Cons: Website misrepresented where we would be picking up the car. We thought we were picking it up at the actual airport but that wasn't the case. We were charged an additional fee for picking up at the airport instead. The company also kept trying to upcharge for additional insurances etc. which we didn't need. There were long lines and a long wait for both picking up and dropping the car off.
1 Aug 2016
easy to work with Thrifty
Pros: so easy to change our reservation to a one way drop in another town. a quick phone call and it was done. really helped when we were having so much problems with our RV and needed to get to it somehow.
Cons: car was not very comfortable. not thrifty's fault. just not a comfortable car for long travel.
4 Oct 2016
Pros: first car given to me had body damage and was filled with smoke, after returning it was given a much better car, suggest they check cars our better prior to rental
21 Oct 2016
Pros: It was an easy pleasurable experience, staff, vehicle and both loactions were nice, clean and had friendly staff.
Cons: Your location in Walmart in Myrtle Beach really needs a sign out front somewhere, if you do have one I didnt see it.
27 Dec 2016
Pros: My reservation total with taxes was 100.82 but when I picked the car up the rate was 164.00 what is the point of booking early to save money when they charge full rate when the car is picked up?
18 Feb 2017
Pros: The car we finally ended up with was clean.
Cons: We waited in line for more than 40 minutes before we were helped (this was NOT a very long line). We ended up downgrading to a compact car from the small SUV we initially booked because upon arrival at the Myrtle Beach airport, we were told that our booking location was more than 20 miles away which would have required a lengthy and expensive cab fare. The up charges for the "convenience" of this downgrade cost us more than $50 above what we originally believed we were going to pay. The first car we inspected had severely damaged rims that were nearly falling off, plus many scratches and pock marks. No lot staff in sight, so I had to walk from the lot back into the rental building to find someone. They switched us to the car we ended up with, which had several deep scratches in the paint - no way was I going to leave the lot without those scratches being noted on the rental form. So I made another walk back to the building to find someone to look at and note the damage. When we got to our hotel, we discovered that the fob did not work - not a huge deal since we could lock and unlock the doors manually, but an inconvenience. Overall, an exhausting experience.
15 Mar 2017
Pros: Car was economical and customer service was great!
26 Mar 2017
Worst Rental Experience!!
Cons: We arrived at the airport on time to pick up the rental car. First she told us we were a no show, even though we were 25 minutes early of the elected pick up time, then she said it was booked at a non airport location and could not honor the rates.
This was booked on line for airport pick up I explained. She said she didn't know what the problem was but it was what the system showed.
So without arguing I asked what she could give us since we were there now. She said the best she could do was 70 dollars higher than what we reserved. She was very non caring, unempathetic and made me feel through the whole process that I was not important and an inconvenience.
I finally went to the competitor, Avis, explained the sitiuation and they were glad to give me a nice full size for very close to the original price with Thrifty.
I will NEVER use Thrifty car rental again and make sure others don't either if asked.
4 Apr 2017
Cons: Didn't like the fact that we couldn't return the car a day early because the drop off location was closed - thrifty was unwilling to work with us to allow us to use a more convenient location
7 May 2017
feeling just a bit scammed on this deal.
Pros: nice clean little car - no problems.
Cons: agent at Thrifty couldn't find any records of my rental - so I gave her my kayak confirmation number, and she determined I was supposed to pick up the car at Thrifty's other location, a mile away from the airport (instead of the airport location) - ended up I had to pay an additional $40 to get a car at the airport location (they called it additional tax) - I blame kayak for this scam, not Thrifty - be sure if you rent a car through kayak, you can pick it up at the airport location, and at the price quoted. personally for me, no more dealings with kayak.
Cons: That I had to pay an extra fee for a one way rental
2 Nov 2016
A Journey for my journey
Pros: Vehicle was relatively clean and smoke free. Comfortable, good extras: gps, keyless ignition. Overall good ride.
