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The flight was delayed but we got to our final destination.
The flight was delayed but we got to our final destination.
I just can’t understand why are you sell to many tickets ???? We had to wait 2 hours before 13 people from our flight take money and go to next day flight!
How about not delaying a red eye flight by 3 hours and causing a chain reaction of missed connecting flights
I was surprised to have such bad service since I feel Delta usually does a good job for long haul flights, but this experience was quite bad. Onboarding was chaotic, the flight was uncomfortable as the cabin temp swung from very cold to steaming hot, and the attendants were rude and inattentive.
This flight landed early, but deplaned late. We were stuck sitting and waiting for a gate for over an hour
Ticketing process was very slow and flight prior to ours had to cut the line. Boarding process was painful, entertainment did not work reliably throughout the trip and required multiple resets which took 20+ minutes, wifi did not work
There is no free Wi-Fi or screens in the seats for this flight. It would be nice if they had actual actual healthy drink options like a flavored sparkling water. The flight was very dark because nobody was sitting on the left side and they didn't open any of the windows. The plane was kind of and had small overhead bins. There was no distinguishable difference between economy and comfort Plus.
Should board from rear to front, and from windows to aisles. That would be faster and more efficient than boarding from front to rear.
Comfort of seats, ease of boarding. Food selection could be better
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.
We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.
Same basket of unhealthy prepackaged snacks (junk food) which was depleted by the time it got to my row!!
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
Don't often sit in 1st class. Our experience was great.
The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.
Terrible!!!!! Gate changes are a nightmare for elderly. I had to walk to another Terminal without any assistance! It was awful. When I finally arrived in Philadelphia my back and knee were killing me.
On time! Cabin crew attentive. Good WiFi sofrtvterm free internet appreciated
Short flight so not much to rate. Surprised I had to pay for a soda.
the room on the plane was good but that is because flight not sold the other three seat and I had room. the food in terrible.
First the price I paid was excellent, my flight was full, but my seat was roomy. The one downside to the experience was they had games on the entertainment console. The guy behind me poked at my head about half the flight. I hope they get rid of this feature.
Very good need to offer better choice of food for business
They should. Heck planes more often not when they are suppose to be leaving causing delays
Crew was fantastic got lovely food and plenty of water. Entertainment was good. Never had to ask for anything. Left on time and got to Seattle early. Luggage did not take long either.
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Boarding was so quick, flight was ahead of time which is great and the pilot spoke clearly and was letting people know everything, amazing, love travelling with you 😊
Great hospitality and service! Seats could always be cushioned better.
Excellent long haul experience really enjoyed using Dublin pre-immigration
The Air Canada agent was very helpful helping with my luggage and cat carrier when I went there instead of United.
I liked Seattle but nothing air Canada did there was any good at all neither was kayak as when I purchased my flights the price I purchased at was not what kayak charged to my card and there has been no responses to my emails ....
No food offered. Parents with babies placed in the middle of the plane. Next time, place parents with babies in the corners of the plane to ensure comfort for others who don’t have babies.
The seats are comfortable. Flight was comfortable and on time. Love the format of the map (so different from United.
Great Aircraft Nice crew I got really sick on the food which lasted for a number of days
Can’t comment on food, I didn’t have any but I don’t ever plan on it so I guess that says something on its own. Seats & arm rests are uncomfortable, have to use own devices for entertainment and there was no where to charge. Air travel has become barbaric, if I didn’t need to do it for work I’d stay home.
Seats are warn out, feels like your sitting on plastic. Staff was okay at best, doing the minimal they can for there job.
I never travel again cause Toronto to London flight canceled last minute.. no hotel nothing never recommend any at all thanks
Professional service. Comfy seats. Very comfy, actually. Food gets 4.5 out of 5 stars. For premium economy they could have surprised us. Nevertheless, it was solid. Can't complain. Highly recommended.
Flights on time. Friendly/pleasant ground and in-flight staff. Better snacks and films with captions,
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Not sure if the crew were experiencing something unknown to me,but the service of passing water was non-existent.In addition,please take consideration when providing yogurt as alternative for breakfast as some of us, could be lactose intolerant.. thanks
Not enough trash pickups throughout the flight. Everything else was great.
We have business class seats from Los Angeles to London. The crew is friendly and provided great service. The flight was very comfortable and very smooth. Will use this airlines again in the future.
Updates from pilots about delays would make them less frustrating.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
It was the most uncomfortable flight I have ever had , it was a nightmare ,the seats were narrow and I was very cramped, the food was awful, there was over weight person seating next to me or should I say seating on my lap.Most of her was overflowing onto my seat .For 6 hours I endured this gulag like conditions. I will never ever book any flight with British Airlines
Messed about all day by airport staff. BA staff onsite refused to help, while we were with airport police regarding a theft. Had to pay £300 for new flights, and the new flight was 3 hours late leaving. Horrific