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Pros: All the crews are not friendly, the seats are comforble.

Cons: No foods for 7 hours flight. water, juice, coffer are free.

Cons: Skip Iceland Air and take a budget airline. Iceland offers nothing, no food, no free baggage, nothing.

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Crew was pleasant. Flight was pleasant.

Pros: The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can.

Cons: Free Wifi.

Pros: Seats very comfortable; real feather pillow! Everything was on time.

Cons: Breakfast consisted only of sweet items -- I didn't touch it.

Cons: Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays.

Pros: Crew was very nice and helpful.

Pros: Crew was very pleasant.

Cons: Flight was extremely late arriving.

Cons: Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management

Pros: The crew was very accommodating, especially a flight attendant named Petra.

Cons: We waited a long time to board. It would have been helpful if someone explained why we waiting so long.

Cons: Flight was delayed

Cons: Didn’t get my whole can of soda and pretzels are cardboard.

Pros: Pilot did great job, superb smooth landing.

Cons: The two male flight attendants could have been a bit more friendly.

Pros: No

Pros: seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen.

Cons: prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food.

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Pros: No delay and nice staff

Cons: Not being 1 hour late

Pros: Crew was very friendly and boarding went smoothly and ontime.

Cons: Seats are very close together. Young child behind me kicked the seat most of the way. Bags took a very long time to come out.

Cons: plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly.

Pros: Generally a smooth experience.

Cons: The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks.

Pros: The entertainment was great and the crew, for the most part, was pleasant.

Cons: Leaving on time and the consideration of connection flights and how it inconveniences your customers when this happens.

Cons: I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos.

Cons: Never made it to the flight...

Pros: yes

Cons: meal

Cons: More drinks, snacks

Pros: Nothing. It didn't happen.

Cons: Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague.

Cons: They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had.

Cons: Flight delays were unimaginable

Cons: We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund

Cons: The crew/attendants were very efficient and listens to the passengers. They went the extra mile to accommodate.

Cons: The flight was cancelled.

Pros: It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully.

Cons: Constantly late! Unreliable and missed my connecting flight, AGAIN!!!

Pros: We enjoyed flying out of FLL instead of MIA and the time of the flight.

Cons: Our stroller wasn’t delivered to us at the gate at arrival. Even though we left it at the door of the plane when we got in the plane. We addressed the issue with 3 staff members and the answer was that “we “ failed to requests it. This was a first for me!

Pros: No turbulence.

Cons: Fees for luggage included just as it used to be !!!! 60 euros for a luggage is way toi ecpensive !!!!

Pros: IFE, aircraft

Cons: Comfort, food options

Pros: Old plane so seat pitch was good

Cons: Maintenance issues meant a 2 hour delay where we stayed on the plane

Cons: The crew should be trained more on customer service

Pros: service was wonderful and I appreciated the assistance in handling my luggage in Dublin

Cons: Nothing really

Cons: Good flight

Cons: Good food. Best airline I’ve traveled besides Southwest. First international flight and the crew was so nice and professional!

Cons: Had the flight delayed 7 times before it was finally canceled, Wasting 9 hours at the airport.

Pros: It got me home. OK, in the no frills or anything else world.

Cons: Do not count on getting food in Rekjavik due to crowds and tight connections. Buy in the originating city and pack it on, or go without.

Pros: Flight was late

Pros: The flight and crew were nice.

Cons: Not having to pay 152.00 for one checked one Bag.

Pros: The large amount of entertainment to choose from was very nice.

Cons: Timeliness and comfort in seats could be better.

Cons: Perfect

Pros: Very good customer service on flight. Love the way they treat their customers.

Cons: Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else.

Pros: Seats were good.

Cons: Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available.

Cons: huge delay

Cons: absolutely no leg room for an average sized man. and forget about it when the person in front of you puts their seat back. ugh, and the food.....not good and expensive.

Cons: Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller.

Pros: the crew was great,

Cons: The aircraft was crappy and old. The leg room was smaller than normal, timing delayed by hours, no comp given, still all refreshments needed paying for