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Pros: Care was amazing plane was spacious and new lots of entertainment

Cons: Food could have been better

Cons: offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.

Pros: Comfortable seats, decent food and was left alone to sleep after a long day.

Cons: Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail.

Cons: First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Cons: KLM crew exceed our expectations

Pros: The aircraft

Cons: No overbooking next time!

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Cons: No sandwiches for sale just snack boxes

Pros: Friendly flight staff, on time service.

Pros: Flight and crew were wonderful. Perfectly smooth landing!

Cons: I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!

Cons: Aircraft was too warm. Needed more air!

Pros: Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom.

Cons: The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good.

Pros: Crew was good

Cons: Plan was in poor condition and needs updated and cleaned

Pros: Comfortable seating

Cons: The flight attendant was outstanding. Flexible. Good sense of humor and very professional

Pros: Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Pros: Food was good and plentiful.

Cons: There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height

Pros: Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point.

Cons: Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing.

Pros: Seat was comfortable

Cons: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Pros: The crew was nice

Cons: Se take to much turbulence

Pros: Staff was great. Good experience for our first overseas flight

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.

Cons: Food selection

Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Pros: Crew was fine. Seat was fine.

Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that.

Pros: Getting off the plane but even that wasn’t fast enough

Cons: Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu

Cons: They need to start checking in people earlier and have more people.

Pros: Seat, entertainment, food, plane

Cons: Crew attitude

Pros: Crew was great

Cons: So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.

Pros: Movies and bathrooms

Cons: 1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT.

Cons: offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Great airline

Pros: Just as I expected. And I made my last connection easily.

Pros: New plane, friendly crew.

Cons: Departure time

Pros: Flight and crew were wonderful. Perfectly smooth landing!

Cons: I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!

Pros: Nothing I couldn’t get this flight because of the delay of the previous one

Cons: The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there.

Pros: The crew was excellent.

Pros: Nice flying, nice crew, nice jet

Cons: Luggage took an hour to get out... unacceptable

Pros: L’équipage très serviable à l’ecoute et souriant

Cons: Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils

Pros: Old plane so seat pitch was good

Cons: Maintenance issues meant a 2 hour delay where we stayed on the plane

Pros: IFE, aircraft

Cons: Comfort, food options

Cons: iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again.

Pros: Clean plane. Decent movie/TV selections on-board.

Cons: Stewardesses were not very friendly and snapped at passengers a couple of times.

Pros: The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super

Pros: Mostly on time, better than other flights

Cons: Boarding was a disaster - Reykjavik needs some serious re-tooling.

Pros: Everything went as expected, very smooth

Cons: Lower fare !!

Pros: Comfort of A380 Legs space

Cons: Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Cons: Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Cons: Great

Pros: very nice crew

Cons: my bagfage was lost

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Great airline

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Food was good .

Cons: Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class

Pros: Crew was amazing. Good food. Comfortable seats

Cons: Music options along with the movies

Pros: Amazing crew and great comfort

Cons: Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems.

Pros: Crew was perfectly fine.

Cons: Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!