Cons: Not the type of vehicle I requested. Was given a Dodge Journey had requested a sub-compact. I did not intend spending much time driving so a bigger vehicle was unnecessary. But, the Journey was all that was available(?). Less than good gas mileage. Overall costs of the rental wasn't bad, but when you add in the taxes, surcharges, airport fees it starts to get exorbitant.
15 Nov 2016
USE A DEBIT CARD AND GET A CREDIT CHECK?!
Pros: I made a reservation to rent a car to drive myself from South Carolina to Boston, Ma. I had a rough week and just needed to get home. I was subject to fraud and had my credit card shut down, so all I had was my debit card.
To make a long story short, my credit is bad and was rejected. Not to mention the embarrassment felt in public, I was stranded.
I think this policy should be rethought and reworked. I had plenty of money to cover the rental plus any extra hold associated with using a debit card.
Your potential customer is now vehemently opposed to ever using your services again.
One upset traveler
4 Jan 2017
Pros: easy access to return lot
22 Feb 2017
16 Toyota yaris
Pros: Good customer service. Easy access.
Cons: No cruise control, car was dirty .
27 Feb 2017
Pros: Smooth and easy. Agents were very polite and friendly.
Cons: Only issue was the particular car was not super quality, but I guess I got what I paid for.
13 Apr 2017
The vehicle was brand new it had 100 miles on it.
Pros: We like the fast pick up and drop off.
1 May 2017
Pros: Easy pick up and drop off
Cons: Cruise control didn't work
8 May 2017
Easy and quick to rent - Brand new vehicle selections
Pros: We were given an upgrade (with a small cost) for a brand new 2017 Pathfinder. Car literally had 250 miles on it and smelt new. Overall ease to access the rental car area and lot was perfect. Literally walk right at the door at MYR and into the rental car building. Out the side door to a lot full of cars. Easy to get out of the rental car lot and airport. Staff were helpful and pleasant to deal with.
Cons: The only negative with Nissan rentals is the CVT. Not a huge fan of these transmissions.
Pros: No time wested to pick up the car and more importantly to drop it off.
4 May 2017
Pros: Easy drop off location to find.
Cons: Return attendant did not have much of anything on hand to clean the vehicle. I'm not sure where/when or at if all the cleaning process takes place.
13 Nov 2015
Pros: great gas mileage car was clean
Cons: the back support in the drivers seat was leaning towards the back the lever was broken so I couldn't straighten the back support upright very uncomfortable driving
21 Dec 2015
Excellent customer service
Pros: I rented a car in Myrtle Beach. Unfortunately the cig lighter didn't work in The VW Jetta, so I was unable to charge my cell phone / gps. I ended up having to exchange the car in Fayetville, NC before continuing my journey to NY. I was quickly given another vehicle free of charge. Later on my trip, I realized I had forgotten by Ipad in the Jetta. After calling Alamo In Fayetville, my iPad was safely secured in their safe. They had far exceeded my expectations with me receiving my personal items as well as a value for my money.
29 Dec 2015
Pros: fast and courteous.
30 Mar 2016
Cons: I would have having a lumbar support for my back when riding a long distance. I also would like to control the rear view side mirrors from inside the car
9 Apr 2016
Pros: Easy. Point A to point B. Great service!
9 May 2016
Pros: Very easy, no surprises, and a great deal.
Cons: Can't say anything bad!
25 Jun 2016
Pros: Myrtle beach airport is terrific you are in and out
Cons: Good the clerks at least crack a smile?
29 Jul 2016
Rude, unfriendly employees
Pros: Car was fine
Cons: Female employee at desk was rude, condescending and just generally created a sour environment for us to start our trip. Car had scratches all over it and when I asked outside employee to document (as they clearly state I'm supposed to do) he was super annoyed to have to do this. Car was fine and price was great but would def use a different company next time. Not a great way to start a vacation after getting off the plane excited and happy.
Pros: No waiting, no hassle, 15 minutes from our condo.
14 Apr 2016
Pros: Tammy at Myr
And Blake at ACY
9 May 2016
Just look at the paperwork.
Pros: The car.
