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Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Cons: Larger meals.

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Pros: Crew was nice and efficient

Cons: Economy seats don’t recline enough.

Pros: Crew was very accommodating

Pros: The food and crew were great

Cons: Older plane the tv panels were faded

Pros: The crew was absolutely amazing

Cons: More movies on the system

Pros: The entertainment was excellent, the seats very confortable

Cons: Some of the crew members where “to green”, perhaps a bit more of experience is needed.

Pros:

Pros: Clean plane. Left on time. Better than average legroom.

Cons: Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport.

Pros: No problem with staff

Cons: Food is okay

Pros: Everything

Pros: Nice crew, seat reclined a lot, great food

Cons: Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,

Pros: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.

Cons: The assignment of seats for the Gold card members.

Pros: Flight was on time and arrived a bit early. Seat was comfortable.

Cons: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Pros: Good crew, comfortable seat, plenty of storage

Cons: The inflight entertainment system

Cons: Ok perfect will do it again

Pros: Every thing good expept passengers around me

Cons: Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep

Pros: The crew is amazing. Particularly the FA in our section was amazing.

Cons: No outlet charging for smartphone. Only USB charging was available.

Pros: Comfortable seats and entertainment

Cons: Food even for short flights

Pros: Flight crew were excellent.

Pros: The crew was fantastic. The food was good for airline food.

Cons: The seats were narrow and seemed a bit smaller than usual.

Pros: The boarding was fast and efficiently carried out, considering there were hundreds of passengers

Cons: The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone.

Pros: yes

Cons: yes

Pros: Crew was that much friendly.

Cons: Not mine type food (just a suggestion please to have sri lankan varities)

Cons: We really appreciate your prompt response.Your customer service guidance is supportive for us

Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.

Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.

Pros: Good

Pros: Crew was attentive and overall I enjoyed the flight

Cons: Food could have been better

Pros: Service was fine, on the ground and in the air.

Cons: * Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them

Cons: 45mn late

Pros: The crew

Cons: More comfortable seats

Cons: Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/

Pros: Crew did their best to deal with the multiple delays.

Cons: Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure.

Cons: Departure time

Pros: On time.

Cons: Seat spacing is awful.

Pros: Crew was great. Flight was on time. Overall excellent experience.

Cons: On line check-in 23 hrs prior to departure is not convenient for out of town passengers travelling to B'luru to catch the flight, couldn't get internet access to do the check -in on time. 48 to 72 hr check-in window would be better.

Pros: Very clean cabin, crew efficient and friendly

Cons: The sweet pastry is horrible, please bling back the cheese sandwich/ or similar.

Pros: Everything, I love Lufthansa

Pros: The crew was great and the snacks provided were delicious!

Cons: The plane felt slightly outdated and was pretty loud the first part of the flight

Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight

Cons: The earphones could have worked!

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Pros: The crew was very nice

Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.

Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!

Pros: Seats are very comfortable, easy boarding, good crew

Cons: Food - I wish you have healthy options

Pros: Excellent

Pros: Seat where comfortable and thank needed more leg space

Cons: Good was poor bcz going and back was same menu of choice of food.

Pros: The seats are comfortable; food is good.

Cons: Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late.

Pros: Crew was good. Aircraft was fresh and clean.

Cons: The movie selection is very mediocre

Pros: Food was of high standard Crew were polite and made the effort to make passengers feel comfortable

Cons: Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers.

Cons: 1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi

Pros: Aircraft very comfortable, superb entertainment system. Crew friendly.

Cons: Crew didn't go out of their way to serve...they did their job capably, but no more.

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine

Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

Cons: 2 hr delay