Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
The entertainment available didn’t work for anyone on the flight. Long 6 hr flight with no entertainment option and the staff didn’t know until an hour into the flight when we made sure they knew about it. They had no way to fix it.
Crew seemed a bit cranky. No seatback screens. But boarding was efficient and on time and we arrived early.
The worst landing I have ever had on a domestic flight. Thought we would lose the landing gear on landing in Newark. Then we spent 40 minutes trying to position the plane in the right place to be able to get the jet way to the plane. The plane arrived stopped. The announcer was that we were there. Everybody got up, then we were told to sit back down because they had to have us towed to a different position. We got towed and then everyone stood up and they told us we were in the wrong position to sit back down again, and then we got towed to a different position This did not happen immediately. It was 30 minutes while we wandered around a small section of the tarmac in Newark close to the gate, but apparently not close enough. Horrifying experience The CAB should be investigating that flight
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
This was a very average flight. The seat was out of alignment so more uncomfortable than usual. The cabin felt not well maintained. But I safely got where I needed to go.
Trip was great. A wild landing in Ottawa with the wind and rain, but the pilot did a great job. Always love flying United.👍
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
Excellent experience. Starting with the agent at the Premier bag drop who noticed I was very early for my scheduled flight and offered to rebook me on an earlier flight with my seat preference. She would not let me leave the counter until she knew that all of the changes and new boarding pass showed up on my United app. At the gate, the flight boarded quickly such that we departed early and the flight was smooth. We arrived 20 minutes early at ORD and I was able to be home in time for dinner. One of the best flights I've had.
It was a red eye flight, so no meals were provided, but it was fine with snacks. The seats felt cramped and almost too narrow.
The delayed flight was awful and moving the departure gate twice was annoying
Flight from Miami to Lima was very good, like the free WiFi to get movies and TV.
While waiting to claim my checked luggage, I discovered the airline had lost it. After a long wait and inquiries, I discovered it was on another flight. Fortunately, the airline finally sent my luggage home.
This flight never occurred because AA couldn’t get their act together.
Flight was good & early meaning the gate was changed. With gate change there were no wheelchairs & the gate attendant left without making sure wheelchairs were coming to the changed gate. I had to go to another attendant at another desk to get this done.
The flight crew were friendly and attentive. Food was good and they passed out ice cream and drinks awhile after Lunch was done. The ice cream was a nice treat! I found several movies to watch during the flight. There was many movies and tv shows to choose from. We flew Premium economy and there was enough leg room to be comfortable. The seats were also comfortable. I would fly AA again if the airfare isn’t expensive.
The pilots are always hauling in the sky. No issues with boarding only problem was layover was shortened too much by weather but luckily the next flight was still boarding and did not missit
During service there was a garbage/beverage spill near our seats that never was cleaned up. On a relatively short flight when we’re fortunate enough to actually have in flight movies available, the flight attendants pitching the AADVANTAGE credit card shouldn’t talk for the last 10 minutes of the flight so that we miss the end of the movie.
The boarding was pretty easy. However, the first class seats are not lay flat as other airlines (like JetBlue) has and therefore sleeping was a challenge.
The seats needs to be comfortables, at least please add more padding to the seats.
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
They out me in the baby row so I was surrounded by toddlers, they also did not send my luggage and was not able to book my connecting flight
I was so grateful for the kindness of the crew. They made a long trip very pleasant. Food was delicious. Many movie options
My flight from Dublin was delayed two hours which ment that I missed my connecting flight to Phoenix. American Airlines provided a hotel room and rebooked my flight for 7:30 AM the next day. I didn't get to the room until 11 pm and I had to be at the airport the next day by 5 AM. The airlines did their best but the schedule was challenging for an 81 year old.
Dinner was fabulous. Would have enjoyed a wine with it. None offered... for sale??? Breakfast was disappointing but adequate amount of food.
Excellent flight and crew. Boarding at Dublin Airport was a very difficult trying to find the right gate.
Dublin airport is big and US Customs and Immigration screening officers are is part of the process there. This eliminates screening upon arrival to US, however should be taken into consideration when playing your transfer. After all, pleasant experience enhanced by draft Guinness and Irish coffee at the buffet area near the gate. We loved boarding by the row, back of the airplane first.
There was a mixup with our tickets. They said they did not receive payment for them but yet we had seat assignments. We had to purchase last-minute tickets which cost us three times as much. that’s why they got a rated of a one.
Terrible. So upset either way this flight. We scrambled to make it as it was delayed an hour.
Great price for really nice seats and the plane and staff were great, only 5-10 minute delays!
This flight arrived late. We joined well over a thousand of other people waiting to go through customs. Air Portugal has lost my bag. We had to chase down a representative even though we had waited at the baggage claim for well over 1 hour and 35 minutes for baggage to come. No representative was there to explain the delay or to give any direction. After 1 hour and 35 minutes at least four passengers had no baggage to pick up or had a fraction of their baggage. The representative was a young woman who clearly did not have the experience to deal with what was happening. Very disappointing as of course we were dealing with great amount of jet lag and having been up for 24 hours at that point and not being able to have any of the things necessary at home that were contained in the bag was quite upsetting. That instant occurred last night at approximately 11:15 p.m. and as of 12:30 p.m. the next day I have not heard anything from Air Portugal.
I will avoid TAP if I can, the ground experience was very poor with bad behaviour from the ground crew and it was only a bit better on the aircraft.
Check-in guidance for transfer flight, boarding, in-flight service, seat comfort, etc.
The seats were not designed to comfortably see people in coach for more than 10 minutes
A good, comfortable flight with friendly crew and good entertainment options.
Flight was fine. Second meal ( fish sandwich on hard roll) was awful. My suitcase didn’t make the flight. It had been located, but won’t be delivered until tomorrow. Five days after flight
Boarding experience was awful. TAP claims I did not have check in luggage with tickets. I went 3-4 check in agents until I finally found a helpful kind agent who checked in my luggage with no fees. On top of that our flight was over 2 hours delayed with barely an apology or explanation.
Was the best airplane ✈️ ever that I never see I will traveling again again with u guys.
Tap air Portugal was the best I will traveling again with u guys. Thank u.
One of the worst experience given the middle seat even asked for the change no one honored,boarded at the end and overall one of the worst experience
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
The seat pads are past there sell by date now and are uncomfotable. Also, with screens in the back of the seat, the seats shouldnt be able to recline as this puts rhe screen in your face.
1. The website didn’t allow me to checkin from London as I have Bangladesh passport with US permanent resident card. This pushed me to sit with my wife in the middle of two aisle seats, terrible experience! 2. BA should allow within 24 hours to checkin with other passport holders to choose better seats. A 2nd verification of travel documents can be done at the desk about immigration status. 3. Food options were poor for vegetarian passengers, try to introduce healthy options avoiding carb-dense food ingredients.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
Cabin crew lovely and accommodating and I'll always fly BA in the future
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
As I have said it sucked, the ticket counter to have to find and pay for another airline to get home. Now I understand this happened over the weekend but they should have someone there to talk to us instead of throwing the regular crew under the bus.
