Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
Generally good. The crew is excellent. The food could be better.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
Flight was more then 3 hour late and I did not get my luggages
Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Comfy seats, great cabin service and a very relaxed experience
It is just fine but I am okat withi it is because for a 30$ flight I didn't expect anything more.
The whole flight was coughing and farting all the way. It was impossible to breathe. If people are traveling sick they should either not be allowed to fly or made wear masks
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
You have couple of KG's grace on checked luggage
I liked the regular updates and appreciated the automatic online checkin which didn’t work for our Vueling flight so I had to do this myself.
The baggage policy is pathetic. We paid for our carry-on bags online. Said if we don't remove the wheels of our carry-ons it's not considered a carry-on. We all measured our bags according to the website beforehand. We were not refunded for our bags and were obligated to buy it as checked in bags for over $70 online or $90 over the counter. First and last time I travel with this airline.
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Flight cancelled, lost a day of travel where we were trying to meet friends we couldn't meet. Iberia website is very difficult to navigate and has lots of dead links. If you do not speak Spanish it is even harder. Tried communicating on their WhatsApp and that was also close to impossible. We were told we'd be compensated 150EU's for this cancelled flight but there is no avenue towards rectifying this issue. I've had to take it up with my credit card to contest the charges and not pay for a flight that didn't happen but doubt I will ever be reimbursed for my two Ubers to the airport where we never even departed or the 150EU's we were told we would receive. I would never fly Iberia again. Clown show.
temperature was too cold there should be free blankets, seat are very uncomfortable, entertainment is limited.
It was a wonderful experience with great food, great staff, and no difficulties boarding!
Flight delayed Service could be better Iberia staff are not really friendly
Horrible. Paid for seats for my family. Iberia changed planes and never notified us that the seats we paid extra for did not even exist on the plane. We were randomly placed on the plane. Thankfully, we were seated together. Upon boarding, my youngest daughter was pulled from the line and they just arbitrarily changed her seat 7 rows back from the rest of the family. I had to wait at the gate while they tried to see us back together. One of the most uncomfortable small spaces on a plane I’ve ever experienced. When I called Iberia, they first told me that no mistake was made that the plane was never changed. Yet my receipt for my paid seats were for rows that did not even exist on this type of plane we were getting on. They said that they would reimburse my money and I would get an email, but I’ve never received any information or emails regarding a refund for the seats that I had paid extra for. Then when we arrived in Madrid, one of the pieces of luggage that we had checked in was damaged to the point that the handle that was stowed in to the luggage was broken off by the crew members handling the luggage. The crew on the plane was very nice, but as far as the rest of the experience, I would be very hesitant to ever use Iberia again.
Iberia is a much classier experience than their US partner airlines.
Food is very bad! They didn’t put me and my family sitting all together. The airlines want to charge for everything such as seat, boarding priority and etc but they have to pay attention on what they are providing in exchange!
Since our connecting American Airlines flight was delayed we missed our originally scheduled flight. That meant there were no business class seats available, so we got the last two premium economy seats on the next day’s flight.
Flight was delayed by well over an hour. Communication was terrible.
How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
I liked that the chairs don't go back too far. I did not like the entertainment system, which was really terrible by industry standards. The crew were unpleasant. The main meal was terrible, the morning meal was quite good.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
We were helped whenever needed and had a pleasant flight.
Very good service. One of my journey was by bus. But they advised by plane. Wrong information
The distance between terminals was not clear to me and on my return flight i almost missed y flight in Frankfurt.
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
Shorter flight but no food or entertainment. Flight was packed and no room to store carry on baggage.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
