Pros: Friendly people at pick up/ drop off. No remarks.
12 Jul 2016
very good experience
Pros: Free upgrade; 5% discount when I asked if they gave a discount for AA membership (they don't, but they applied this discount without me asking for it); very clear about what constituted 'damage' when I checked the car with them at the beginning of the rental, ie. scatches over a cerrtain length, etc.
Cons: Nothing negative to mention.
11 Feb 2016
Pros: very reasonable price and pleasant staff. I have no complaints about the experience.
6 Jun 2016
Best car rental place in Vancouver
Pros: The service was impeccable and the cars immaculate.
2 Sep 2016
Pros: Air conditioning through Oosoyos. The staff who helped us get our rental was very nice. They helped us get our car as smoothly as possible. The woman who helped us was outgoing friendly and professional.
Cons: The cost is always an issuer.
25 Dec 2015
Excellent all round
Pros: The staff, picking up and returning, was great as I was a very late arrival and in a hurry to leave when I returned the car. The car was better than I expected - roomy, supper clean plenty of zip, almost new and nice handling. I rarely rent from the same place twice (just don't care enough as they all seem the same), but this location has given me a different perspective and I will likely rent from here whenever I'm in Vancouver.
30 Dec 2015
A very good rental experience
Pros: Very good service, excellent price for the time of year. The car was just what I wanted.
3 Jan 2016
Got what I expected
Pros: Thomas met me at their office, he was professional and helpful. Great experience overall.
12 Apr 2016
Pros: Employee name, Tai, was extremely kind.
21 Jun 2016
Pros: Staff friendly and helpful. Very good car in good condition. No problems with car throughout. Left car back to Richmond. It was raining and the staff took us back to our hotel
They would not accept an American Debit Card in Va
Cons: Get all of your offices in US and Canada to accept American debit cards.
6 Sep 2016
Cons: Lots of added fees including "premium location" fee. This is ridiculous. Increased price 50% from estimate.
6 Sep 2016
Pros: Good efficient service.
Cons: Insurance was too expensive.
17 Oct 2016
Pros: car was great, in good condition, no issues, price was fair. Drop-off was quick and easy
Cons: pick-up took longer than anticipated.
23 Oct 2016
sales lady was too eager to sell us insurance
Pros: check in was great - no nonsense, fast, efficient
Cons: when I declined she lost interest in me, and her friendliness evaporated
12 Oct 2015
Cons: Booked 7 day car rental for my Vancouver trip. When I landed and called the rental office, it got redirected to a number where I was told that this location is closed for the day however I can visit the Dollar rental office which is located at the airport and the same booking would be honored.
When I reached the rental office, I was told they don't have the car and even if they did, they wouldn't be able to honor the booking price as airport has extra taxes/fees. The car they were offering was overly expensive and I ended up not taking the rental at all. Instead I had to look for something last minute from hertz next door who were much more cooperative.
27 Dec 2015
Pros: There was a problem with our car, not a big one but it needed a service check. The people from Dollar were very helpful and offered us a good deal.
1 Jan 2016
Smoke smelling car
Pros: Was a good car for the cost.
Cons: Car smelled strongly of cigarette smoke.
11 Jul 2016
Pros: The price is good compared to airport rental
Cons: This is a one-man operated car rental in a small office. There is only one guy managing (or owning) 2 car rental companies in the same office. When I got there the parking lot was empty, no cars. There were 2 customers when i walked in, both waiting for cars. Apparently there was no cars in the lot. one of the ladies waiting for the cars told me she was there the day before and had to come back because there was no cars the day before..Luckily the employee( owner) called other rental place and successfully located 3 cars for all 3 of us. We all hopped in his car to take us the Discount rental to continue with our car rental. After about 1 hr, i was able to get my car and start my vacation. Quite a experience with this rental, i don't think I will go back to them again, eventhough the price is cheaper.
17 Aug 2016
Cons: call me if you want to really know. 480.481.9600
Pros: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
Cons: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
23 Oct 2016
some good pros, but some bad cons too.......
Pros: good car, efficient service
Cons: we messed up our return schedule (missed the ferry) so we:
- returned the car 2h late and to the airport instead in the city -> resulted in 1 day additional rent which we considered as ok
- didn't have the time to fill up the gas otherwise we would have missed the plane -> $227 were charged for fuel service which is 3-4 times the value of the fuel. We consider this simply a rip off, twice the amount would have been acceptable. We might choose another company next time
11 May 2016
Pros: clean car. handled well.
Cons: long line at pickup in Vancouver. 1 sales rep on Sat.
9 Jun 2016
Cons: I believe the price for one way rentals is way too high. Also, why charge the same high rate for all days. The cost of rental per day should be the same for return to the same location and a one time drop off fee for a different pick up/drop off. Current practice discourages me from staying more days. Also, I tend to drive my own car if I am interested in one way car rentals. So for me it reduces my car rentals from Avis.
17 Jun 2016
Great gas mileage. Easy to drive
Cons: Very uncomfortable seats
2 Jul 2016
Pros: Great service and value
17 Jul 2016
Cons: The office was understaffed and we waited almost an hour to get our hundai sonata.. When we finally got it, the windshield wipers had been left on due to a recent wash, and the driver side on did not work. Luckily we discovered this before we pulled away. We were promptly given an different vehicle (supposedly an upgrade to a Santa Fe). It did not have all the same features as the sonata, and both of us found it to be very uncomfortable to sit in regardless of trying all available seat adjustments. We both had backaches for 10 days. Being a larger vehicle, it also used more gas than the originally promised car.
2 Aug 2016
Pros: The ease of pick up drop off
Cons: A surprise $50 fee for dropping off at the airport vs. Downtown. This was not disclosed at time of rental and tripled the cost of my rental. It feels like bait and switch. Other websites do disclose all fees.
26 Oct 2015
Great location for pickup in the city
Pros: Great location, good prices. Employees were very helpful and kind.
Cons: Chevy Cruz is not a great car to drive, I should have asked for something different. I paid for the Garmin GPS and it was very slow to bring up searches. It was helpful while driving on the road but clunky and not very intuitive on searches...it took us to a market when we searched for fuel.
19 Jun 2016
Cons: Long wait to pick up the car, even with reservation.
15 Jul 2016
Nice car, easy pick up, cost was a surprise
Pros: Everything about this went smoothly except for the final cost.
Cons: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
Pros: The car was is good condition, clean and performed well.
Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.
Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.