Pros: Friendly people at pick up/ drop off. No remarks.
28 Oct 2016
Pros: car was great representative was polite
Cons: i was originally told that if car was brought in an hour or two late i would not be charged. however when looking at the reciept i found that i was charged an additional eight dollars. also i think i was overcharged for gas
9 Dec 2016
Not the right location
Pros: The car
Cons: Had booked the vehicle under the assumption that it was at the airport and there happens to be 2 enterprise locations equidistant from YVR. Long story short it took quite awhile to get to the car. It was also very hard to get a taxi from the location after the drop off.
31 Aug 2017
Pros: good price and very good service
12 Jul 2016
very good experience
Pros: Free upgrade; 5% discount when I asked if they gave a discount for AA membership (they don't, but they applied this discount without me asking for it); very clear about what constituted 'damage' when I checked the car with them at the beginning of the rental, ie. scatches over a cerrtain length, etc.
Cons: Nothing negative to mention.
26 Oct 2016
Cared about minor scratches
Cons: a caused a minor scratch and they freaked over it!!
28 Oct 2016
Pros: Brad was very helpful, efficient and courteous. The way it shoukd be. Excellent
6 Nov 2016
Pros: Free upgrade
Cons: No pickup service
26 Nov 2016
Enterprise is awesome; Kayak gave no discount
Pros: Enterprise staff were very friendly and helpful, understanding and accommodating.
Kayak is a much better search tool than the Enterprise site.
This site is not a scam, so....yey?
Cons: Kayak prices are not discounted in any way. 10% would make me come back.
7 Dec 2016
Best rental agency ever...
Pros: Great customer service!! Staff was very helpful and friendly. I extended my rental much longer than initially expected and everyone was so kind and accommodating :)
Cons: Crappy location. Sleazy building. Bad hours of operation.
16 Sep 2017
Not pleased at all!
Pros: Nothing... they didn't have my reservation so I didn't get a car!
Cons: I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!
24 Sep 2017
Cons: See my complaint.
This is a very serious system defect that involved serious oversights of both Hertz and the sales agent.
However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers.
The sales agent is also seriously at fault as they have serious defects in their internet web software.
Cons: Called contact center to see if possible to change pickup location without changing any other aspect of order and if not to leave as was. Put on hold half hour, transferred to someone who had seemed to think wanted to place new order, transferred back but that person suddenly was feeling very ill and couldn't continue call but i would be "called back". Never contacted, checked online and lucky i did as apparently my reservation was now cancelled but had no notifications. Called back, apparently this person couldn't actually access the order but said was still there, transferred, this person did confirm was cancelled, reprocessed at a higher price.
When picked up, didn't know i was coming, I asked SPECIFICALLY if car had winter tires as they are a legal requirement in the area i was going to at this point in the year. Told all weather tires were the same thing. Hit heavy snow in the high mountain passes - Those tyres are not the same at all. Ended up in a dangerous situation because Hertz had not adhered to the local laws and outfitted their cars appropriately.
A terrible experience from start to finish.
25 Oct 2017
I needed to go outside of airport to pick up the car.
Pros: Staff there were awesome and helpful. Which was outside of air port.
Cons: I booked for yvr airport location. Car was rented 5 mils from airport. Person at herz on airport location was rude. She said I need to pay $50 extra a day if I want to rent car from airport location. So I needed to take taxi to go to another location.
I would say you should not trust herz at airport location in future.
4 Nov 2017
Pros: Staff were great. Friendly and helpful
Cons: The car we were given had no heated seats, or rear view camera. It was very basic. It fulfilled it's purpose though.
13 Jan 2017
Pros: Really great and just too many charges but car was great!
26 Sep 2017
Good service, but hidden exta fees...
Pros: Good car
Cons: The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!!
It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...
4 Oct 2017
Pros: Desk agent very personal and recommended a fun car to drive and was soo correct! Overall a great experience and no problem with declining insurance and using ICBC's. Plus very helpful with my out of country visiting friend and their needed paperwork etc as secondary driver.
11 Dec 2017
Pros: The Hertz customer support was excellent.
Cons: The Hertz clerk at the front desk in Vancouver was not helpful. I had lost my driver's license during the trip so I provided my wife's driving permit but the clerk wouldn't accept it. I ended up calling Hertz 1-800 # and it was quickly resolved. She even had to talk to the clerk to authorize the change.
The lack of sympathy & flexibility on the clerk's part really left a sour to taste. It took a good 45 mins just to get it resolved.
Pros: I didn't have a credit card and only debit card they cancelled my booking. I feel it's highly unfair. There are ppl in this world who manage without a credit card and car rental companies should cater to all. I then got it from another dealer who accepted cash and debit cards.
2 Mar 2017
Bait and switch
Cons: I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
20 Jul 2016
They would not accept an American Debit Card in Va
Cons: Get all of your offices in US and Canada to accept American debit cards.
6 Sep 2016
Cons: Lots of added fees including "premium location" fee. This is ridiculous. Increased price 50% from estimate.
