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We were not aware of the strict 8kg limit on our carry on bag so we had to check out carry on bags. We were told of it by the gentleman putting tags on the smaller cabin baggage, and we had hoped since we had no checked bags, that they would allow the over weight bags at the cou twr, but they did not.

The boarding areas are not open and the direction signs for Business are not clear

It was good but Food I didn’t get as per choice, I asked for Non veg but I got veg . Entertainment, there is no Panjabi movies and Hindi movies also almost same which was a year ago .

Boarding is chaotic and confusing but otherwise it was fine.

Very good in general but we were assigned seats in different rows.

On plane great. Everything else needs improvement. Missed both connecting flights because of flight delays. The directions to go to the hotel desk were terrible. On the flight here I mistakenly went to wrong “hotel” both and got hoodwinked into paying for transportation and stayed in lesser hotel. The staff at airport were not helpful and signage is not clear. Next time I will fly different airline. Not sure how they got such a high rating with how they manage flights at Istanbul. Also the flight temp is hotter than any other carrier I have flown.

First Flight got delayed had to get rebook for another plane ride to connect the next day the process was not helpful at all had to figure the whole processs myself poor service plane was small and customer service was horrible will not fly this airline again

Boarding took long and there was a long queue. The seat didn't recline. The crew didn't have access to any medicine.

Excellent overall. Boarding was a mess. Queue up too early, takes too long for them to start boarding but they want everyone to queue up and wait and wait.

The boarding process was a disaster. I was comfortably seated in the lounge at Athens when I got a notice the flight was boarding so I rushed to the gate. When I arrived, it was NOT boarding and we waited an additional 10 minutes before boarding started. There were no announcements regarding the order in which passengers should board and it was a bums’ rush. A total mess.