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Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "The crew was very kind"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Cons: "KLM crew exceed our expectations"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Cons: "Too hot inside the aircraft"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Cons: "Long haul flight made pleasant by KLM"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Pros: "Crew was good"
Cons: "Food"

Pros: "Friendly and efficient crew. Flights were on time if not even early."

Cons: "Nothing special"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Pros: "Crew"
Cons: "N/a"

Cons: "We did not get two of baggage at the destination."

Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Pleasant flight"

Cons: "Bag was lost"

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "Eveything is well arranged"
Cons: "Nothing"

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Pros: "On time."
Cons: "No negative"

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Pros: "Excellent service, excellent food."

Pros: "We really liked the KLM people, from the check in crew to the flight attendants."

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

"Did not like anything about the flight Did not get economy plus that I paid for"

Cons: "The plane was small. It was a quick flight though."

Pros: "The Crew was great. Friendly and attentive."
Cons: "Very small seat. Had a big person next to me and was quite uncomfortable"

Pros: "Very professional crew"
Cons: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Cons: "."

Pros: "The movie section and food were very good"
Cons: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Cons: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."

Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Pros: "Food good. Crew very nice."
Cons: "Seats very uncomfortable."

Pros: "That we had a bottle water"

Pros: "Flight arrived on time. No issues."
Cons: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."

Pros: "Nice service"

Pros: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Cons: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Pros: "Really good price, excellent service."
Cons: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Pros: "Pleasant crew"
Cons: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Pros: "Friendly staff"
Cons: "n.a."

Pros: "Great flight. Wonderful staff. No turbulence!"

Cons: "Not enough characters to express my disappointment."

Pros: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Cons: "Nothing not to like"

Cons: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."

Pros: "Plane was quite empty"
Cons: "Plane wasn't in the best shape"

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Cons: "I didn't get any veg options for my dinner at all"

Cons: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."

Cons: "Flight delayed 5 hours."

Pros: "Friendly service, good movies. Easy flight, arrived early."
Cons: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."

Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "NA"

Cons: "They charge me €70 for my bag and it should have been free!!"

Pros: "Punctuality"
Cons: "Long connection"

Pros: "Smooth flight, friendly crew, food was excellent."
Cons: "Seats very cramped"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Pros: "passed out i-pads loaded with movies, magazines and music food was good"
Cons: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"

Cons: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Pros: "New airbus with good entertainment screenset clean"
Cons: "Delays on boarding (on departing as well as returning home) Damaged luggage"

Pros: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Cons: "I understand coach is coach, but it was a little tight for my height."

Pros: "Space between rows of seats was excellent"
Cons: "No options in menu. No free wine, beer and other spirits."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Pros: "•Food was good •Wide variety on entertainment system"
Cons: "•Second bag was $120 •Boarding by group number would be more efficient"

Pros: "Direct flight"
Cons: "Small seats"

Pros: "Flight was perfect, but..."
Cons: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."

Cons: "Crew service is very poor"

Pros: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Pros: "New seats and entertainment consoles. Smooth flight."
Cons: "The food!"

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Cons: "Flight crew was rude"

Cons: "Flight delayed over an hour even though the aircraft was there. Also my luggage did not arrive aty destination"

Pros: "Sorted issues with baggage instantly"
Cons: "Labelling for seat locations"

Pros: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Cons: "Everything was simply perfect"

Cons: "There was a lot of turbulence which the crew could not do much about. Apart from that a good experience"

Pros: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"

Pros: "No food no entertainment"

Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Pros: "Left on time."
Cons: "Everything else. Utterly confusing answers to questions."

Pros: "No time... Good service"

Pros: "Plane was only 65/70 full"

Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."

Cons: "No food or even water boarding on time but delayed for no reason"

Cons: "Delayed as always"

Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"

Cons: "Haven’t flown it yet"

Cons: "The flight was nearly an hour late taking off."

Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"

Pros: "Never made the flight"

Pros: "Pre clearance in Dublin Lounge Seat facilities"

Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."

Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"

Pros: "Fast efficient boarding. Short flight so no issues."

Pros: "Polite crew and on time as scheduled"
Cons: "No breakfast offer"

Pros: "Left on time and arrived early"
Cons: "Nothing"

Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"

Cons: "Paying for coffee??"

Pros: "Check in, boarding and flight all great"

Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"

Pros: "Why are they flight atendants. So nasty"

Cons: "Lack of leg room, I know it's the safe in economy on all airlines, but it's tough!"

Cons: "On the MIA-DUB flight, my headset/entertainment would keep losing sound. On the DUB-BRU: the flight was almost an hour late. They could have at least given free coffee or water to all of us in Economy."

Pros: "The flight was delayed by a little over an hour, but the pilot managed to make up some time. Airplane was clean enough and crew was friendly."
Cons: "No free coffee"

Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"

Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"

Pros: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."

