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Pros: very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible.

Pros: Crew and flight where amazing. Thank you

Pros: Service, food, comfort, entertainment.

Pros: Comfort and food with good entertainment.

Cons: Crew could be trained for better service, most all were rude and annoyed that they were there.

Cons: Travelled business class and was ace experience

Pros: Newer plane, crew was amazing, seats were adjustable

Cons: KLM crew exceed our expectations

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Pros: Food and in-flight entertainment.0

Pros: Great crew

Cons: We were delayed for an hour in London and then immigration and customs in Chicago were awful

Pros: seat was not comfortable as it was economy. staff was decent.

Cons: friendlier staff, better food options

Pros: Food and service

Cons: Working wifi would be good. Better A/C. More comfortable seats

Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Cons: Not being 1 hour late

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Crew was nice, entertainment was excellent, seating just OK.

Cons: I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up.

Cons: First leg was delayed out of Belgrade so I missed the connection to Washington

Pros: Crew, entertainment and food was good

Cons: OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!

Cons: 10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa.

Pros: The crew was amazing. I've got the exit seat: very comfortable.

Cons: Entertainment choice could improve, very few choices.

Pros: Crew was great

Cons: Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked

Pros: Crew was very friendly and efficient. Flight was pretty smooth.

Cons: On time departure would have been nice. 2.5 hours late.

Pros: On time

Pros: All crews are kind, friendly and excellent services, the handling of missed flight is good.

Cons: The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect ..

Pros: Although we left late, pilot and crew kept us informed on why we were delayed and what was happening.

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: The crew were very accommodating

Cons: The food

Cons: Too hot inside the aircraft

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Very professional

Cons: Lost luggage

Cons: Very professional, helpful and friendly. Clean, great ride, smooth landing.

Cons: Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages

Pros: The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings.

Cons: Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!).

Cons: Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented.

Cons: Flight left late from London.

Pros: Food fine. Entertainment choices fine. More leg room than American.

Cons: Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water.

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Cons: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Very friendly crew and on time with no problems.

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Pros: Friendly crew

Cons: KLM lost one piece of my luggage

Pros: The landing was super smooth! Compliments tip the pilate:-)

Cons: N/A

Pros: Crew

Cons: Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great.

Cons: Not having a delayed flight.

Cons: Very professional, helpful and friendly. Clean, great ride, smooth landing.

Pros: The food was very good and the crew were great.

Cons: Due to security concerns and having to go through security again, the flight was delayed.

Cons: Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented.

Cons: Food

Cons: Size of plane. Full plane felt a little cramped.

Cons: Very very delayed. Made traveling home difficult on me and my family.

Pros: Not much. The crew was friendly.

Cons: Everything other than the crew!

Cons: Better communication regarding flight delays and missed connecting flights

Cons: Staff rude and short

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: Yes

Cons: Everything was good

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK