7 hour layover was a drag. Free internet on the long leg was great.
From vancouver go calgary nd vice vetsa fligjt was delayed
It was good! Short flight and it was on time!
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Crew was nice especially by North American standards. Bad good. No entertainment screens. Terrible WiFi
This flight was better than the first. Two of the flight attendants were wonderful at supporting m through nausea and vomiting through the flight. No tv, no food, very interesting. I’ve never paid for wifi (just the $3 chatting) until these 2 flights. This experience has changed my opinion on layovers. Idk if I’ll ever do one again
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
Lots of overhead storage, good crew, good service, smooth landing.
We didn’t make the flight due to Delta’s check in line moving too slow.
Due to the strike by AC flight attendants, my flight was cancelled. Very disappointing! A refund is being processed. This was not a Kayak issue. I will be sure to come back to Kayak in the future.
They canceled my flight, I had to rent a car, drive 14 hours. They tell to go on line for a refund, but only offer $24 for a $210 flight and you can’t get hold of anybody by phone and no help from staff at the airport.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
The flight attendants were not very nice. No smiles On my return trip I was charged for one bag $83.30 although I had purchased the flight including one piece of luggage. Can this be refunded to me? Thank you!
Seats horribly uncomfortable. Air nozzles didn't work so very overheated.
They could care less about you. Just under a 4 hour delay in Seattle, leading into a missed connection in Vancouver, which led to 2 more delays that added up to 3 more hours leaving us to have to sleep on the floor of the Toronto airport cause they don't help you find accomodations and they just book you on the next flight out. Took an additional 14 hours to get home. Always given the brush off to get rid of us. Worst airline ever
Everything could have been better from the planes not being delayed to the rudeness of staff to it was just horrible will not use kayak again or Air Canada I can't see what would ever change my mind now
I wish someone would wake me up so I could eat the free food :( slept for 90mins on a 10hr flight and I missed breakfast. I’m sad about that lol.
Both flights are delayed so I rate the whole experience as mediocre.
Aircanada was not great. Didn't get anything to eat. No snacks. No entertainment. Horrible checking in.
There was no lounge at Boston for us to use. Typically flying first class overseas comes with lounge privileges. The seats did not recline even a little. My headset only worked on one side. I felt like I was flying on Ryan Air, not Icelandic Air.
Boarded with no problems. Sat on the tarmac for an hour before taking off. We were the last ones on our connecting flight. Didn't think we were going to make it. Our flight to Iceland was similarly delayed. When we've flown other airlines, pilots have tried to make up time while in the air. This doesn't seem to be something that Icelandair does. We made all of our flights, but it was stressful and we didn't think it was going to happen based on the time we arrived.
Great experience on Icelandair flight from Newark to Amsterdam by way of Reykjavík. Courteous and professional staff. Food was solid. Service - outstanding. Cabin was a little warm.
Good service. No complementary food for international flight. WiFi kinda pricey. Got the job done for the right price.
Still one of my favorite airlines, but the entertainment options were a bit lacking. It didn't help that my screen didn't work on one of the legs of the trip.
The plane was very small and the aisle was so narrow that every time someone walked by they rubbed against me, so it was very uncomfortable.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
Comfort of seats is not good. Like sitting on a rock for 6 hours. Also no in flight food and limited beverages unless you pay is not nice. Need flight to be dark during the “night” but attendants don’t ask for shades to be lowered..
Seats in premier saga class were narrow and hard. Very uncomfortable for a 5-hour flight.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
We were upgraded to economy plus and everything was awesome!
Flight was a little late. The crew was courteous, food ok
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Flight delays made me miss my connections. I almost missed my connecting flight because I had to get my luggage and go through immigration and then back into the airport. Connecting flight said it would be my problem if I missed it. I had to be rerouted through another city and came in 3 hours later than expected and had to hire an uber to get me home when I had everything planned out
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
horrible! after going through hell and back to get a flight home after my flights got cancelled I also had a delay of 2hrs stuck inside the plane because of some technological problem.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
The boarding was smooth, seats comfortable, crew friendly and helpful.
The crew were good. The flight was on time. The food was bad.
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
Flight from LGW to JFK delayed by 4 hrs No explanation given until the pilot said the delay due to planned maintenance on the aircraft
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
As seats on planes seem to get smaller over time and people’s bodies get bigger significant mismatches occur. I was seated in the middle of a four seat center row on a 9 hour 10 minute flight from Heathrow to Seattle. The woman seated next to me was such a size that she required a seat belt extension in order for her to fasten the seatbelt around her. She occupied fully 1/3 or more of both my seat and my table. Her and her stuff also occupied most of the space for my feet. Not an enjoyable way to spend on a 9 hour flight. My most miserable flying experience ever.
The onboard service was fantastic, really in a class of its own