6 Sep 2016
Pros: Good efficient service.
Cons: Insurance was too expensive.
17 Oct 2016
Pros: car was great, in good condition, no issues, price was fair. Drop-off was quick and easy
Cons: pick-up took longer than anticipated.
23 Oct 2016
sales lady was too eager to sell us insurance
Pros: check in was great - no nonsense, fast, efficient
Cons: when I declined she lost interest in me, and her friendliness evaporated
8 Nov 2016
Pros: Everything was excellent
But there is always that tricky part of insurances where you finally don't know how much are you paying.
Why is that hard to include the insurance in the original price?
23 Nov 2016
Vancouver to Seattle and Back
Pros: Easy and fast transaction. The car (Passat) was clean and comfortable, and most importantly affordable.
27 Nov 2016
No one there and charged double
Pros: Where not there after 11 or 30 minutes after accepting my booking. Took cab next day and it was twice as much as quote. Pretty terrible experience with this company at this airport
Cons: The car we reserved was not there when we came and after about an hour waiting we had to pay more for upgrading to bigger vehicle
15 May 2017
Pros: Almost brand New SUV for three day trip over the Canadian Rockies. Excellent car for the ride. Handles well, not too bad on gas for a big car. Upgrade from full size.
Cons: All good.
21 Jun 2017
Pros: Very pleasant and helpful personnel. Quick pick up.
Cons: I found the Hyundai Accent could do with a few more cylinders and more comfortable seats
26 Jul 2017
Pros: Car was almost new
Cons: 1. Car exterior was full of bird waste.
2. Pick up was slow and they were very strict for the drop off time.
3. The price of fuel is excessive if it is not return at the same level
29 Aug 2017
Cons: The drop off spot was poorly marked and I ended up paying for parking.
11 Aug 2016
Wrong rate for upgrade
Pros: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
Cons: I was given a 10 dollar quote for an upgrade but then charged 20.
On check out the difference was ammended
23 Oct 2016
some good pros, but some bad cons too.......
Pros: good car, efficient service
Cons: we messed up our return schedule (missed the ferry) so we:
- returned the car 2h late and to the airport instead in the city -> resulted in 1 day additional rent which we considered as ok
- didn't have the time to fill up the gas otherwise we would have missed the plane -> $227 were charged for fuel service which is 3-4 times the value of the fuel. We consider this simply a rip off, twice the amount would have been acceptable. We might choose another company next time
30 Jul 2017
Pros: Really good car with an excellent price and helpful service staff.
3 Aug 2017
Great price, flawless service!
Pros: See header. We extended our rental via phone without hassle.
The car was brandnew and and we had a great experience.
Cons: This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson).
The car was brandnew and and we had a great experience.
11 May 2016
Pros: clean car. handled well.
Cons: long line at pickup in Vancouver. 1 sales rep on Sat.
Pros: The car was is good condition, clean and performed well.
Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.
23 Aug 2016
Pros: Helpful staff at pick up.
13 Nov 2016
Pros: The car was clean and well-functioning, and pickup was pretty quick.
Cons: It was hard to find the location of the Alamo desk, so finding the place to pick up was tough.
27 Dec 2016
Cons: Booked a vehicle to pick up AT airport, turns out it was not at the airport but 20 minute train ride into downtown Vancouver. I booked to pick up the vehicle at 3 pm, however the downtown location closed at 3 pm and left us with a dark desk and no way to find a vehicle. When I booked it, the online page should have warned me that that particular office closed at 3 pm. No calls were made to us to find out if we were on our way or what had happened. Luckily a gentleman at the convention center onsite helped us find the last vehicle for rent in the area and we paid more and got a tiny car, but it was a vehicle and we did not have to stay the night in Vancouver. Being such a large company, I would think the website would have warned me that our pick up time and the closing time were the same and I would have researched further. Won't ever book with Alamo again.
31 Dec 2016
Pros: They didnt push for liability cover. Helped me find the right vehicle on christmas day even though I had accidentally booked a location outside the airport.
22 Jan 2017
Try to hand over compact after booking full size
Cons: Booked a full size. They never told me they don't have one. When I go to parking lot, they hand me over a compact (still without telling me). When I ask for full size, the day we will "UPGRADE" you to minivan. Sorry, that's not an upgrade and you could have at least told me that you don't have car I won't.
12 May 2017
Great service and car!
Pros: The service was rather quick and easy when we got to port. We were upgraded to another car at no charge and did not have to fill up the tank as it was only a quarter full when we received it. The car was great!
16 May 2017
Super Efficient & Friendly
Pros: Convenient to ship disembarkation for pickup, helpful staff both at pickup and drop off. My mom has difficulty walking, so the agent at pickup brought the car to us. At drop off, she needed to use a restroom and an agent escorted her to it. We had an upgraded car, and it was new and clean. We got lost on the way to the airport for drop off, so we were a little late, but they didn't charge us extra.
An excellent experience all around!
