Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Usual faultless KLM experience"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Cons: "The streaming service didn’t work"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "The staff and crew"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "We love the flight all the way"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "It was very comfortable"
Cons: "The crew was great"
Boarding was awful, plane was delayed by almost 2 hours and the system had kicked everyone off the flight prior to departure so we had to wait in line for almost an hour while they were fixing the system, food was bad, seats were uncomfortable. Because of the long delay we missed out connecting flight and stayed in Frankfurt for over 10 hours before they FINALLY decided to put us on the next flight out.
Flight was fine. No entertainment or reading material
No way flights should have been suggested or sold with such little time in between for multiple security checks and customs AND terminal changes. All boarding passes were not given by first airline. We had to run in Frankfurt and missed flight in Chicago.
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Cons: "Boarding by rows would avoid people rushing to line up ahead of time."
Pros: "Very comfortable. All very nice."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "I liked the part of entertainment, bunch of free movies we could watch"
Cons: "the Meals. It could have been perfect when there was other options than vegetarian."
Pros: "The crew was very accommodating."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Pros: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Cons: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Pros: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Cons: "Everything, lost luggage and missed flights because of flights not making their time."
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "smooth and on time"
Cons: "no charging ports on plane"
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "Not much"
Cons: "Almost everything"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Food service everything"
Cons: "Everything was just perfect"
Pros: "friendly service"
Cons: "no head support"
Cons: "I was waiting over 1 hr for my suitcase...."
Cons: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"
Pros: "Nice to be on a full service airline for once"
Pros: "departure & arrival on time"
Cons: "The seats are very very uncomfortable I cannot imagine flying more than 2 hours on that plane."
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Pros: "Convenient schedule, excellent service, good food, all-around positive experience."
Pros: "Friendly crew, had row to myself, smooth flight"
Cons: "Delayed departure"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "The crew was great, the aircraft new and tidy, the flight arrived a bit early, the food and beverage options were solid. Loved the complimentary wine and beer! Good movie selection."
Cons: "I was assigned a different seat than I selected when booking - lost my aisle spot although I checked a few days ago and a seat of my choice was clearly assigned on my reservation. The airline agent in the airport was rude and not helpful."
Pros: "Lufthansa was great . It was just that the weather did not cooperate in Boston."
Pros: "Great service and comfortable bed for sleeping in business class"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Cons: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Pros: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Pros: "I like Lufthansa good service"
Pros: "Very friendly crew"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines"
Pros: "The price was good."
Cons: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Cons: "Boarding system was chaotic. Not enough space for all people, so many had to stand near the boarding area, which meant those who were called to board had to push through many people. The chaos meant that is added stress to personnel trying to board people in a calm and effective manner and had to shout loud to get the right people to board at the right time. Just an overall unpleasant experience. I was glad when I finally got on the plane"
Pros: "On time, great crew, comfortable ride even in coach"
Cons: "Proper charging stations on planes (not just underseat plus, but better to have front-facing USB)."
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Cons: "They lost all my luggage"
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Cons: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "Entertainment very good food good"
Cons: "Cramped boarding disorganized"
Pros: "comfortable flight, excellent crew."
Pros: "Good flight with good service."
Pros: "Staff where unbelievable nice and kind"
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Very comfortable in a very good flight crew"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."
Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."
Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Cons: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Cons: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "Sat in exit row, so leg room was great. Entertainment: played 5 card draw with my wife."
Cons: "Aer Lingus' model is kind of no frills, so can't be upset about no movies, free drinks, etc."
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Cons: "Need Fruits, vegetables, salads, fresh fish,"
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Pros: "The opportunity to land close to home."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "There's no aer lingus desk at marseille airport. I arrives a few minutes late and nobody could help me. I missed my flight. Ryanair staff have me aer lingus's phone number to rebook for the day after, and of course on the phone she told me that I had to do it online."
Pros: "crew was nice"
Cons: "seats were very uncomfortable."
