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The food was dry and tasteless. Boarding process was ridiculous. Lounge is Lisbon was of very poor quality. The website is nearly unusable. Customer service was challenging. This was my first transatlantic business class flight with TAP. There will not be another.

Food is poor. Drinks in dixie cups, only white/red wine in Premium Prime despite business class food-which even that is a joke. Second “meal” on a 12 hour flight is a bagged sandwich in a cardboard box, which on premium airlines is a snack served BETWEEN meals. The premium economy product has some good parts but is obviously a cheap way of somewhat upgrading economy without actually putting any money into it. Lisbon airport is overcrowded and almost 3rd world as an airport. Crew is efficient but militaristic-crrtianly not “warm”. Entire experience feels like an intercontinental budget airline.

This was one of the worst flights I have ever taken in my entire life. First of all, I traveled Economy, but the seats were TINY and cramped. Not just for me; everyone around me was complaining of the same thing and said they could not get comfortable. Then there was the issue of the heat. For whatever reason the heat on the plane must have been turned to FULL BLAST, because even at 30,000 feet, it was SWEALTERING. Everyone was drench in sweat. Then, they were SO STINGY with the amount of drink they would give you. If you asked for water, it was in a tiny, paper cup (think bathroom cup) and they only filled it 3/4s of the way as if the cost came right out of the pockets of the air stewards. Everything was a money grab, you could tell! You had to pay for the WiFi, which was garbage slow, and the onboard entertainment was limited and stale. If I EVER fly TAP again, it will not be Economy class. What a disaster!

Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )

The cabin crew was very courteous, professional, and courteous. Great service!

The seats were not designed to comfortably see people in coach for more than 10 minutes

Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.

An hour late. Plus literally everything was unavaiable for food and beverage service. Will never fly again. Ever.

Great airline, new, comfortable and quiet planes. Plenty of leg room and state of the art entertainment system. The big downside is the connection in Lisbon. The airport is small and a bus is needed from the plane to the terminal. Is a mess, takes a lot of time, nobody gives an explanation, boarding zones are not honored, etc.

The flight was good, but not entertainment or free food or drinks were offered.