Pros: Was not happy at all to see insurance would cost me 120% extra on rental charge. I would have ordered it as I did my reservation through Kayak but option wasn't available and taking insurance on the spot was more expensive
28 Feb 2017
A strange experience
Cons: They tried to give me a higher level car by essaying to upsale what I booked via kayak, so the price rose to 450€ from 80€ conveyed with kayak. I didn't like the way through the seller tried to upsale me something that I didn't book. Furthermore they didn't know I had already an insurance with allianz made via Kayak, I suppose you should fine tune your partnership with AVIS. My global feedback concerning the customer care is really bad, even if auto was ok.
10 Jan 2017
Pros: The car was a new luxury car, a Mercedes Class E, which was very nice but not very helpful as it did not quite accommodate all our luggage. Since we needed an automatic, and the choice was very limited, we made it work. Otherwise the car was great.
Cons: I would suggest to buy insurance through the rental company directly, considering that if you had an accident, you would then not need to pay damages upfront, if you buy full coverage. When traveling in Europe, it makes sense to buy full coverage, even if it is more expensive, especially when you consider add ins like windshield or tire protection.