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Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."

Cons: "Not a lot other than better choice of movies and music. Super airline as always"

Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."

Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."

Pros: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."

Cons: "I was not able to fly"

Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."

Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"

Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."

Pros: "Overall great service!"

Pros: "NA"
Cons: "NA"

Pros: "Confort"
Cons: "Same as above."

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."

Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"

Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Pros: "Food"
Cons: "Bathrooms"

Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"

Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."

Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."

Cons: "Nothing disposable about the airline but booling process gave me a headace"

Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."

Pros: "Excellent service from the crew. Flight on time."

Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."

Cons: "Seats and legroom too small"

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."

Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."

Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"

Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."

Pros: "Nothing"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"

Cons: "We could not watch anything as my wife and my screen did not work."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."

Cons: "horrible customer service at Doha Airport"

Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."

Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."

Cons: "Food"

Pros: "Every things"

Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."

Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"

Cons: "The customer service of your company is the worst."

Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"

Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."

Cons: "My bag was overweight so o checked online and it said that the charge would be $50, but when i got to the airport in Dubai the charge was $75 with no explanation about thr difference. When we arrived in LA we set on the tarmac foe about 45mins waiting for an open gate. Wasnt the best experience"

Cons: "Not serving food in time."

Cons: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"

Pros: "Nothing to like"
Cons: "No entertainment, un friendly crew, terrible food"

Pros: "Customer service"
Cons: "Snacks"

Pros: "Awful!!!"

Pros: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Cons: "Crew was not particularly friendly....almost downright rude at times"

Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"

Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."

Cons: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."

Pros: "Crew was amazing"

Pros: "Seats were very comfortable"
Cons: "The boarding was a bit unorganized"

Pros: "Fast boarding"
Cons: "The food is the worst there is"

Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"

Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."

Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"

Pros: "Left on time"
Cons: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."

Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"

Pros: "TV screens and movies. Food was great."

Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "Nothing"

Pros: "Loved the warm and very delicious quiche, thank you!"

Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"

Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Pros: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Cons: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."

Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."

Pros: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Cons: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"

Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."

Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Cons: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."

Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."

Pros: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Cons: "Tight connection on Zurich."

Pros: "Overall good"
Cons: "Delay"

Pros: "Courteous, welcoming crew. All good"
Cons: "No entertainment"

Pros: "Good food!"
Cons: "N/A"

Pros: "i'd like services and the food"

Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."

Pros: "The service was great, the staff was very friendly and helpful"
Cons: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."

Pros: "Great"

Cons: "Seats have become tiny, crew were not very friendly. No ice on an 11hr15min flight , that was delayed almost 5hours!"

Pros: "The flight was good. The flight attendants appeared to be a little cold and hard. The check in process was not so good. Seat selection was not smooth."
Cons: "I didn't have any major malfunctions"

Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."

Pros: "The crew made the best they can."
Cons: "The airplane was to old. The company should put a better one ."

Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"

Cons: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"

Pros: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"

Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"

Pros: "Courteous staff,"

Cons: "People who handle Swiss"

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "Professional and polite crew and comfy seats."
Cons: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."

Pros: "it good but the food should be better"
Cons: "don’t know"

Pros: "Both friendly and professional"
Cons: "All is perfect! They couldn’t be better"

Pros: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."

Cons: "on time, but bad connection experience"

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "The flying smooth, staff pleasant"
Cons: "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."

Pros: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Cons: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."

Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."

Pros: "Fantastic journey no problems at all thanks kayak....."

Cons: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."

Pros: "Excellent service, onboard catering and transit facilities."
Cons: "No complaints."

Pros: "The food and the attention from part of the crew were beyond excellent."
Cons: "The long wait at the gate to board."

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"

Pros: "Convenient. Good price."
Cons: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."

Pros: "Crew and efficiency"
Cons: "Too hot in the plain"

Pros: "Loved the food and staff"
Cons: "Thermostat in the plain"

Pros: "Nothing"
Cons: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."

Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."

