IATA code | SU |
---|---|
Routes | 326 |
Top route | Saint Petersburg Pulkovo to Moscow Sheremetyevo |
Airports served | 157 |
Top airport | Moscow Sheremetyevo |
Pros: The crew was ok. & the seat comfortable.
Cons: The baggage rule.
Cons: 24 hour delay without accommodation is not acceptable !!
Cons: They list checked our stroller in at the gate but didn’t give it back at our layover in Moscow 6 hour carrying a baby. And when we went to their desk immediately after getting off our plane from Sofia to Moscow they wouldn’t even call the plane to see if it was there.
Pros: Everything
Cons: Nothing
Pros: The crew was only fine
Cons: Crew not that good seats it's really uncomfartable
Pros: Poor food poor seats...it was bad service
Pros: Very poor airline.......never again
Pros: Premium Economy has good seats. Staff OK.
Cons: The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them
Pros: Crew was helpful and friendly.
Cons: Cleanness has to be better. Toilets were old and dirty and smelly. Also cleaning crew did not clean the trash before us as I found trash in the pockets of the seat. Overall I could feel that the plane was too old and dirty. Also they can change the food quality. Too poor.
Cons: My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost.
Cons: You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine.
Moreover ,its not "reasonable" to serve wine in cartoon cups.
You should improve your WIFI service,when it is offer.
Pros: Food
Cons: Food
Pros: Entertainment
Cons: Food
Pros: Excellent service from crew
Pros: Good airline and good service
Pros: Great airline and service
Worse and worse
Cons: Hostesses are worse and worse. Forget everything you say. You repeat 5 times.
All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones.
Late for 30 minutes, which is norm for the company.
Then you for the luggage for more than 30 minutes. Worst in Europe.
Cons: There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.
Cons: Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.
Pros: the crew was very welcoming and always wanted to help.
Cons: my luggage didn't arrive
Delayed flight and a lost in transit bag
Cons: Flight was delayed and the airline lost my bag
Great
Pros: Everything
Cons: Nothing
Pros: Everything nothing
Cons: Nothing
Pros: good landing on windy day
Pros: the food was delicious and the flight was smooth, the crew was friendly
Cons: navigation for the tv was extremely difficult.
They also took a long time to pick up al the food trays on this flight
Pros: the food was delicious and the flight was smooth, the crew was friendly
Cons: navigation for the tv was extremely difficult.
Cons: Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late.
Delayed
Cons: Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!
Pros: Quick boarding
Cons: Crying baby
Pros: A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!!
LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them.
Cons: LastMinuye.Com - the worst experience ever ... and now thankfully never again
Lost baggage, 2 hour delay
Pros: Nothing, we were two hours delayed and my baggage was lost.
Cons: 2 hour delay and lost baggage
It was ok
Pros: Just on time flight, good service from crew on board.
Cons: They do not offer liquor in an international flight.
Long wait for baggage at SVO.
Entertainment service has poor usability.
Cons: The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule.
Many hours extra traveling due to this problem plus no belongings. Very frustrated
Pros: They let me buy a beer at off hours from regular food and drink service. Movie choices were good.
Cons: Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets.
Pros: Real stainless flatware with the meal.
Cons: 3.5 hour flight and no entertainment system. The jet felt old and used.
Miami to Tel Aviv via Moscow.
Pros: Service was very good
Cons: The seats are horrible!!!
The 2 plug system for the headphones which prevents you from using you own
Late arrival crude cabin crew cheap food
Pros: Flight is over. Dreading return
Cons: Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.
Delayed four hours.
Pros: Delayed four hours. Had to change planes and still wait more than an hour to take off.
Cons: Delayed four hours. Had to change planes and still wait more than an hour to take off.
Pros: Ok
Cons: Ok
Pros: Nice and friendly crew, good food. Perfect!
Overall woth the choice, but horrid lack of leg room
Pros: check in was fast
There is free food
free luggage one piece a head
Blankets pillows slippers
Cons: Food is getting worse than before, though it's not yet horrible
Touch screens work very very slowly
Only half of the chargers built into the chairs work.
No leg room whatsoever
Awful seat to Dubai
Pros: Boarding was smooth
Cons: I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either
Heavy delays at JFK
Pros: Fast flight and smooth, little turbulence.
Cons: 2hr delay at JFK resulted in missing my connecting flight to Dubai. The drink and meal service was awful. I tried calling for an attendant using the help button and they didn’t respond at all.
Pros: The seats was more comfortable large,
Cons: The coffee is not good,
Pros: Food was good
Cons: The seats was not comfortable
AC didn't work - it was like in a sauna
Cons: AC didn't work - it was like in a sauna
Pros: Crew
Cons: Passengers
Pros: Food on Aeroflot is good these days and the flight staff is very competent.
