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Pros: The flight was smooth, and the crew very friendly.

Cons: The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack.

Pros: The in flight snack was surprisingly diverse and tasty.

Cons: We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off.

Cons: Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed

Pros: Flight was canceled

Cons: Flight was canceled

Pros: Everything was great.

Cons: Need spacious aircrafts for such a long flight..

Cons: Crew could have been more pleasant

Pros: The service was great, crew was sweet and accommodating, food was good

Cons: Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?

Cons: KLM crew exceed our expectations

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: Slow service.

Cons: Better communication!

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Everything !!!! No delayed seat was great food great multi média great

Cons: We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee

Pros: Really great

Cons: Need entertainment

Cons: Incoming Delayed & outbound delayed 2 hrs as a result

Cons: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.

Pros: attention and food

Cons: more bathrooms on the airplane

Cons: We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee

Pros: The crew was very friendly and helpful.

Cons: The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!

Pros: Everything !!!! No delayed seat was great food great multi média great

Cons: They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!

Pros: Great entertainment selection.

Cons: I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips.

Pros: Thé crew was nice and helpful.

Cons: I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers.

Cons: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.

Pros: Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok.

Cons: The food could have been better.

Cons: Real time information about departure and gate info for delayed flight would have been helpful

Pros: attention and food

Cons: more bathrooms on the airplane

Pros: Love love love this airlines! I wish the US carriers were like this!

Pros: Staff is the best, very accommodating.

Cons: It was an old plane so not much comfort in business class

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Pros: Amazing crew. Great food

Pros: Not much

Cons: The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is.

Pros: We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami.

Cons: Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight.

Pros: The crew was very friendly and helpful.

Cons: The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!

Pros: Nothing

Cons: We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide.

Pros: Crew were great

Cons: Refreshments

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Cons: Flight got cancelled

Pros: Everything was great.

Pros: The flight attendants were friendly, attentive and efficient.

Cons: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Pros: I had a nice exit row seat and the plane had a good selection of entertainment.

Cons: flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers.

Pros: Staff is the best, very accommodating.

Cons: It was an old plane so not much comfort in business class

Pros: Crew were great

Cons: Refreshments

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Cons: Food quality was not so good.

Pros: The service is amazing .. the crew took care of us well.

Cons: Not much .. its a comfortable short flight.

Pros: Nothing

Cons: For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts.

Pros: The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!

Pros: Service, food, comfort, entertainment.

Pros: The aircraft

Cons: No overbooking next time!

Pros: Just as I expected. And I made my last connection easily.

Cons: Crew members in Amsterdam were very rude and disrespectful

Pros: Crew was helpful and food was very good

Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai

Pros: Great airline

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Cons: Don’t be late

Pros: I lost the flight????

Pros: Chief of the cabin

Cons: Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff.

Pros: The flight was smooth, and the crew very friendly.

Cons: The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack.

Pros: Food was ok

Cons: Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Cons: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.

Cons: It was a very long flight and the leg room is too small especially for a very tall person.

Pros: They were helpful

Cons: The entertainment services on the plane