Cons: What we went through during pickup, drop-off, and the fact that they charged us for renting the car over the time we originally specified.
9 Jun 2016
Cons: We saw a few tiny ants crawling on the Dash of the car while we were in transit. When we reached our destination they were all over in the door frames and the front end of the car.
24 Sep 2016
Pros: Car was good.
Cons: I payed for two days but I had a car just 14 hours. I called to budget and now nobody didnt help me!
12 Jan 2017
Pros: Bait and switch....EVERYONE HAS RUDE..WITH NO EXPLANATION FROM CHECKOUT
Cons: Went in spending 200 or so..getting charged nearly 700.....NEVER USE BUDGET AGAIN...EVER....EVER..EVER
24 Feb 2017
Cons: Unhelpful staff, rude to customers, bait and switch practices. I will NEVER use Budget ever again
8 Nov 2016
Pros: Drop off people were cool.
Cons: U normally have to walk very far with your bags in Charleston after u drop off car.
18 Feb 2017
Pros: Staff very friendly and nice
Cons: Car was not ready - ordered night before - had to wait over an hour to get it
9 Mar 2017
Great Agent there.
Pros: I'm glad the Myrtle Beach Grand Strand Mall location is open on Sunday's. That is helpful. The gentleman working there that day was very courteous and thorough. He was busy, but always kept smiling.
The vehicle rented was fine, certainly suited my needs.
Cons: When I picked up the car and drove off I realized it only had under a 1/4 tank of gas. I immediately called, he made a note of it on my rental agreement. That's fine but inconvenient to say the least. I was told the car was returned the day before and they didn't have time to gas it (yet). The vehicle had a very strong cologne smell. Not deodorizer but a cologne.
Pros: Staff was very friendly and helpful. Wasn't fancy but they did a great job at a good price. No
12 Jan 2016
Pros: Fast and professional service. Easy transfer to drop off. Clean and fresh smelling car.
11 Feb 2016
Pros: Exactly what we needed. Everything was good, pick up and drop off efficient and the price was excellent.
14 Apr 2016
Cons: There were maintenance lights coming on the dash board to fill up fluids.
5 Jun 2016
wasn't given the vehicle promised
Pros: other than it starting and moving when expected - NOTHING
Cons: when making the reservation was promised a vehicle that would accommodate 5 adults, 3 large bags & 2 small bags - on arrival was told I'd receive a compact car...after appeal I received a 4 door pickup truck - truly less than adequate and much less than reserved....a gas hog ripe off!!!
15 Jun 2016
Above and beyond
Pros: They checked us in and saw that we had 2 kids with car seats and strollers and they upgraded us for free to a larger vehicle. I dont know if we would have fit in the smaller one! Saved our trip!
Cons: Nothing! Great service at excellent rates!
29 Oct 2016
Kia Rio lacked cruise control
Pros: Our car, although it had controls for cruise control, did not have this feature installed. For as much driving as we did (from Myrtle Beach to Columbia and back), this was a pain. Good gas mileage, but next time I'll upgrade to something that feels more secure on the highway. It would be nice for them to include a highway map in the glove compartment.
Cons: Lack of Cruise Control.
15 Nov 2016
Cons: no attendant at return
was not told about extra charge for 2nd driver
9 May 2017
Rude people at counter and outside, dirty car
Cons: Car was dirty, people were rude when I mentioned it and when I refused to upgrade or buy insurance. Seemed dishonest, said they had a car that someone paid a deposit on but didn't pick up to try to make me think it was a good deal to upgrade.
Pros: The vehicle had a few scrapes on the outside and the seats had stains and a burn hole
11 Nov 2015
Lied about prepay gas "deal"
Cons: I was told that no matter how much gas I had in my tank when returning they would credit my account on a pro rate bases. So you paid for a full tank, but if you came back 1/4 full they gave you a 1/4 of your money back. I returned with 3/8 and they said "sorry has to be half or all full to receive any type of credit" It is a scam!
