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AC dropped the ball. Asked us to deboard and then board again after an hour. Then stayed in plane for 30 minutes before moving absolutely unprofessional.

I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.

The plane from Toronto to LA had barely space enough for my knees..I am 5.2 145pds..so not as large as a lot of people..could barely make it to the bathroom..I need to loose 30pds to fit in those seats

Check in baggage lady had a horrible attitude. Was not helpful at all.

They didn’t enforce the Canadian government laws on face mask requirements for flights to Canada (applies to domestic and foreign or international airlines).

the person who did the boarding was inefficient. It was more important to him to collect my luggage than to give me my boarding pass. when he did, one of my family was duplicated and misrepresented. when I went back to ask for my boarding passes, it was gone.

Very packed flight. Masks not given out v

Flight was late and boarding was a joke

Lost one of our bags after the debacle in Toronto. Utterly useless.

Our luggage wasn't checked through but no one told us until we had gone through the luggage area in Toronto. Then it took Air Canada 30 minutes to figure out IF we had to pick up our bags. Then another 40 to "escort" us back to pick up our bags. By which time we had missed our connection. The entire time, they tried to tell us it was our fault for forgetting to pick up the luggage. Oh, and when they rebooked us on the next flight...one of our suitcases was left behind in Toronto. Worst experience in air travel in a long time.

Ground crew was not assigned till 30 minutes after we boarded.

No pillows or blankets plus had to pay for food

There were no entertainment options on my trip home on a four hour flight - I will never fly Air Canada again