Traveller reviews
Overall rating
6.3
Good
Based on 2,324 reviews
Boarding
6.6
Comfort
6.4
Crew
7.3
Entertainment
6.3
Food
5.6
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Air Canada information
| IATA code | AC |
|---|---|
| Routes | 435 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 118 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
602
195
152
369
8
Find reviews that mention:
flight attendants
direct flight
flight was delayed
good flight
missed my flight
short flight
crew was great
food was good
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2.0
Too many delays
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10.0
Wifi didn’t work
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10.0
Funny leave 45 mins late but get in on time.
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4.0
I bought the ticket on Kayak site specially indicating 1 checked luggage (23kg) and carry-on and yet at Warsaw airport they informed me that in the system nothing indicating this and I had to pay about additional 100$CAD.
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4.0
My baggage was damaged
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6.0
Personnel great, Flight was really delayed
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6.0
Wish they gave us blankets. It was a bit chilly on the plane. .
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4.0
Food could have been better.
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4.0
Air Canada sucks. Small uncomfortable planes, delayed at every leg of journey, unpleasant staff, can’t make changes to seats, requests at airports denied. I had heard negative things about AC and they were confirmed.
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8.0
Seat cushions need to be improved.
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6.0
After every passenger was boarded the captain announced that the lavatory had to be cleaned. We waited a half hour for that to be done before we finally took off. Nothing was offered in the way of drinks or snacks while we bided our time. Otherwise,the flight itself was uneventful.
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6.0
The luggage cabin door just broke while we were taking off. The monitors on the seats were not working. The bathrooms were not replenished with napkins.
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8.0
Nothing too bad
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8.0
The luggage space overhead is the old configuration. Bags can't be stored in a vertical position. Delay at arrival gate in SFO, but I can deal with that. Service was fine.
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8.0
During boarding, the crew told us there was new room left in the overhead bins, so carry-ons that didn't fit under the seat needed to be checked. Barely half the passengers had boarded at that point. I left my carry-on case outside the plane for checking. When I got on the plane, I saw there was still plenty of space in the overheads, so I went back and got my case. Another complaint, there was literally no entertainment of any sort on this plane. No screens for movies, no headphone jacks for music, nothing. I could understand if it was a an hour-long commuter flight, but it was 3+ hours.
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6.0
Start drink service earlier, midway they had to stop as we were arriving.. Staff knows this is a short flight - so get your act together and start the service as soon as possible when the plane reaches cruising altitude
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4.0
Meal selections were not available, they ran out of first selections as well. Food lacked taste (and no it was not because of altitude) - it was just sub-standard.
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4.0
I travel frequently and every single Air Canada flight I have taken in the past 2 months there has been an issue, especially with flight delays…
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4.0
One hour delay for takeoff. Hostess was nice.
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2.0
Flight delayed three and a half hours due to mechanical problems with the plane!
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8.0
meal should be served on a larger tray.
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8.0
I upgraded to a seat with more legroom, plus the seat next to me was empty, so it was a pretty comfortable flight.
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8.0
The flight was late departing and late arriving.
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8.0
Just delayed an hour almost 11 pm arrived in Vancouver.😌
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2.0
The gate and check-in were a nightmare. Even though my itinerary only had a layover in Vancouver, I was required to recheck my luggage, then I was required to pay $135 for a reason that I still can't understand-the agent's explanations made no sense. I am furious with Air Canada. (On top of this, my flight to Seoul was delayed and I ended up missing my connection to Ho Chi Minh City.)
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8.0
Good flight. Crew was professional ,kept us updated.
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8.0
They were wrong in their information of which carousel our luggage was going to be . at Detroit Intl airport
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6.0
Delayed in Chicago and movie screen didn't w
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6.0
Delayed in Chicago. My movie screen didn't work.
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2.0
TSA scanned my boarding pass and i got through the gate but they airline deemed my not valid. Major flaw in the communication and boarding pass scanning system and now I’m paying an extra 2000 for the whole flight
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Air Canada FAQs
What is Air Canada's carry-on size allowance?
Where does Air Canada fly to?
What is Air Canada’s primary hub?
How does KAYAK find such low prices on Air Canada flights?
Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Edmonton Airport (YEG)
- Ottawa Airport (YOW)
- Winnipeg Airport (YWG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- London Heathrow Airport (LHR)
- Frankfurt am Main Airport (FRA)
- St John's Airport (YYT)
- Miami Airport (MIA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA code
- 1-800-709900 Call
- aircanada.com/ie/en/aco/home.html Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.