Pros: "Confort"
Cons: "Too cold"

Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."

Pros: "Crew polite. Seats comfy."
Cons: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."

Pros: "Reilly dolly"
Cons: "The other trolley dolly"

Pros: "Good attention to detail without being in your face... very prompt"
Cons: "..."

Pros: "They were really good with my daughter who was very scared of flying"

Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"

Pros: "Everything except the amt of room"

Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"

Pros: "All was perfect"

Cons: "Plane was full of noisy school rugby children"

Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"

Cons: "nothing"

Pros: "Comfortable Clean"
Cons: "Food/drinks a little expensive"

Cons: "More comfortable seats"

Pros: "Quick flight. However as is usual with Ryanair cabin crew their diction on the intercom giving instructions are appalling. This is a feature of Ryanair. Ask for diction or speech lessons and at least passengers will understand. My kids thought the crew were speaking Polish"

Pros: "Perfect timing."
Cons: "Nothing"

Cons: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."

Pros: "On time, quick boarding. Comfortable flight"
Cons: "No air bridges"

Pros: "nothing"
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"

Pros: "Warmth"
Cons: "Airport security"

Pros: "Flight was usual"
Cons: "Boarding was delayed for about 15mins but the pilot made up for it."

Pros: "A pleasant journey."
Cons: "It was fine. No complaints."

Pros: "I liked that I didn't feel squashed and this is about it."
Cons: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."

Pros: "Short and comfortable flight"
Cons: "Setting off time delayed by 40 minutes"

Pros: "Off ons time no extras got here quick all I want"
Cons: "Was perfect"

Pros: "By the time you were up it was on its wayndowm 40 mins"

Cons: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."

Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."

Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."

Pros: "Cheap & Cheerful, as usual"
Cons: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"

Cons: "everything"

Pros: "New plane was comfortable."
Cons: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."

Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"

Cons: "Nothing"

Pros: "new plane"

Pros: "Staff at gate very friendly and efficient. Staff on flight very pleasant and professional. Lovely flight no problems."
Cons: "Nothing"

Pros: "Very cheap flight, attentive and polite cabin crew"
Cons: "Delayed flight but left standing at the departure gate in Dublin waiting 30 mins for no reason"

Pros: "Once boarded the transportation task was undertaken professionally"
Cons: "- No information on the ground - 90 minute STANDING wait (like sheep in a barn) in unventillated/unairconditioned Budapest Airport discount airline departure 'hall' (barn would be a better term) - no toilet, no space, no air - On board staff was visibly exhausted, robotlike"

Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Cons: "Nothing"

Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"

Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."

Pros: "I love Ryan air prices , my flight was almost on time . Crew very welcoming and helpful , as usual ."
Cons: "For me , don't change Allstate good , thank you ."

Pros: "schedule"
Cons: "chaotic boarding process"

Cons: "half hour delay for take off :( sitting in cabin- cant use loos until plane is up... uncomfortable"

Pros: "Row 1 seating"
Cons: "40 mins late"

Cons: "Stupid 50 we had to pay extra. Never fly this airline again. A scam leaving me feeling like I was just screwed. I will actively tell people to never fly with you. Cut the surprise check in fee like normal airlines."

Pros: "no delayed, staff helpful"

Pros: "On time"
Cons: "Hard seats"

Pros: "My children and I got seats together even though I didn't pre book."
Cons: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."

Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"

Pros: "I cancelled it because you changed the time. I hope it was refunded."

Pros: "Staff were friendly, no delays and we arrived on time! No complaints"

Pros: "Cleanliness, polite crew, on time departure and landing. Good price."
Cons: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."

Pros: "Quick easy boarding."
Cons: "2 Bachelourette parties were on the flight, they boarded already drunk. Singly loudly and shouting profanities across the plane. The cabin crew did nothing to discourage this and started selling them more alcohol. The 50 minute flight was spent trying to block out the screaming and shouting from these two groups."

Pros: "Timings, the plane was fine for the short journey we had."
Cons: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"

Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."

Pros: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Cons: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."

Cons: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"

Pros: "Staff was very helpful"
Cons: "Cost 30 euro to print the boarding passes"

Pros: "Not much"
Cons: "2.5 hours late for a 60 min flight. Got given snack tokens as compensation but they applied only to airport shops that were all shut"

Pros: "Regular stuff. Mostly good."
Cons: "Leg space was littered with pieces of crisps. Perhaps it is cleaned only once a day and not in between flights."

Pros: "Flight out was perfect"
Cons: "I didn't like the 4 hour delay and diversion to Birmingham due to the runway at Stansted!!!"

Pros: "Nothing !!!"
Cons: "Twenty five minutes late taking off. Flight time 1hr 5 mins ... Time waiting on Tarmac on arrival 1hr 1 min before we got to terminal."