21 Aug 2016
Pros: Very clean
Cons: Charged for GPS in error. Charged airport fees that I did not know about. Charged for two extra hours I did not know about. I will never use Payless again! Booked for $151 - paid $284.
10 Sep 2016
Pros: Representative at the Myrtle Beach airport was very friendly and welcoming. I can't think of anything negative to mention with the rental from booking to drop-off. Car was excellent. Great experience all around!
12 Sep 2016
Inspect your car!
Pros: The people at Payless were very friendly and helpful, but...
Cons: The car had a blowout on the highway due to completely bald tires. there is no way this car should have gone out the door. It was a serious safety issue. I regret not looking first and demanding a different car. Don't do what I did.
13 Sep 2016
Not a good experience
Pros: From start to finish very poor experience.
When we picked up the car they just handed us keys and said it is parked out on that side of the parking lot. Ok so no big deal we can find the car. However when we did find the car there was nobody with us to inspect which apparently they don't care because when we returned it nobody even looked at. That brings me to the first real problem and that is the car was nasty. It was a 2014/15 impala with 30k miles on it. It should be in decent shape but this one was bad. The smell was terrible, it had cigarette burns everywhere. The back passenger door was missing the handle in the inside to open so all weekend I had to let my daughter out of the back seat. It had scratches and dents all over it as well. Ok so it's just a car we drove it for a week and then returned it. When I brought the car back the girl was trying to tellme I rented from budget not them because she couldn't find me In the system. I told her no I rented from you guys on Friday matter of fact she was the one that helped me. After 15 minutes she finally found me then handed me a piece a paper and said thanks. No signature no questions nothing ? See ya by! Ok so I will probably rent from a more repututable company in the future even if it's more money
30 Apr 2017
Cons: Reserved car, told at pickup not allowed to reserve same day
15 May 2017
Pros: Was told at the desk that they don't accept reservations within 24 hours, although I was allowed to make a reservation. There was no car for me accept a larger one for $60 more. Unacceptable. Seated stained. Car not clean. Only one empire working, long line.
Cons: Representative was polite and tried to work with the situation.
6 Jun 2017
Zero Stars Should Be an Option
Pros: Going to Enterprise instead.
Cons: The fact that despite having a reservation, no car was available, and that the counter representative was rude and combatative.
12 Jun 2017
Cons: I arrived to the airport where they told me their policy "changed" and I could no longer use a debit card to rent the car. They suggested I go to a car rental about 10 minutes away, so I had to take an Uber to the other location where I waited for two hours for a car to become available until they claimed they couldn't get my SS number to work for the credit check. I ended up not being able to rent a car, and spending $30 on Ubers to drive me around to car rental places and eventually back home.
Pros: The size of the vehicle was good and the staff was polite.
Cons: To start we requested that we get a rental at the airport but was assigned a car rental offsite which caused an extra cost to get there. Once we were there the car smelled like cigarettes and ran poorly. They did not have another car in that category to rent so we took what was offered. Make sure when you book with kayak that you get what you requested before finalizing the transaction!!!
7 Jan 2017
my worst experience with all the Enterprise car re
Cons: poor customer service on this location!
5 Mar 2017
Cons: When I arrived at Enterprise they were understaffed. Had to call in workers and people waiting to rent cars. No car available for me until someone happened to bring a car in. Quickly they washed the car and gave it to me.
Honestly not happy. A lot of wasted time waiting around. :(
20 Sep 2016
No car available
Cons: got confirmation # online and when we show up they say they can't honor it as their online system should have been turned off. We were left with no car. Worst customer service EVER!
17 Mar 2017
Cons: See above
6 Nov 2015
Pros: Easy location to pick up car
10 Jan 2017
Pros: Return at airport was very smooth, car was checked over and we were gone in one minute.
28 Feb 2017
Pros: Car was in excellent condition inside and out. Service at our terminal pick up and drop off was efficient and easy.
18 Mar 2017
Didn't have a car.
Cons: Enterprise didn't have a car, wanted to give me a van, or they wanted me to pay more for the only car they had. I don't know if it was a problem with Enterprise or Kayak.