friendly attendants
Cons: over an hour delayed flight take off, state of the seats
review from
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4.8
Cons: Flight canceled and booked to the next day. Then figured out to get another flight. Too tired and hoping to not fly Porter again. Both my flights, to go and come back from Canada, got canceled.
review from
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4.0
Cons: Delayed for several hours.
review from
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4.0
Cons: The flight attendants had loud, personal conversations during the whole flight. Extremely unprofessional.
review from
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2.0
ETA
Pros: Nothing
Cons: Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight.
review from
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6.0
Always delayed for at least one hour!
Pros: Nothing particularly good about this airline.
Cons: Flights are always delayed. You can just look up their average delay and compare it to other airlines. This last time, my flight was 4 hours delayed, which was announced by 30 minutes increments.
review from
Flight status
Porter Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
124
Newark
EWR
Toronto
YTZ
135
Toronto
YTZ
Newark
EWR
470
Montreal
YUL
Toronto
YTZ
238
Ottawa
YOW
Toronto
YTZ
610
Timmins
YTS
Toronto
YTZ
228
Toronto
YTZ
Windsor
YQG
941
Toronto
YTZ
Boston
BOS
471
Toronto
YTZ
Montreal
YUL
395
Toronto
YTZ
Chicago
MDW
938
Boston
BOS
Toronto
YTZ
386
Chicago
MDW
Toronto
YTZ
532
Sudbury
YSB
Toronto
YTZ
725
Toronto
YTZ
Washington
IAD
726
Washington
IAD
Toronto
YTZ
222
Halifax
YHZ
Ottawa
YOW
687
Toronto
YTZ
Sault Ste Marie
YAM
237
Toronto
YTZ
Ottawa
YOW
222
Toronto
YTZ
Thunder Bay
YQT
222
St. John's
YYT
Halifax
YHZ
537
Toronto
YTZ
Sudbury
YSB
453
Halifax
YHZ
St. John's
YYT
247
Ottawa
YOW
Moncton
YQM
247
Thunder Bay
YQT
Toronto
YTZ
453
Montreal
YUL
Halifax
YHZ
459
Windsor
YQG
Toronto
YTZ
611
Toronto
YTZ
Timmins
YTS
682
Sault Ste Marie
YAM
Toronto
YTZ
228
Fredericton
YFC
Ottawa
YOW
215
Ottawa
YOW
Halifax
YHZ
221
Ottawa
YOW
Saint John
YSJ
238
Saint John
YSJ
Ottawa
YOW
514
Québec City
YQB
Toronto
YTZ
513
Toronto
YTZ
Québec City
YQB
484
Halifax
YHZ
Montreal
YUL
223
Ottawa
YOW
Fredericton
YFC
212
Moncton
YQM
Ottawa
YOW
215
Halifax
YHZ
Stephenville
YJT
242
Stephenville
YJT
Halifax
YHZ
Top airports served by Porter Airlines
- Toronto Island Airport (YTZ)
- Ottawa Airport (YOW)
- Montreal Pierre Elliott Trudeau International Airport (YUL)
- Newark Airport (EWR)
- Halifax Intl Airport (YHZ)
- Thunder Bay Airport (YQT)
- Boston Logan International Airport (BOS)
- Chicago Midway Airport (MDW)
- Windsor Airport (YQG)
- Washington Dulles Intl Airport (IAD)
- Sault Ste Marie Airport (YAM)
- Sudbury Airport (YSB)
- Timmins Airport (YTS)
- St John's Airport (YYT)
- Québec City Airport (YQB)
Porter Airlines contact information
- PD IATA code
- +1 888 619 8622 Call
- flyporter.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
