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Pros: service was wonderful and I appreciated the assistance in handling my luggage in Dublin

Cons: Nothing really

Pros: Constant supply of food

Cons: No entertainment on seats

Pros: The aircraft was new

Cons: The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time

Cons: Seats next to bathroom row 30 - not good. Delayed 2 hours before departure

Pros: quick/efficient boarding - good staff - good food - easy flight !

Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Pros: very attentive crew

Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Pros: Friendly staff

Cons: Security check at gate; No priority

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Pros: The crew was very careful

Pros: Crew was very nice and the food was excellent.

Pros: The crew

Cons: Seats! They were too small!

Pros: Good seating, great food, good service.

Pros: All was good

Cons: All was good

Pros: Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee.

Cons: Comfort

Pros: The seats were awful .how many can squeeze in. .horrible

Cons: Room to breathe, move a little

Pros: There was a wheel chair waiting for me at each gate, but in Newark, the attendant took my next boarding pass and dissapeared for about 15 minutes, and left me near the gangway. I was starting to panic. My travel companion was not happy and started to vent. It ewas quite tense for awhile.

Cons: The seats were cramped. I boarded first because of a broken ankle and a leg boot that turns into a child's car seat when I'm done with it. I was able to work the boot off when I had a leg cramp, but didn't have enough room to put it back on.

Pros: The UA crew from NRT to DEN met my (lowered) expectations. The best thing is the exceptional comfort afforded by the 787--it is hard to book any other aircraft if I have a choice! Going through immigration and customs at DEN is very efficient as well, and DEN makes a great connecting point.

Cons: I wish the NRT-DEN service were offered by NH instead of UA!

Pros: Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable.

Pros: Onboard, sat down & fell asleep.

Cons: The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again.

Pros: Nice clean plane, more roomy plane than first flight from Toronto

Pros: The seat were excellent and comfortable.

Cons: The automat check In was off because of over booking. Because of that We had to go into the cue with our skies and luggage.

Pros: It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise.

Cons: Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind.

Pros: The crew was very courteous and kind. It made the long flight so much easier even with being pregnant.

Cons: The seats could be more comfortable, but the blankets and pillows helped.

Pros: Friendly and helpful crew.

Pros: flight attendants were very good & compassionate for a blind passenger.

Cons: Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking.

Pros: Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated.

Pros: Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front.

Cons: Nothing really, I paid $500 for the return flight and feel I got fair value for the cost.

Pros: The crew were pleasant and helpful

Cons: The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens

Pros: Crew was so nice and seats were comfortable

Cons: Premium economy amenities were outdated, specifically the seats. My tray table was unable to lie flat so food/drink kept sliding off. Quite unacceptable. I’ll fly American next time in premium economy, much better at the moment.

Cons: When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice.

Pros: The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service

Cons: Virtually everything

Cons: The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!

Pros: I liked the big 787 plane and the in flight entertainment with individual TVs!

Cons: Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders

Pros: Crew was friendly.

Cons: 4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding.

Pros: The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA.

Cons: The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil .

Pros: The crew was amazing, we had blankets and pillows and that was super comfortable.

Pros: Seating was good

Cons: Got a seat in the middle - was pretty annoyed with this.

Pros: The crew was excellent and the seats are v comfortable

Cons: I cant really think of anything

Pros: The crew was awesome, and the seating was comfortable and lots of room

Cons: We found everything awesome

Cons: 3hr delay sitting in the plane.

Cons: Never made it on the flight and have no help getting any refund or compensation. Unable to make connections to Toronto.

Pros: The staff were very pleasant and helpful. The food was good and the seats were quite roomy

Cons: I don’t have anything to complain about

Pros: Direct boarding from business class lounge!

Cons:

Cons: One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area.

Pros: Check-in at BWI could not have been nice/more courteous. Great flight and crew!

Cons: We love this BA flight out of BWI.

Pros: new planes, good food, professional vrew

Pros: The free movie

Pros: It left on time and arrived on time

Cons: Service, comfort and food as I would rate these below 0 if there was that option.

Cons: Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall.

Pros: I liked the big 787 plane and the in flight entertainment with individual TVs!

Cons: Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: Being fed was amazing and watching free TV was great!

Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: On time and friendly crew

Cons: Boarding needs improvement