Cons: Check-in staff on this given day was not at all sympathetic.
Boarding
Cons: For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!
If i don’t really have to, i will never choose Aeroflot.
Pros: Good price for the tickets.
Cons: Worst airport i’ve been thru.
Cons: The food was really bad. Mushi pasta for every meal
Pros: Seats were comfortable, breakfast was good
Pros: It was a nightmare
Cons: It was a nightmare
Cons:
This is the second time I've been doing follow-up flights
It's a nightmare you're not professional at all. It's my last flight with you
You need to be ashamed you're not just wearing a card to sell
I'm going to sue you
You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F
I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei
I could not meet
You should be ashamed
Cons: You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F
I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei
I could not meet
You should be ashamed
Not bad flight
Pros: The crew was nice and the food was ok for such a short flight
Cons: Had to change terminals which took forever, almost missed this flight because the previous one was delayed. They lost my luggage, which didn’t arrive till later at night
Bad flight
Cons: The flight was delayed which didn’t allow enough time for a transfer. The crew was rude, apparently there is no alocohil served on this flights, even for purchase. You can buy some beer for 4 euros but nothing else. They didn’t turn on a/c so it was very hot as well. The choice of movies was horrible.
Aeroflot airlines terrible
Cons: Missed the connecting flight in Moscow because the airline does not allow enough connection time. There were 2 people at the transfer desk to accommodate this situation for at least 4 other flights. They made me check my bag for being overweight by .1 kilogram. I dont know if I will ever see it again and i have 2 more weeks of vacation.
I miss the fligth becous i came 18 min befor depertur insted of 20 min
Cons:
I came 18 min befor depretur insted of 20 min
& airflot didnt let me go on the plain becus of 2 stuped min
" this is airflot polocy " thy told me "you have to be 20 min & mor befor deprtur "
Shem on you airflot !!!!!!!
I hade to spend mor 130£
&50 £ for hotel & wheit to next flight in morning
Old plane, old seats w/ even worse leg room.
Pros: ?
Cons: Very uncomfortable seating. Only saving grace was I had two seats to myself. Not sure I would have kept my sanity and feelibgbib my legs if I had to share.
Pros: Everything
Cons: Nothing
Cons: My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost.
Pros: Excellent service from crew
Pros: Good airline and good service
Pros: Great airline and service
Cons: There are no screens and the entertainment app needs a lot of work, it’s not smooth. Add screens or make a better app. also improve the movie selection available.
Cons: Entertainment needs to improve. there is poor movie selection and the screens are outdated. Touchscreens don’t work very well, movie selection is old. This is a 10+ hour flight please improve entertainment.
Great
Pros: Everything
Cons: Nothing
Pros: Everything nothing
Cons: Nothing
Pros: good landing on windy day
Pros: the food was delicious and the flight was smooth, the crew was friendly
Cons: navigation for the tv was extremely difficult.
They also took a long time to pick up al the food trays on this flight
Pros: the food was delicious and the flight was smooth, the crew was friendly
Cons: navigation for the tv was extremely difficult.
Pros: Nice and friendly crew, good food. Perfect!
Pros: The seats was more comfortable large,
Cons: The coffee is not good,
Pros: Food was good
Cons: The seats was not comfortable
Pros: The crew was ok. & the seat comfortable.
Cons: The baggage rule.
Pros: The crew was only fine
Cons: Crew not that good seats it's really uncomfartable
Cons: You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine.
Moreover ,its not "reasonable" to serve wine in cartoon cups.
You should improve your WIFI service,when it is offer.
Pros: Food
Cons: Food
Pros: Entertainment
Cons: Food
Pros: Quick boarding
Cons: Crying baby
Pros: They let me buy a beer at off hours from regular food and drink service. Movie choices were good.
Cons: Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets.
Pros: Real stainless flatware with the meal.
Cons: 3.5 hour flight and no entertainment system. The jet felt old and used.
Miami to Tel Aviv via Moscow.
Pros: Service was very good
Cons: The seats are horrible!!!
The 2 plug system for the headphones which prevents you from using you own
Pros: Ok
Cons: Ok
Pros: Crew
Cons: Passengers
Pros: Food on Aeroflot is good these days and the flight staff is very competent.
Cons: Check-in staff on this given day was not at all sympathetic.
Pros: Seats were comfortable, breakfast was good
Not bad flight
Pros: The crew was nice and the food was ok for such a short flight
Cons: Had to change terminals which took forever, almost missed this flight because the previous one was delayed. They lost my luggage, which didn’t arrive till later at night
Cons: 24 hour delay without accommodation is not acceptable !!
Cons: They list checked our stroller in at the gate but didn’t give it back at our layover in Moscow 6 hour carrying a baby. And when we went to their desk immediately after getting off our plane from Sofia to Moscow they wouldn’t even call the plane to see if it was there.
Pros: Poor food poor seats...it was bad service
Pros: Very poor airline.......never again
Pros: Premium Economy has good seats. Staff OK.
Cons: The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them
Pros: Crew was helpful and friendly.
Cons: Cleanness has to be better. Toilets were old and dirty and smelly. Also cleaning crew did not clean the trash before us as I found trash in the pockets of the seat. Overall I could feel that the plane was too old and dirty. Also they can change the food quality. Too poor.
Worse and worse
Cons: Hostesses are worse and worse. Forget everything you say. You repeat 5 times.
All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones.
Late for 30 minutes, which is norm for the company.
Then you for the luggage for more than 30 minutes. Worst in Europe.
Pros: the crew was very welcoming and always wanted to help.
Cons: my luggage didn't arrive
Delayed flight and a lost in transit bag
Cons: Flight was delayed and the airline lost my bag
Cons: Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late.
Delayed
Cons: Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!
Pros: A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!!
LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them.
Cons: LastMinuye.Com - the worst experience ever ... and now thankfully never again
Lost baggage, 2 hour delay
Pros: Nothing, we were two hours delayed and my baggage was lost.
Cons: 2 hour delay and lost baggage
It was ok
Pros: Just on time flight, good service from crew on board.
Cons: They do not offer liquor in an international flight.
Long wait for baggage at SVO.
Entertainment service has poor usability.
Cons: The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule.
Many hours extra traveling due to this problem plus no belongings. Very frustrated
Late arrival crude cabin crew cheap food
Pros: Flight is over. Dreading return
Cons: Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.
Delayed four hours.
Pros: Delayed four hours. Had to change planes and still wait more than an hour to take off.
Cons: Delayed four hours. Had to change planes and still wait more than an hour to take off.
Overall woth the choice, but horrid lack of leg room
Pros: check in was fast
There is free food
free luggage one piece a head
Blankets pillows slippers
Cons: Food is getting worse than before, though it's not yet horrible
Touch screens work very very slowly
Only half of the chargers built into the chairs work.
No leg room whatsoever
Awful seat to Dubai
Pros: Boarding was smooth
Cons: I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either
Heavy delays at JFK
Pros: Fast flight and smooth, little turbulence.
Cons: 2hr delay at JFK resulted in missing my connecting flight to Dubai. The drink and meal service was awful. I tried calling for an attendant using the help button and they didn’t respond at all.
AC didn't work - it was like in a sauna
Cons: AC didn't work - it was like in a sauna
Boarding
Cons: For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!
If i don’t really have to, i will never choose Aeroflot.
Pros: Good price for the tickets.
Cons: Worst airport i’ve been thru.
Cons: The food was really bad. Mushi pasta for every meal
Pros: It was a nightmare
Cons: It was a nightmare
Cons:
This is the second time I've been doing follow-up flights
It's a nightmare you're not professional at all. It's my last flight with you
You need to be ashamed you're not just wearing a card to sell
I'm going to sue you
You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F
I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei
I could not meet
You should be ashamed
Cons: You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F
I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei
I could not meet
You should be ashamed
Bad flight
Cons: The flight was delayed which didn’t allow enough time for a transfer. The crew was rude, apparently there is no alocohil served on this flights, even for purchase. You can buy some beer for 4 euros but nothing else. They didn’t turn on a/c so it was very hot as well. The choice of movies was horrible.
Aeroflot airlines terrible
Cons: Missed the connecting flight in Moscow because the airline does not allow enough connection time. There were 2 people at the transfer desk to accommodate this situation for at least 4 other flights. They made me check my bag for being overweight by .1 kilogram. I dont know if I will ever see it again and i have 2 more weeks of vacation.
I miss the fligth becous i came 18 min befor depertur insted of 20 min
Cons:
I came 18 min befor depretur insted of 20 min
& airflot didnt let me go on the plain becus of 2 stuped min
" this is airflot polocy " thy told me "you have to be 20 min & mor befor deprtur "
Shem on you airflot !!!!!!!
I hade to spend mor 130£
&50 £ for hotel & wheit to next flight in morning
Old plane, old seats w/ even worse leg room.
Pros: ?
Cons: Very uncomfortable seating. Only saving grace was I had two seats to myself. Not sure I would have kept my sanity and feelibgbib my legs if I had to share.