Pros: "First time I've had a gift in economy! Very minimal, but nice! Food was very good - especially for airline food. Crew all very nice, and pre-flight in SFO was efficient and pleasant."
Cons: "I'm a wheelchair passenger, which was a DISASTER in Istanbul!. It took nearly an hour to get to off and to passport control. And on the plane, it was very uncomfortable because of so little leg room. To get out of the window seat to go to the toilet was as bad as it gets, because of row in front with reclined seats - only possible to scoot across in sitting position. Not easy....!"

Pros: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Cons: "Good food and alcohol selection"

Cons: "Food was dried out and tasteless"

Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"

Cons: "It was very hot during the entire flight."

Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."

Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."

Cons: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning​ or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish​ airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."

Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."

Pros: "even waiting time was long but i do appreciate all the effort submitted by the airline"
Cons: "may be the free shop the turkish items was not to the same level as in local market"

Pros: "I really like the food and the crew members. they all were very kind and nice to us."

Pros: "Entertainment"
Cons: "Food"

Pros: "on time, pleasant flight"
Cons: "no issues"

Pros: "Good service, good food!! I will use Turkish air again."

Pros: "Seats and entertainment, seat comfort"

Pros: "Liked the food and service"

Pros: "Nothing"
Cons: "The service is slow and bad. Very unaccomodating from the first person at the airline desk at the airport tonthe hosts on the plain."

Pros: "Selection of movies and other entertainment options"
Cons: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."

Pros: "A great example of excellent service. The entertainment system really couldn't be beat."

Pros: "Everything."

Pros: "outstanding flight assistances, excellent food."

Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."

Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."

Cons: "We called Turkish Air and chose our seats. They changed our assignment to inside seats. No notification."

Pros: "The age of the plane and the crew."
Cons: "Pre boarding took longer than what it should be"

Pros: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Cons: "my seat back did not recline."

Pros: "The food and service"

Cons: "Bathroom very dirty with odors!"

Pros: "Only check in with business line and fast track"
Cons: "Same bus with economy passergers there are not Enugu room for my hand bags the crew wait all economy passengers to load and close the doors the they start to serve us and there r no interterments on the aircraft Business class in Turkish air line worse the economy class in qatar airways or Emirates or ethad"

Pros: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Cons: "They're are no negative feed back to Turkish Arlines"

Pros: "Uncomfortable seats"
Cons: "Nothing"

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Cons: "The people sitting beside me was very loud and they didn’t stop talking the whole time."

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Cons: "Nothing!"

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Smooth flight."
Cons: "Navigating very long distance between terminals. Terminal changes"

Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"

Pros: "The attendents were very nice"
Cons: "It was a 4 hour flight with no entertainment"

Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"

Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."

Cons: "No reason for the cancellation was given. I arrived in Cairo a day late for a 10 day tour I had already paid for which caused major problems for me. I will never fly Lufthansa again."

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pros: "Over crowded"
Cons: "No entertainment"

Pros: "Good smooth flight, wine offered in economy. Crew wonderful"
Cons: "Fully booked, so a little crowded"

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Services on the planes were not fantastic"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "No any intertwine entertainment at all"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "Everything was great!!!"
Cons: "The crew attitude!!! Instead of saying "excuse me" she said "can I pass" she was rude"

Cons: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Pros: "on time"

Pros: "The most comfortable trip"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Pros: "Crew are very helpful, but some how looked unorganized"
Cons: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."

Pros: "Attendants"
Cons: "Thisnisnthe locationwhere my luggage got stuck"

Pros: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Cons: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Nothing. It was awful. Worst flight in years."
Cons: "Airport,business lounge, boarding process-they didn't know what was going on, business class seats we're nobody size seats, awful food-was supposed to be a hot breakfast but it was dinner instead, no entertainment, no tv screens, said they had wifi but they didn't. Nothing good about the flight. Crew was more concerned about keeping their curtain pulled than anything else."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Cons: "No screens at all and the boarding was messy"

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Cons: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"

Pros: "The ease and non-confusion of the boarding process"
Cons: "There wasn't much entertainment options on this flight"

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Cons: "Lovely"

Pros: "Organized"

Cons: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."

