Traveller reviews
Overall rating
6.3
Good
Based on 9,373 reviews
Boarding
6.5
Comfort
6.2
Crew
7.1
Entertainment
6.1
Food
5.5
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Air Canada information
| IATA code | AC |
|---|---|
| Routes | 448 |
| Top route | Vancouver Intl to Toronto Pearson Intl |
| Airports served | 118 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
3012
2301
1957
1683
23
Find reviews that mention:
flight attendants
flight was delayed
missed my flight
short flight
direct flight
good flight
crew was great
food was good
flight entertainment
fly air
hour late
leg room
great service
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6.0
Pros: The aircraft
Cons: Baggage handlingreview from
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6.0
Cons: The air conditioning
review from
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8.0
Cons: Prefer PBI We took FLL because no flight available from or to PBI
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8.0
Cons: Prefer PBI we use FLL when there is no flight available from or to PBI
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8.0
Cons: Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI
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2.0
Cons: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off
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4.0
Cons: Not so crowded during COVID. Every seat full
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10.0
Pros: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
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10.0
Pros: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
Cons: Nothing really. This was by far the best and fastest flight door-to-door.review from
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10.0
Pros: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
Cons: they did the best, were polite, helpful other AC flights taken, this was probably the bestreview from
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7.6
Cons: Tight seating
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5.2
Cons: Bathroom was disgusting. Sink and toilet clogged and filled with paper
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6.0
Cons: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.
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9.3
Cons: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods
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9.2
Pros: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth
Cons: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?review from
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8.0
Pros: cleaniness
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7.6
Pros: Everything was fine.
Cons: No issues.review from
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8.0
Pros: Fast flight Social distancing A whole row to almost every person
Cons: N/Areview from
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5.6
Pros: The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy
Cons: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask rightreview from
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4.3
Pros: Fast flight Had a whole row to myself Distancing was good
Cons: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve hadreview from
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10.0
Pros: First time traveling with my dog and it went well.
Cons: Nothingreview from
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5.5
Pros: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
Cons: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.review from
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10.0
Pros: The crew were friendly & made us feel welcomed
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3.0
Cons: What happened to physical distancing? Flight was packed full.
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7.5
Pros: I managed to get a comfortable seating
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8.3
Pros: Quiet flight in fairly empty flight
Cons: food choices, no blanketreview from
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5.2
Cons: Service was cursory
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10.0
Pros: TV movies
Cons: More popular moviesreview from
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6.6
Cons: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
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7.3
Cons: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
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Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Ottawa Airport (YOW)
- Edmonton Airport (YEG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- Winnipeg Airport (YWG)
- New York LaGuardia Airport (LGA)
- San Francisco Airport (SFO)
- London Heathrow Airport (LHR)
- St John's Airport (YYT)
- Frankfurt am Main Airport (FRA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA code
- 1-800-709900 Call
- aircanada.com/ie/en/aco/home.html Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Air Canada Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air Canada will continually update its policies accordingly. Please contact Air Canada directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Canada policies here: Air Canada Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.