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Cons: "My original flight was cancelled & this meant I missed my connecting flight to Donegal at 1 pm -- had to wait for the 7 pm flight to Donegal -- I was not happy as I was to attend my Mother's 80 th birthday"
Cons: "the staff was rude"
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Pros: "More leg room"
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "crew great comfortable"
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Service and crew are great"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "The service was very professional."
Cons: "Everything went well."
Cons: "They were unfreindly and rude."
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Free snack and drinks. Good service."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "There were not noodle soup ready this time."
Pros: "Efficient on and off Staff polite and helpful"
Pros: "Pretty decent"
Cons: "Not much"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "No complain about Air France. The service and food are very good. Enjoy it."
Cons: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Pros: "Crew members were nice and polite."
Cons: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Cons: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Cons: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Cons: "Had to stand outside in rain & wind while waiting to board. Took a very long time to board. Very loud people. Excessively loud engine noise. Attendant made me open my window shade. Small seat did not recline. No seat pocket for magazine."
Pros: "The trip was smooth once we got a plane. Everything else was as ecpected."
Cons: "Delayed multiple times and finally departed 2 hours late. Interrupted a full day’s worth of travel plans."
Pros: "There is nothing to like about an airline that appears to have low fares and then nickel & dimes you for everything, typical bait-and-switch style of doing business."
Cons: "First of all, this airline needs to train their staff better. The gate agent I dealt with on a flight has no business in any field where she would be required to work with people. Second, this airline needs to get their s*@t together when it comes to baggage. I was humiliated (by the creature they hired for a gate agent) when I was forced off the boarding line and then demanded to pay 200 euros (cash only and in euros only) for carry-on luggage that was under the size and weight requirements, and had already flown, without incident, on numerous flights during the same trip. I filed a complaint with Ryanair and weeks later received a very passive, useless, response from some brain-dead individual in corporate I suppose. No one at Ryanair cared about the mafioso-type treatment my family and I, including my 80-year-old mother, received. Avoid this airline at all costs (literally and figuratively)! It will not save you money, or anything else. It will only cost you more!"
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Cons: "Baggage policy"
Cons: "How rude the crew members were and unhelpful."
Pros: "I got to my destination."
Cons: "We were charged almost 200 euros extra because we did not check in online (which we could not do because we had been traveling for 30 hours and did not have Wi-Fi in the air) and when we went to check in the receptionist was rude about the fact that we had not checked in, so we had to go across to a different counter to pay our fee, go back to check in at the first counter, and then was told we could not be seated together, when it turned out the flight was half empty. Besides all of this, the planes are not nice, you are only allowed one carry on (no personal item) and the seats are not comfortable. I thought we would save money but check in fees and ridiculous baggage fees made this flight cost more than a nicer airline."
Pros: "Customer service was horrifying"
Cons: "The continues pressure to buy makes every flight moving in a tunnel of Terror"
Pros: "Great service, friendly crew. Smooth flight"
Pros: "On time and friendly service"
Cons: "Hard landing was a bit worrisome"
Cons: "Flight cancelled just a day before departure."
Pros: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Cons: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Pros: "It was a quick flight"
Cons: "The employees were just as unhelpful flying to dublin as they were flying out of dublin. Simple questions were met with disdain and annoyance rather than polite answers. We went through 3 different people before finding out that we didn't need to go through any of them which the first person could have told us. By the way the first person was a customer service attendant and he swiftly moved us on to the next line to stand in which was completely unnecessary and a waste of everyone's time. I will never fly with ryanair again."
Cons: "This is the worst airline I have ever flown and I have been flying a long time. It was hot, cramped, both flights were late and they had us sitting on the plane. And, it really is not as cheap as it first appears with all the extra feeds."
Cons: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Cons: "Seats are too small and don't recline. There's no entertainment. We sat on the aircraft for a hour without any explanation on why we were waiting."
Pros: "I liked getting off the plane."
Cons: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Cons: "We departed an hour late. The crew was very unprofessional. The landing wasn't good. Kept the light on."
Pros: "The efficiency of the crew"
Cons: "The flight was almost an hour late"
Pros: "The price is great. Friendly crew."
Cons: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Cons: "four hour delay--missed my appointment"
Pros: "Cheap flight Pleasant flight attendants"
Cons: "Ended up missing flight because they said I didn't check in online. I did everything I was prompted to do (passport number, add a bag, etc), but apparently there was another button on the bottom of the webpage I had to scroll down and click. They wanted to charge us 45 euros each to check in onsite. The first person also said we didn't pay our baggage fee, which we did. Once we got things situated the doors were closed (even though the plane wasn't leaving for another 45 minutes) and they wouldn't let us through. They wanted to charge us 100 euros each to change to another flight, when the flight itself cost 39 euros. They wouldn't refund the baggage fee either! Apparently they can charge such a low ticket price because they get their money by scamming people out of it. When we finally DID get on a flight the next day, it was like an infomercial the whole way there...trying to sell people everything from water to watches. I would never suggest Ryanair to anyone."
Pros: "Really enjoyed my flight to London & back to Dublin with my Nieces"
Cons: "Would have loved it if there were some Irish stewards or stewardesses on board as it would have been easier to understand their accents and they tend to warmer & friendlier in their dealings with passengers"
Pros: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Cons: "No complimentary water!"
Pros: "Friendly crew"
Cons: "The seats are to close to one another and gets unconfortable fast"
Pros: "No frills cheep short flight. Good enough"
Cons: "The comfort"
Cons: "No one knew where the boarding gate was."
Cons: "slow, disorganized check in. Boarding is hideous, I'd rather wait in a DMV line. Airline run as if consumer, and luggage, are to be avoided. I cannot understand why Anyone would fly them routinely."
Cons: "Flight was delayed and no on was told"
Cons: "Did not know there was a 45 euro check in fee per person...never was advertised!"
Cons: "Delay is annoying!"
Pros: "Cheap flight!"
Cons: "Tried to charge us for everything, including 15 pounds for printing a boarding pass. WiFi was only free for an hour at the airport, flight was delayed by two hours, plane lacked AC and was super cramped and hot. Boarding was also a mess."
Cons: "Problems with securing printed boarding passes (non EU) as could not print them ourselves at motel. Finally able to get them without charge after protest. Problem paying for checked bag online (did not go thru) so had to pay higher fee at airport. All this caused delay and rush to not miss flight. Not familiar with Ryan Air M.O. Not informed till 2 days before flight of online check in requirements. Not told could check in 30 days ahead-so could not print passes at home in US before travel. Did not know would have to enter and exit plane via stairs with large carry-on. Ryan Air should be more up front about extra charges incurred if you don't follow their protocol-esp. for first time users. Now know and will not fly with them again. Ended up costing as much or more than flying Aer Lingus Bristol to Dublin would have."
Cons: "The crew said there would not be drinks because of anticipated turbulence for the entire flight. There was NO turbulence."
Cons: "Boarding was delayed and took forever"
Pros: "We had been scared by other reviews, but this was not as bad as we'd read. There is no entertainment onboard, no food except for sale, and some luggage restrictions you need to take note of before you check in. Otherwise, quick smooth flight, friendly staff, luggage arrived, so overall fine experience."
Pros: "Friendly crew"
Cons: "Boarding was chaotic"
Pros: "If you are flying without luggage or carry-on, Ryan Air might be fore you."
Cons: "The airline charges a ridiculous amount for EVERYTHING! We bought our tickets and realized almost immediately that bags were not included. We tried to upgrade our ticket type to be inclusive of a bag, but took two hours to navigate their automated "customer service". Finally got through to a live person (which they charge for), they will allow you to upgrade the ticket if you bought through KAYAK. You have to purchase your bags separately, and 1 bag was significantly more than what our ticket costs. I contacted KAYAK roughly 5 hours after the original purchase, and they could do nothing because Ryan Air is a low cost carrier. It was cheaper buy Aer Lingus seats inclusive of luggage than to add luggage on Ryan Air. I will never fly Ryan Air again, and caution anyone trying to buy Ryan Air through KAYAK"
Pros: "We were unable to check bags in advance. Staff handled at bag drop."
Pros: "Love the crews of Ryan Air!"
Cons: "I wish that there was at least water for free."