Pros: "The service was excellent. I felt I was flying in first class. Thank you."
Cons: "I think the entertainment should include movies."

Cons: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."

Cons: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Pros: "This leg of the flight we were pleased with after buying another ticket to Athens."

Cons: "Baggage was delayed!"

Cons: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"

Cons: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."

Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."

Pros: "Cabin crew was good."
Cons: "Delays are unavoidable. But better communication during delays would be helpful"

Pros: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Cons: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"

Pros: "Cabin crew were excellent. Didn’t try the food because I was very sleepy. The business class cabin was pretty much economy seats with the middle blocked out. But I managed to sleep the entire flight. I have flown Aegean/Olympic on almost all their aircraft and I always look forward to my flight."
Cons: "Being everything economy seats they’re a bit stiff. I knew the flight was delayed but the airport monitors in Budapest didn’t update to indicate it was boarding."

Pros: "Nothing positive to report, besides getting to Athens almost an hour late"
Cons: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"

Pros: "Although they were at the right size snd weight. I was skipped dinner."

Pros: "We made it to destination."
Cons: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."

Pros: "Very nice crew, had trouble with boarding"
Cons: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"

Pros: "The food, crew was nice and polite."
Cons: "Didn't have any entertainment"

Pros: "Very professional services from your ground & plan crew"
Cons: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"

Cons: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"

Pros: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."

Pros: "The CREW was very friendly and aircraft wasn't bad itself."
Cons: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."

Pros: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."

Pros: "Polite"

Pros: "As above, for this 2d leg of our trip on Aegean, we gave Aegean an overall 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane, and this time,help from the airplane to the train station once we reached Rome."
Cons: "Food was some kind of basic dough filled with something I couldn't recognize."

Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Pros: "I like the crew on the flight only."
Cons: "I never like the unpolite coordinating with the travellers."

Pros: "Clean aircraft Legroom Polite service"
Cons: "Delayed No onboard entertainment"

Pros: "Boarding was quick and easy, painless and the flight was on time"
Cons: "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."

Cons: "Excessive and undisclosed baggage fees"

Cons: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."

Pros: "The food"
Cons: "Itching negative"

Pros: "Nothing"
Cons: "Everything was bad delayed and unprofessional team."

Cons: "30 minutes delay on boarding. Flight attendants did not pay any attention to me when i pressed the assistance button. No one ever came to ask what i needed, they passed by me more than 10 times while the attendance light was on but they never saw it. Very disappointing."

Pros: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Cons: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"

Pros: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Cons: "Food served was not that good."

Pros: "Very nice stff... easy customs, and we liked the plane for a short flight."

Cons: "No entertainment on a 4 hour flight"

Pros: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Cons: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."

Cons: "When staff give own bags and check pass have a problem and give more time but don't say any thing to me only says we fixed the problem, after that when we went to airplane and check the tickets machine has a alert , again we have a problem!! Again checked own passports and didn't say anything to me, only say nothing!!!! And we have anxiety."

Cons: "boarding took for ever. service from the cabin crew was not good. no entertainment."

Pros: "Wow, the free meal was awesome. My new favorite airline."

Pros: "I loved everything :-)"

Cons: "excessive cisa checks for my wife who is not an EU citizen"

Cons: "I would like if you call me and I tell you. 972-508935554"

Cons: "Waiting more than 3 hours in Athens"

Pros: "The flight was smooth"
Cons: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."

Cons: "I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens. I had everything ready my boarding pass my passport and my visa. Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration. I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa! Then she said oh I didn't see that sorry. This took approximately 10 minutes. Ok she apologized but it didn't sound sensere or honest. I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal. I was NOt treated the way customers should be treated. She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude. It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality. Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology! Thank you for having the time to read my complaint."