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Pros: There's nothing to like about Air Canada's Rouge service!

Cons: Seat comfort.

Cons: Uncomfortable and small space for the travelers

Cons: The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket

Cons: Boarding not organize properly Letting passengers go from front to back not good

Cons: Way to small seating area

Cons: 2,5 hours delayed. Econ seats are tiny with zero legroom.

Pros: Crew was good.

Cons: Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand.

Pros: good entertainment system

Cons: they boarded zones 3, then 4, then 5.. utter chaos. When I asked a male flight attendant the premise for this he was rude and aggressive. My wife phoned CA to book a gluten free meal the day before. The process was so complex she gave up. 9 hours no food. I was reminded again why I hate this airline

Pros: Crew attentive

Cons: Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline.

Pros: The crew was friendly and tried to provide a good service.

Cons: Wider seats and more leg room. The return trip from Ottawa to Vancouver was over $1200. I think that’s quite pricey given that any food or alcoholic beverage had to be purchased at an extra cost.

Cons: Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation

Cons: Check in was just awful. Then a three hour delay and no one was forthcoming.

Pros: I was only a few minutes late and was not allowed to check in my bag or to board the flight.

Cons: They could have let me board!!

Pros: The flight itself was fine but AC could splurge for a gate rather than bussing our to the tarmac

Cons: The enertainment system was down for over half the passengers and only returned to spotty functionality two thirds of the way through the flight. I gather after some other passengers disconnected. Clearly the system didn’t have enough bandwidth to support all 350 passengers. and why no wifi?

Pros: The flight itself was fine and the crew was excellent. The boarding process was efficient.

Cons: My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice.

Cons: Screen is slow and outdated. Easy upgrade from one class to another.

Cons: Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time.

Pros: We arrived safely

Cons: Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions.

Pros: The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual.

Cons: Serve some pretzels at least.

Pros: Food in premium economy was pretty good.

Cons: Flight was 2 hours late leaving Heathrow

Pros: Good movie selection, crew was nice

Cons: Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation

Pros: The aircraft was new

Cons: The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time

Cons: improve the accompaniment of the drink

Pros: compliance in the boarding

Cons: in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat

Pros: Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible.

Cons: Pretty much everything

Pros: Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable