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The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.

As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure

It was really nice journey i personally recommend klm flight

The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

Empty seats next to me - wish it had been for a longer flight!!

I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.

Flight was on time, staff are friendly and helpful onboard.

Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.

Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.

Seats! The eternal problem in economy. They are like stones!!

I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.

Everything is good except the seats are tightened no rooms for the legs,

The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.

Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats

The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.

They lost my bag and I still haven’t received it yet

Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.

Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂

Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…