30 May 2017
Pros: Easy pick up right at the port after our cruise. Thankfully we were later getting off the ship so there was no line when we went to pick up our car. Easy directions given to return car to SeaTac and ease of getting out of garage without having to pay for it.
Cons: The garage you pick up the vehicle in is dark so it is a bit hard to examine the car prior to picking up. But would not deter me from renting from them again.
9 Jun 2017
Pros: Great car and appreciated the complimentary upgrade.
Cons: A surprise $50 fee for dropping off at the airport vs. Downtown. This was not disclosed at time of rental and tripled the cost of my rental. It feels like bait and switch. Other websites do disclose all fees.
26 Oct 2015
Great location for pickup in the city
Pros: Great location, good prices. Employees were very helpful and kind.
Cons: Chevy Cruz is not a great car to drive, I should have asked for something different. I paid for the Garmin GPS and it was very slow to bring up searches. It was helpful while driving on the road but clunky and not very intuitive on searches...it took us to a market when we searched for fuel.
19 Jun 2016
Cons: Long wait to pick up the car, even with reservation.
15 Jul 2016
Nice car, easy pick up, cost was a surprise
Pros: Everything about this went smoothly except for the final cost.
Cons: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
27 Oct 2016
Easy, convenient and friendly!
Pros: Loved this place, this was probably the fastest, most convenient rental experience I ever had. Thanks guys :)
Cons: We were satisfied with everything.
1 Nov 2016
Pros: The car was clean, that's the only possitive thing
Cons: At the end the cost was 3 times higher than the expected when we were to pick up the car
5 Dec 2016
Better than expected
Pros: Reviews read on other sites were very critical. I went ahead and booked anyway and it was super easy. Clean car, friendly staff, and super easy. Would do again!
Cons: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.
25 Apr 2017
Pros: Customer service was excellent, the car was a Chevy Sonic which I'd never driven before - I loved it. Pick up and drop off process was easy and fast.
29 May 2017
An ok exprience but I have had way much better
Pros: It fits what I booked
Cons: Personnel was kind of not friendly .. more on the rude side
I didn't receive electronically my bill, thus I am planning to call to make sure all is ok. Plus my bank shows that the 350 deposit is still there,, not impressed to be honest.
Pros: The car performance in the snow, was incredible. Perhaps it would be better to offer winter tires at the moment of the booking.
It was incredibly difficult to get to the parking zone at peak hour.
26 Apr 2017
Pros: Good service, friendly attendant, clean car.
Cons: No pen at the after hours drop off!
24 Jul 2017
Pros: After hours drop off
Cons: Price and choice of cars
20 Oct 2016
Very nice deal!!!
Pros: Perfect deal and nice ppl. Will do it again!
3 Dec 2016
Crappy cars - didn't bother using them - switched
Pros: The guys tried to be helpful but...
Cons: The first Jeep Cherokee's 4WD service light was on, the second Jeep Patriot was old, ratty and stunk of cigarette smoke, and the last option with AWD was a Chevrolet thing. We left and went to Hertz and got a brand new clean Jeep Wrangler instead.
15 Jan 2017
Dishonest experience with Thrifty car rental
Cons: I booked a rate on your site for a total car rental period with all fees for just under $40.
When I returned my car to Thrifty the total was $199. 52 and I filled the car full of gas.
They said that they added a $35 dollar per day insurance that I did not sign up for and they would not remove this charge.
I am waiting for a phone call from you to discuss a refund.
8 Feb 2017
Pros: Friendly guy behind the counter in Vancouver Airport.
3 Apr 2017
Cons: the car was smaller than i expected from an SUV, but it worked out fine.
also, i asked for a ski rack at time of reservation and also called thrifty the day before we went to vancouver. both times i was told that my request was recorded, but not guaranteed. so i thought there was a decent chance that i would get a ski rack since i requested it so far in advance.
when we arrived at the pick up location, i was told that they do not have ski racks in that location and never have them available for customers. that was kind of weird.
29 Apr 2017
Pros: Car was clean, ran well (Toyota Camry).
Cons: I only had the car 5 days and was charged the weekly rate. I was given only 1 day of insurance back when I brought it back early. On your website it doesn't mention the $30/day for insurance on top of the rental charge. I was led to believe at booking everything was included. Too expensive.
Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
30 May 2017
Quick check-in at Canada Place after getting off the cruise ship.
Pros: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
21 Jul 2017
Not as expected
Pros: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Cons: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
31 Jul 2017
Cons: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
16 Aug 2017
Pros: Car was comfortable.
Cons: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted"
Insurance was too pricey in my opinion.
Bad customer service.
Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person.
Never booking through these guys again.
Pros: Friendly staff and cars are in great condition.
14 Sep 2017
Reservation a no show.
Cons: Even though it was reserved, there was no car available when we arrived at the rental office.
15 Sep 2017
NO CARS OB PICKUP
Cons: I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
28 Sep 2017
Pros: Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off
Cons: A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.